Notice of Request for Extension of Approval of an Information Collection; Plant Protection and Quarantine Stakeholder/Customer Satisfaction Survey, 47591-47592 [2012-19535]

Download as PDF Federal Register / Vol. 77, No. 154 / Thursday, August 9, 2012 / Notices The purpose of this notice is to solicit comments from the public (as well as affected agencies) concerning our information collection. These comments will help us: (1) Evaluate whether the collection of information is necessary for the proper performance of the functions of the Agency, including whether the information will have practical utility; (2) Evaluate the accuracy of our estimate of the burden of the collection of information, including the validity of the methodology and assumptions used; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond, through use, as appropriate, of automated, electronic, mechanical, and other collection technologies; e.g., permitting electronic submission of responses. Estimate of burden: The public reporting burden for this collection of information is estimated to average 0.25 hours per response. Respondents: Individuals and households; businesses and organizations; State, local, or Tribal government. Estimated annual number of respondents: 70,000. Estimated annual number of responses per respondent: 1. Estimated annual number of responses: 70,000. Estimated total annual burden on respondents: 17,500 hours. (Due to averaging, the total annual burden hours may not equal the product of the annual number of responses multiplied by the reporting burden per response.) All responses to this notice will be summarized and included in the request for OMB approval. All comments will also become a matter of public record. Done in Washington, DC, this 3rd day of August 2012. Kevin Shea, Acting Administrator, Animal and Plant Health Inspection Service. [FR Doc. 2012–19536 Filed 8–8–12; 8:45 am] tkelley on DSK3SPTVN1PROD with NOTICES BILLING CODE 3410–34–P VerDate Mar<15>2010 16:38 Aug 08, 2012 Jkt 226001 DEPARTMENT OF AGRICULTURE Animal and Plant Health Inspection Service [Docket No. APHIS–2012–0059] Notice of Request for Extension of Approval of an Information Collection; Plant Protection and Quarantine Stakeholder/Customer Satisfaction Survey Animal and Plant Health Inspection Service, USDA. ACTION: Extension of approval of an information collection; comment request. AGENCY: In accordance with the Paperwork Reduction Act of 1995, this notice announces the Animal and Plant Health Inspection Service’s intention to request an extension of approval of an information collection associated with a Plant Protection and Quarantine stakeholder/customer satisfaction survey. DATES: We will consider all comments that we receive on or before October 9, 2012. ADDRESSES: You may submit comments by either of the following methods: • Federal eRulemaking Portal: Go to https://www.regulations.gov/ #!documentDetail;D=APHIS–2012– 0059–0001. • Postal Mail/Commercial Delivery: Send your comment to Docket No. APHIS–2012–0059, Regulatory Analysis and Development, PPD, APHIS, Station 3A–03.8, 4700 River Road Unit 118, Riverdale, MD 20737–1238. Supporting documents and any comments we receive on this docket may be viewed at https:// www.regulations.gov/ #!docketDetail;D=APHIS–2012–0059 or in our reading room, which is located in room 1141 of the USDA South Building, 14th Street and Independence Avenue SW., Washington, DC. Normal reading room hours are 8 a.m. to 4:30 p.m., Monday through Friday, except holidays. To be sure someone is there to help you, please call (202) 799–7039 before coming. FOR FURTHER INFORMATION CONTACT: For information on the Plant Protection and Quarantine stakeholder/customer satisfaction survey, contact Mr. Christopher Bembenek, Communications Customer Service, PPQ, RPM, APHIS, 4700 River Road, Riverdale, MD 20737; (301) 851–2046. For copies of more detailed information on the information collection, contact Mrs. Celeste Sickles, APHIS’ Information Collection Coordinator, at (301) 851–2908. SUMMARY: PO 00000 Frm 00003 Fmt 4703 Sfmt 4703 47591 SUPPLEMENTARY INFORMATION: Title: Plant Protection and Quarantine; Stakeholder/Customer Satisfaction Survey. OMB Number: 0579–0360. Type of Request: Extension of approval of an information collection. Abstract: In 2003, the Plant Health Programs (PHP) unit, Plant Protection and Quarantine, Animal and Plant Health Inspection Service, obtained from the International Organization for Standardization (ISO, a nongovernmental, worldwide network of national standards institutes) certification in the ISO 9001:2000 standard for its permit services. The ISO 9001:2000 standard specifies the requirements for a quality management system. To meet the ISO 9001:2000 standard, an organization must demonstrate its ability to consistently provide a product that meets customer quality requirements and applicable regulatory requirements, while aiming to enhance customer satisfaction through effective application of the system, including processes for continual improvement of its performance. In 2009, PHP did not renew its certification in the ISO 9001:2000 standard due to internal agency changes; however, PHP determined that it wanted to continue to measure the performance of its quality management system by monitoring information related to customer perception in relationship to customer requirements. PHP has determined that the best method for obtaining this information is through the use of stakeholder/customer satisfaction surveys. PHP will use responses derived from these surveys to develop new processes and modify existing procedures to provide customers with the optimal level of service. The survey is intended to solicit stakeholder and customer feedback with regard to their satisfaction with the regulatory services of Permit Services and Pest Permit Evaluations. Responses from the survey recipients will be voluntary. After the information collection request is approved by the Office of Management and Budget (OMB), PHP would allow stakeholders and customers to complete surveys in one of several ways: • Customers and stakeholders contacting PHP by telephone will be given the option to complete a brief survey following their conversation with a staff member. • Customers and stakeholders will have