Notice of Request for Extension of Approval of an Information Collection; Plant Protection and Quarantine Stakeholder/Customer Satisfaction Survey, 47591-47592 [2012-19535]
Download as PDF
<![CDATA[
Federal Register / Vol. 77, No. 154 / Thursday, August 9, 2012 / Notices
The purpose of this notice is to solicit
comments from the public (as well as
affected agencies) concerning our
information collection. These comments
will help us:
(1) Evaluate whether the collection of
information is necessary for the proper
performance of the functions of the
Agency, including whether the
information will have practical utility;
(2) Evaluate the accuracy of our
estimate of the burden of the collection
of information, including the validity of
the methodology and assumptions used;
(3) Enhance the quality, utility, and
clarity of the information to be
collected; and
(4) Minimize the burden of the
collection of information on those who
are to respond, through use, as
appropriate, of automated, electronic,
mechanical, and other collection
technologies; e.g., permitting electronic
submission of responses.
Estimate of burden: The public
reporting burden for this collection of
information is estimated to average 0.25
hours per response.
Respondents: Individuals and
households; businesses and
organizations; State, local, or Tribal
government.
Estimated annual number of
respondents: 70,000.
Estimated annual number of
responses per respondent: 1.
Estimated annual number of
responses: 70,000.
Estimated total annual burden on
respondents: 17,500 hours. (Due to
averaging, the total annual burden hours
may not equal the product of the annual
number of responses multiplied by the
reporting burden per response.)
All responses to this notice will be
summarized and included in the request
for OMB approval. All comments will
also become a matter of public record.
Done in Washington, DC, this 3rd day of
August 2012.
Kevin Shea,
Acting Administrator, Animal and Plant
Health Inspection Service.
[FR Doc. 2012–19536 Filed 8–8–12; 8:45 am]
tkelley on DSK3SPTVN1PROD with NOTICES
BILLING CODE 3410–34–P
VerDate Mar<15>2010
16:38 Aug 08, 2012
Jkt 226001
DEPARTMENT OF AGRICULTURE
Animal and Plant Health Inspection
Service
[Docket No. APHIS–2012–0059]
Notice of Request for Extension of
Approval of an Information Collection;
Plant Protection and Quarantine
Stakeholder/Customer Satisfaction
Survey
Animal and Plant Health
Inspection Service, USDA.
ACTION: Extension of approval of an
information collection; comment
request.
AGENCY:
In accordance with the
Paperwork Reduction Act of 1995, this
notice announces the Animal and Plant
Health Inspection Service’s intention to
request an extension of approval of an
information collection associated with a
Plant Protection and Quarantine
stakeholder/customer satisfaction
survey.
DATES: We will consider all comments
that we receive on or before October 9,
2012.
ADDRESSES: You may submit comments
by either of the following methods:
• Federal eRulemaking Portal: Go to
https://www.regulations.gov/
#!documentDetail;D=APHIS–2012–
0059–0001.
• Postal Mail/Commercial Delivery:
Send your comment to Docket No.
APHIS–2012–0059, Regulatory Analysis
and Development, PPD, APHIS, Station
3A–03.8, 4700 River Road Unit 118,
Riverdale, MD 20737–1238.
Supporting documents and any
comments we receive on this docket
may be viewed at https://
www.regulations.gov/
#!docketDetail;D=APHIS–2012–0059 or
in our reading room, which is located in
room 1141 of the USDA South Building,
14th Street and Independence Avenue
SW., Washington, DC. Normal reading
room hours are 8 a.m. to 4:30 p.m.,
Monday through Friday, except
holidays. To be sure someone is there to
help you, please call (202) 799–7039
before coming.
FOR FURTHER INFORMATION CONTACT: For
information on the Plant Protection and
Quarantine stakeholder/customer
satisfaction survey, contact Mr.
Christopher Bembenek,
Communications Customer Service,
PPQ, RPM, APHIS, 4700 River Road,
Riverdale, MD 20737; (301) 851–2046.
For copies of more detailed information
on the information collection, contact
Mrs. Celeste Sickles, APHIS’
Information Collection Coordinator, at
(301) 851–2908.
SUMMARY:
PO 00000
Frm 00003
Fmt 4703
Sfmt 4703
47591
SUPPLEMENTARY INFORMATION:
Title: Plant Protection and
Quarantine; Stakeholder/Customer
Satisfaction Survey.
OMB Number: 0579–0360.
Type of Request: Extension of
approval of an information collection.
