Notice of Request for Extension of Approval of an Information Collection; Veterinary Services; Customer Service Survey, 48303 [2010-19693]

Agencies

• DEPARTMENT OF AGRICULTURE
• Animal and Plant Health Inspection Service

[Federal Register Volume 75, Number 153 (Tuesday, August 10, 2010)]
[Notices]
[Page 48303]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2010-19693]



[[Page 48303]]

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DEPARTMENT OF AGRICULTURE

Animal and Plant Health Inspection Service

[Docket No. APHIS-2010-0072]


Notice of Request for Extension of Approval of an Information 
Collection; Veterinary Services; Customer Service Survey

AGENCY: Animal and Plant Health Inspection Service, USDA.

ACTION: Extension of approval of an information collection; comment 
request.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Animal and Plant Health Inspection Service's 
intention to request extension of approval of an information collection 
to evaluate service delivery by Veterinary Services to the public.

DATES: We will consider all comments that we receive on or before 
October 12, 2010.

ADDRESSES: You may submit comments by either of the following methods:
     Federal eRulemaking Portal: Go to (https://www.regulations.gov/fdmspublic/component/main?main=DocketDetail&d=APHIS-2010-0072) to submit or view comments 
and to view supporting and related materials available electronically.
     Postal Mail/Commercial Delivery: Please send one copy of 
your comment to Docket No. APHIS-2010-0072, Regulatory Analysis and 
Development, PPD, APHIS, Station 3A-03.8, 4700 River Road Unit 118, 
Riverdale, MD 20737-1238. Please state that your comment refers to 
Docket No. APHIS-2010-0072.
    Reading Room: You may read any comments that we receive on this 
docket in our reading room. The reading room is located in room 1141 of 
the USDA South Building, 14th Street and Independence Avenue SW., 
Washington, DC. Normal reading room hours are 8 a.m. to 4:30 p.m., 
Monday through Friday, except holidays. To be sure someone is there to 
help you, please call (202) 690-2817 before coming.
    Other Information: Additional information about APHIS and its 
programs is available on the Internet at (https://www.aphis.usda.gov).

FOR FURTHER INFORMATION CONTACT: For information on the Veterinary 
Services customer service survey, contact Ms. Pam Hart, Management 
Analyst, Veterinary Services, 920 Main Campus Drive, Suite 200, Raleigh 
NC 27606; (919) 855-7250; or email (pamela.j.hart@aphis.usda.gov). For 
copies of more detailed information on the information collection, 
contact Mrs. Celeste Sickles, APHIS' Information Collection 
Coordinator, at (301) 851-2908.

SUPPLEMENTARY INFORMATION: Title: Veterinary Services; Customer Service 
Survey.
    OMB Number: 0579-0334.
    Type of Request: Extension of approval of an information 
collection.
    Abstract: The Animal and Plant Health Inspection Service (APHIS) of 
the U.S. Department of Agriculture, among other things, regulates, and 
provides services related to, the importation, interstate movement, and 
exportation of animals, animal products, and other articles to prevent 
the spread of pests and diseases of livestock. Veterinary Services 
(VS), APHIS, is the program unit that carries out these activities to 
protect animal health.
    In an effort to evaluate service delivery, VS conducts a survey to 
evaluate its customer service to the public. The survey is in the form 
of a short questionnaire that VS presents to individuals who use its 
services. Completion of the questionnaire is voluntary, and responses 
do not identify the individual respondent. Respondents are asked to 
identify the type of customer they are (e.g., animal/animal product 
producer, animal importer/exporter), and then to rate the services 
received in terms of courtesy, timeliness, helpfulness, etc., as well 
as the overall experience. The questionnaire also allows respondents to 
provide comments.
    The information collected is used to identify areas in which VS can 
improve service delivery to the public and more efficiently meet the 
needs and expectations of customers.
    We are asking the Office of Management and Budget (OMB) to approve 
our use of this information collection activity for an additional 3 
years.
    The purpose of this notice is to solicit comments from the public 
(as well as affected agencies) concerning our information collection. 
These comments will help us:
    (1) Evaluate whether the collection of information is necessary for 
the proper performance of the functions of the Agency, including 
whether the information will have practical utility;
    (2) Evaluate the accuracy of our estimate of the burden of the 
information collection, including the validity of the methodology and 
assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the information collection on those who 
are to respond, through use, as appropriate, of automated, electronic, 
mechanical, and other collection technologies, e.g., permitting 
electronic submission of responses.
    Estimate of burden: The public reporting burden for this collection 
of information is estimated to average 0.0458 hours per response.
    Respondents: Members of the public who receive services from 
Veterinary Services.
    Estimated annual number of respondents: 5,000.
    Estimated annual number of responses per respondent: 1.
    Estimated annual number of responses: 5,000.
    Estimated total annual burden on respondents: 229 hours. (Due to 
averaging, the total annual burden hours may not equal the product of 
the annual number of responses multiplied by the reporting burden per 
response.)
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.
    Done in Washington, DC, this 4\th\ day of August 2010.

Gregory Parham
Acting Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2010-19693 Filed 8-9-10; 8:45 am]
BILLING CODE 3410-34-S