surveys emailed to them for completion and return by email or facsimile. E:\FR\FM\09AUN1.SGM 09AUN1 tkelley on DSK3SPTVN1PROD with NOTICES 47592 Federal Register / Vol. 77, No. 154 / Thursday, August 9, 2012 / Notices • Customers and stakeholders will have survey invitations containing a link to a short, online survey emailed to them. • Customers and stakeholders who call APHIS toll-free number (877–770– 5990) can select the option to take the survey. • Customers and stakeholders who contact Permit Services by telephone will have their telephone number captured at the end of the call. The Interactive Voice Response’s automatic call attendant will randomly select a number. The call attendant will call and greet the individual, and provide an opportunity for the individual to participate in the survey. We are asking OMB to approve our use of these information collection activities for 3 years. The purpose of this notice is to solicit comments from the public (as well as affected agencies) concerning our information collection. These comments will help us: (1) Evaluate whether the collection of information is necessary for the proper performance of the functions of the Agency, including whether the information will have practical utility; (2) Evaluate the accuracy of our estimate of the burden of the collection of information, including the validity of the methodology and assumptions used; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond, through use, as appropriate, of automated, electronic, mechanical, and other collection technologies; e.g., permitting electronic submission of responses. Estimate of burden: The public reporting burden for this collection of information is estimated to average 0.16 hours per response. Respondents: Persons who require a permit. Estimated annual number of respondents: 500. Estimated annual number of responses per respondent: 1. Estimated annual number of responses: 500. Estimated total annual burden on respondents: 48 hours. (Due to averaging, the total annual burden hours may not equal the product of the annual number of responses multiplied by the reporting burden per response.) All responses to this notice will be summarized and included in the request for OMB approval. All comments will also become a matter of public record. VerDate Mar<15>2010 16:38 Aug 08, 2012 Jkt 226001 Done in Washington, DC, this 3rd day of August 2012. Kevin Shea, Acting Administrator, Animal and Plant Health Inspection Service. [FR Doc. 2012–19535 Filed 8–8–12; 8:45 am] BILLING CODE 3410–34–P DEPARTMENT OF AGRICULTURE Forest Service Ketchikan Resource Advisory Committee Forest Service, USDA. Notice of meeting. AGENCY: ACTION: The Ketchikan Resource Advisory Committee will meet in Ketchikan, Alaska, September 11, 2012. The purpose of this meeting is monitoring of projects being implemented under Public Law 110– 343 and if authorized by the Secretary of Agriculture by the meeting date, to review and recommend projects to be funded under Public Law 112–141. DATES: The meeting will be held September 11, 2012 at 5 p.m. ADDRESSES: The meeting will be held at the Ketchikan-Misty Fiords Ranger District, 3031 Tongass Avenue, Ketchikan, Alaska. Send written comments to Ketchikan Resource Advisory Committee, c/o District Ranger, USDA Forest Service, 3031 Tongass Ave., Ketchikan, AK 99901, or electronically to Diane Daniels, RAC Coordinator at ddaniels@fs.fed.us. FOR FURTHER INFORMATION CONTACT: Diane Daniels, RAC Coordinator Ketchikan-Misty Fiords Ranger District, Tongass National Forest, (907) 228– 4105. SUPPLEMENTARY INFORMATION: The meeting is open to the public. Committee discussion is limited to Forest Service staff and Committee members. However, public input opportunity will be provided and individuals will have the opportunity to address the Committee at that time. SUMMARY: Dated: July 30, 2012. Jeff DeFreest, District Ranger. [FR Doc. 2012–19203 Filed 8–8–12; 8:45 am] BILLING CODE 3410–11–M DEPARTMENT OF AGRICULTURE Forest Service Umatilla National Forest, Columbia County Resource Advisory Committee AGENCY: PO 00000 Forest Service, USDA. Frm 00004 Fmt 4703 Sfmt 4703 ACTION: Notice of meeting. The Umatilla National Forest, Columbia County Resource Advisory Committee will meet in Dayton, Washington as authorized under the Secure Rural Schools and Community Self-Determination Act. Purpose of the meeting will be to monitor projects being implemented under Public Law 110–343 and if authorized by the Secretary of Agriculture by the meeting date, to review and recommend projects to be funded under Public Law 112–141. This meeting is open to the public. SUMMARY: Meeting will be held on September 17, 2012, and will begin at 7 p.m. DATE: Meeting will be held at the U.S. Post Office, 202 South Second Street, Dayton, WA. Written comments should be sent to Monte Fujishin, Pomeroy Ranger District, 71 West Main Street, Pomeroy, WA 99347. Comments may also be sent via email to mfujishin@fs.fed.us, or via facsimile to 509–843–4621. All comments, including names and addresses when provided, are placed in the record and are available for public inspection and copying. Interested publics may inspect comments received at Pomeroy Ranger District, 71 West Main Street, Pomeroy, WA 99347. Visitors are encouraged to call ahead to 509–843–1891 to facilitate entry into the building. ADDRESSES: FOR FURTHER INFORMATION CONTACT: Monte Fujishin, RAC Designated Federal Official, USDA, Umatilla National Forest, Pomeroy Ranger District, 71 West Main Street, Pomeroy, WA 99347; (509) 843–1891; Email mfujishin@fs.fed.us. Individuals who use telecommunication devices for the deaf (TDD) may call the Idaho, Washington Relay Service at 1–800–377–3529, 24 hours a day, 365 days a year. The meeting is open to the public. The following business will be conducted: (1) Monitor and review progress of projects implemented under Public Law 110–343, (2) If authorized by the Secretary of Agriculture by the meeting date, to review and recommend projects to be funded under Public Law 112–141, and if there are participants, (3) Public Comment. Persons who wish to bring related matters to the attention of the Committee may file written statements with the Committee staff before or after the meeting. SUPPLEMENTARY INFORMATION: E:\FR\FM\09AUN1.SGM 09AUN1