Abstract: In 2003, the Plant Health
Programs (PHP) unit, Plant Protection
and Quarantine, Animal and Plant
Health Inspection Service, obtained
from the International Organization for
Standardization (ISO, a
nongovernmental, worldwide network
of national standards institutes)
certification in the ISO 9001:2000
standard for its permit services. The ISO
9001:2000 standard specifies the
requirements for a quality management
system. To meet the ISO 9001:2000
standard, an organization must
demonstrate its ability to consistently
provide a product that meets customer
quality requirements and applicable
regulatory requirements, while aiming
to enhance customer satisfaction
through effective application of the
system, including processes for
continual improvement of its
performance.
In 2009, PHP did not renew its
certification in the ISO 9001:2000
standard due to internal agency
changes; however, PHP determined that
it wanted to continue to measure the
performance of its quality management
system by monitoring information
related to customer perception in
relationship to customer requirements.
PHP has determined that the best
method for obtaining this information is
through the use of stakeholder/customer
satisfaction surveys. PHP will use
responses derived from these surveys to
develop new processes and modify
existing procedures to provide
customers with the optimal level of
service.
The survey is intended to solicit
stakeholder and customer feedback with
regard to their satisfaction with the
regulatory services of Permit Services
and Pest Permit Evaluations. Responses
from the survey recipients will be
voluntary. After the information
collection request is approved by the
Office of Management and Budget
(OMB), PHP would allow stakeholders
and customers to complete surveys in
one of several ways:
• Customers and stakeholders
contacting PHP by telephone will be
given the option to complete a brief
survey following their conversation
with a staff member.
• Customers and stakeholders will
have surveys emailed to them for
completion and return by email or
facsimile.
E:\FR\FM\09AUN1.SGM
09AUN1
tkelley on DSK3SPTVN1PROD with NOTICES
47592
Federal Register / Vol. 77, No. 154 / Thursday, August 9, 2012 / Notices
• Customers and stakeholders will
have survey invitations containing a
link to a short, online survey emailed to
them.
• Customers and stakeholders who
call APHIS toll-free number (877–770–
5990) can select the option to take the
survey.
• Customers and stakeholders who
contact Permit Services by telephone
will have their telephone number
captured at the end of the call. The
Interactive Voice Response’s automatic
call attendant will randomly select a
number. The call attendant will call and
greet the individual, and provide an
opportunity for the individual to
participate in the survey.
We are asking OMB to approve our
use of these information collection
activities for 3 years.
The purpose of this notice is to solicit
comments from the public (as well as
affected agencies) concerning our
information collection. These comments
will help us:
(1) Evaluate whether the collection of
information is necessary for the proper
performance of the functions of the
Agency, including whether the
information will have practical utility;
(2) Evaluate the accuracy of our
estimate of the burden of the collection
of information, including the validity of
the methodology and assumptions used;
(3) Enhance the quality, utility, and
clarity of the information to be
collected; and
(4) Minimize the burden of the
collection of information on those who
are to respond, through use, as
appropriate, of automated, electronic,
mechanical, and other collection
technologies; e.g., permitting electronic
submission of responses.
Estimate of burden: The public
reporting burden for this collection of
information is estimated to average 0.16
hours per response.
Respondents: Persons who require a
permit.
Estimated annual number of
respondents: 500.
Estimated annual number of
responses per respondent: 1.
Estimated annual number of
responses: 500.
Estimated total annual burden on
respondents: 48 hours. (Due to
averaging, the total annual burden hours
may not equal the product of the annual
number of responses multiplied by the
reporting burden per response.)
All responses to this notice will be
summarized and included in the request
for OMB approval. All comments will
also become a matter of public record.
VerDate Mar<15>2010
16:38 Aug 08, 2012
Jkt 226001
Done in Washington, DC, this 3rd day of
August 2012.
Kevin Shea,
Acting Administrator, Animal and Plant
Health Inspection Service.
[FR Doc. 2012–19535 Filed 8–8–12; 8:45 am]
BILLING CODE 3410–34–P
DEPARTMENT OF AGRICULTURE
Forest Service
Ketchikan Resource Advisory
Committee
Forest Service, USDA.
Notice of meeting.
AGENCY:
ACTION:
The Ketchikan Resource
Advisory Committee will meet in
Ketchikan, Alaska, September 11, 2012.
The purpose of this meeting is
monitoring of projects being
implemented under Public Law 110–
343 and if authorized by the Secretary
of Agriculture by the meeting date, to
review and recommend projects to be
funded under Public Law 112–141.
DATES: The meeting will be held
September 11, 2012 at 5 p.m.
ADDRESSES: The meeting will be held at
the Ketchikan-Misty Fiords Ranger
District, 3031 Tongass Avenue,
Ketchikan, Alaska. Send written
comments to Ketchikan Resource
Advisory Committee, c/o District
Ranger, USDA Forest Service, 3031
Tongass Ave., Ketchikan, AK 99901, or
electronically to Diane Daniels, RAC
Coordinator at ddaniels@fs.fed.us.
FOR FURTHER INFORMATION CONTACT:
Diane Daniels, RAC Coordinator
Ketchikan-Misty Fiords Ranger District,
Tongass National Forest, (907) 228–
4105.
SUPPLEMENTARY INFORMATION: The
meeting is open to the public.
Committee discussion is limited to
Forest Service staff and Committee
members. However, public input
opportunity will be provided and
individuals will have the opportunity to
address the Committee at that time.
SUMMARY:
Dated: July 30, 2012.
Jeff DeFreest,
District Ranger.
[FR Doc. 2012–19203 Filed 8–8–12; 8:45 am]
BILLING CODE 3410–11–M
DEPARTMENT OF AGRICULTURE
Forest Service
Umatilla National Forest, Columbia
County Resource Advisory Committee
AGENCY:
PO 00000
Forest Service, USDA.
Frm 00004
Fmt 4703
Sfmt 4703
ACTION:
Notice of meeting.
The Umatilla National Forest,
Columbia County Resource Advisory
Committee will meet in Dayton,
Washington as authorized under the
Secure Rural Schools and Community
Self-Determination Act. Purpose of the
meeting will be to monitor projects
being implemented under Public Law
110–343 and if authorized by the
Secretary of Agriculture by the meeting
date, to review and recommend projects
to be funded under Public Law 112–141.
This meeting is open to the public.
SUMMARY:
Meeting will be held on
September 17, 2012, and will begin at 7
p.m.
DATE:
Meeting will be held at the
U.S. Post Office, 202 South Second
Street, Dayton, WA. Written comments
should be sent to Monte Fujishin,
Pomeroy Ranger District, 71 West Main
Street, Pomeroy, WA 99347. Comments
may also be sent via email to
mfujishin@fs.fed.us, or via facsimile to
509–843–4621.
All comments, including names and
addresses when provided, are placed in
the record and are available for public
inspection and copying. Interested
publics may inspect comments received
at Pomeroy Ranger District, 71 West
Main Street, Pomeroy, WA 99347.
Visitors are encouraged to call ahead to
509–843–1891 to facilitate entry into the
building.
ADDRESSES:
FOR FURTHER INFORMATION CONTACT:
Monte Fujishin, RAC Designated
Federal Official, USDA, Umatilla
National Forest, Pomeroy Ranger
District, 71 West Main Street, Pomeroy,
WA 99347; (509) 843–1891; Email
mfujishin@fs.fed.us.
Individuals who use
telecommunication devices for the deaf
(TDD) may call the Idaho, Washington
Relay Service at 1–800–377–3529, 24
hours a day, 365 days a year.
The
meeting is open to the public. The
following business will be conducted:
(1) Monitor and review progress of
projects implemented under Public Law
110–343, (2) If authorized by the
Secretary of Agriculture by the meeting
date, to review and recommend projects
to be funded under Public Law 112–141,
and if there are participants, (3) Public
Comment. Persons who wish to bring
related matters to the attention of the
Committee may file written statements
with the Committee staff before or after
the meeting.
SUPPLEMENTARY INFORMATION:
E:\FR\FM\09AUN1.SGM
09AUN1
]]>Agencies
[Federal Register Volume 77, Number 154 (Thursday, August 9, 2012)]
[Notices]
[Pages 47591-47592]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-19535]
-----------------------------------------------------------------------
DEPARTMENT OF AGRICULTURE
Animal and Plant Health Inspection Service
[Docket No. APHIS-2012-0059]
Notice of Request for Extension of Approval of an Information
Collection; Plant Protection and Quarantine Stakeholder/Customer
Satisfaction Survey
AGENCY: Animal and Plant Health Inspection Service, USDA.
ACTION: Extension of approval of an information collection; comment
request.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this
notice announces the Animal and Plant Health Inspection Service's
intention to request an extension of approval of an information
collection associated with a Plant Protection and Quarantine
stakeholder/customer satisfaction survey.
DATES: We will consider all comments that we receive on or before
October 9, 2012.
ADDRESSES: You may submit comments by either of the following methods:
Federal eRulemaking Portal: Go to https://www.regulations.gov/#!documentDetail;D=APHIS-2012-0059-0001.
Postal Mail/Commercial Delivery: Send your comment to
Docket No. APHIS-2012-0059, Regulatory Analysis and Development, PPD,
APHIS, Station 3A-03.8, 4700 River Road Unit 118, Riverdale, MD 20737-
1238.