Agencies

[Federal Register Volume 77, Number 154 (Thursday, August 9, 2012)]
[Notices]
[Pages 47591-47592]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-19535]


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DEPARTMENT OF AGRICULTURE

Animal and Plant Health Inspection Service

[Docket No. APHIS-2012-0059]


Notice of Request for Extension of Approval of an Information 
Collection; Plant Protection and Quarantine Stakeholder/Customer 
Satisfaction Survey

AGENCY: Animal and Plant Health Inspection Service, USDA.

ACTION: Extension of approval of an information collection; comment 
request.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Animal and Plant Health Inspection Service's 
intention to request an extension of approval of an information 
collection associated with a Plant Protection and Quarantine 
stakeholder/customer satisfaction survey.

DATES: We will consider all comments that we receive on or before 
October 9, 2012.

ADDRESSES: You may submit comments by either of the following methods:
     Federal eRulemaking Portal: Go to https://www.regulations.gov/#!documentDetail;D=APHIS-2012-0059-0001.
     Postal Mail/Commercial Delivery: Send your comment to 
Docket No. APHIS-2012-0059, Regulatory Analysis and Development, PPD, 
APHIS, Station 3A-03.8, 4700 River Road Unit 118, Riverdale, MD 20737-
1238.
    Supporting documents and any comments we receive on this docket may 
be viewed at https://www.regulations.gov/#!docketDetail;D=APHIS-2012-
0059 or in our reading room, which is located in room 1141 of the USDA 
South Building, 14th Street and Independence Avenue SW., Washington, 
DC. Normal reading room hours are 8 a.m. to 4:30 p.m., Monday through 
Friday, except holidays. To be sure someone is there to help you, 
please call (202) 799-7039 before coming.