Supporting documents and any comments we receive on this docket may
be viewed at https://www.regulations.gov/#!docketDetail;D=APHIS-2012-
0059 or in our reading room, which is located in room 1141 of the USDA
South Building, 14th Street and Independence Avenue SW., Washington,
DC. Normal reading room hours are 8 a.m. to 4:30 p.m., Monday through
Friday, except holidays. To be sure someone is there to help you,
please call (202) 799-7039 before coming.
FOR FURTHER INFORMATION CONTACT: For information on the Plant
Protection and Quarantine stakeholder/customer satisfaction survey,
contact Mr. Christopher Bembenek, Communications Customer Service, PPQ,
RPM, APHIS, 4700 River Road, Riverdale, MD 20737; (301) 851-2046. For
copies of more detailed information on the information collection,
contact Mrs. Celeste Sickles, APHIS' Information Collection
Coordinator, at (301) 851-2908.
SUPPLEMENTARY INFORMATION:
Title: Plant Protection and Quarantine; Stakeholder/Customer
Satisfaction Survey.
OMB Number: 0579-0360.
Type of Request: Extension of approval of an information
collection.
Abstract: In 2003, the Plant Health Programs (PHP) unit, Plant
Protection and Quarantine, Animal and Plant Health Inspection Service,
obtained from the International Organization for Standardization (ISO,
a nongovernmental, worldwide network of national standards institutes)
certification in the ISO 9001:2000 standard for its permit services.
The ISO 9001:2000 standard specifies the requirements for a quality
management system. To meet the ISO 9001:2000 standard, an organization
must demonstrate its ability to consistently provide a product that
meets customer quality requirements and applicable regulatory
requirements, while aiming to enhance customer satisfaction through
effective application of the system, including processes for continual
improvement of its performance.
In 2009, PHP did not renew its certification in the ISO 9001:2000
standard due to internal agency changes; however, PHP determined that
it wanted to continue to measure the performance of its quality
management system by monitoring information related to customer
perception in relationship to customer requirements. PHP has determined
that the best method for obtaining this information is through the use
of stakeholder/customer satisfaction surveys. PHP will use responses
derived from these surveys to develop new processes and modify existing
procedures to provide customers with the optimal level of service.
The survey is intended to solicit stakeholder and customer feedback
with regard to their satisfaction with the regulatory services of
Permit Services and Pest Permit Evaluations. Responses from the survey
recipients will be voluntary. After the information collection request
is approved by the Office of Management and Budget (OMB), PHP would
allow stakeholders and customers to complete surveys in one of several
ways:
Customers and stakeholders contacting PHP by telephone
will be given the option to complete a brief survey following their
conversation with a staff member.
Customers and stakeholders will have surveys emailed to
them for completion and return by email or facsimile.
[[Page 47592]]
Customers and stakeholders will have survey invitations
containing a link to a short, online survey emailed to them.
Customers and stakeholders who call APHIS toll-free number
(877-770-5990) can select the option to take the survey.
Customers and stakeholders who contact Permit Services by
telephone will have their telephone number captured at the end of the
call. The Interactive Voice Response's automatic call attendant will
randomly select a number. The call attendant will call and greet the
individual, and provide an opportunity for the individual to
participate in the survey.
We are asking OMB to approve our use of these information
collection activities for 3 years.
The purpose of this notice is to solicit comments from the public
(as well as affected agencies) concerning our information collection.
These comments will help us:
(1) Evaluate whether the collection of information is necessary for
the proper performance of the functions of the Agency, including
whether the information will have practical utility;
(2) Evaluate the accuracy of our estimate of the burden of the
collection of information, including the validity of the methodology
and assumptions used;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, through use, as appropriate, of automated,
electronic, mechanical, and other collection technologies; e.g.,
permitting electronic submission of responses.
Estimate of burden: The public reporting burden for this collection
of information is estimated to average 0.16 hours per response.
Respondents: Persons who require a permit.
Estimated annual number of respondents: 500.
Estimated annual number of responses per respondent: 1.
Estimated annual number of responses: 500.
Estimated total annual burden on respondents: 48 hours. (Due to
averaging, the total annual burden hours may not equal the product of
the annual number of responses multiplied by the reporting burden per
response.)
All responses to this notice will be summarized and included in the
request for OMB approval. All comments will also become a matter of
public record.
Done in Washington, DC, this 3rd day of August 2012.
Kevin Shea,
Acting Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2012-19535 Filed 8-8-12; 8:45 am]
BILLING CODE 3410-34-P