FOR FURTHER INFORMATION CONTACT: For information on the Plant 
Protection and Quarantine stakeholder/customer satisfaction survey, 
contact Mr. Christopher Bembenek, Communications Customer Service, PPQ, 
RPM, APHIS, 4700 River Road, Riverdale, MD 20737; (301) 851-2046. For 
copies of more detailed information on the information collection, 
contact Mrs. Celeste Sickles, APHIS' Information Collection 
Coordinator, at (301) 851-2908.

SUPPLEMENTARY INFORMATION: 
    Title: Plant Protection and Quarantine; Stakeholder/Customer 
Satisfaction Survey.
    OMB Number: 0579-0360.
    Type of Request: Extension of approval of an information 
collection.
    Abstract: In 2003, the Plant Health Programs (PHP) unit, Plant 
Protection and Quarantine, Animal and Plant Health Inspection Service, 
obtained from the International Organization for Standardization (ISO, 
a nongovernmental, worldwide network of national standards institutes) 
certification in the ISO 9001:2000 standard for its permit services. 
The ISO 9001:2000 standard specifies the requirements for a quality 
management system. To meet the ISO 9001:2000 standard, an organization 
must demonstrate its ability to consistently provide a product that 
meets customer quality requirements and applicable regulatory 
requirements, while aiming to enhance customer satisfaction through 
effective application of the system, including processes for continual 
improvement of its performance.
    In 2009, PHP did not renew its certification in the ISO 9001:2000 
standard due to internal agency changes; however, PHP determined that 
it wanted to continue to measure the performance of its quality 
management system by monitoring information related to customer 
perception in relationship to customer requirements. PHP has determined 
that the best method for obtaining this information is through the use 
of stakeholder/customer satisfaction surveys. PHP will use responses 
derived from these surveys to develop new processes and modify existing 
procedures to provide customers with the optimal level of service.
    The survey is intended to solicit stakeholder and customer feedback 
with regard to their satisfaction with the regulatory services of 
Permit Services and Pest Permit Evaluations. Responses from the survey 
recipients will be voluntary. After the information collection request 
is approved by the Office of Management and Budget (OMB), PHP would 
allow stakeholders and customers to complete surveys in one of several 
ways:
     Customers and stakeholders contacting PHP by telephone 
will be given the option to complete a brief survey following their 
conversation with a staff member.
     Customers and stakeholders will have surveys emailed to 
them for completion and return by email or facsimile.

[[Page 47592]]

     Customers and stakeholders will have survey invitations 
containing a link to a short, online survey emailed to them.
     Customers and stakeholders who call APHIS toll-free number 
(877-770-5990) can select the option to take the survey.
     Customers and stakeholders who contact Permit Services by 
telephone will have their telephone number captured at the end of the 
call. The Interactive Voice Response's automatic call attendant will 
randomly select a number. The call attendant will call and greet the 
individual, and provide an opportunity for the individual to 
participate in the survey.
    We are asking OMB to approve our use of these information 
collection activities for 3 years.
    The purpose of this notice is to solicit comments from the public 
(as well as affected agencies) concerning our information collection. 
These comments will help us:
    (1) Evaluate whether the collection of information is necessary for 
the proper performance of the functions of the Agency, including 
whether the information will have practical utility;
    (2) Evaluate the accuracy of our estimate of the burden of the 
collection of information, including the validity of the methodology 
and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, through use, as appropriate, of automated, 
electronic, mechanical, and other collection technologies; e.g., 
permitting electronic submission of responses.
    Estimate of burden: The public reporting burden for this collection 
of information is estimated to average 0.16 hours per response.
    Respondents: Persons who require a permit.
    Estimated annual number of respondents: 500.
    Estimated annual number of responses per respondent: 1.
    Estimated annual number of responses: 500.
    Estimated total annual burden on respondents: 48 hours. (Due to 
averaging, the total annual burden hours may not equal the product of 
the annual number of responses multiplied by the reporting burden per 
response.)
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.

    Done in Washington, DC, this 3rd day of August 2012.
Kevin Shea,
Acting Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2012-19535 Filed 8-8-12; 8:45 am]
BILLING CODE 3410-34-P
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