Utah Administrative Code
Topic - Health
Title R426 - Population Health, Emergency Medical Services
Rule R426-10 - Air Ambulance Licensure and Operations
Section R426-10-1600 - Medical Operations Policies and Procedures
Universal Citation: UT Admin Code R 426-10-1600
Current through Bulletin 2024-06, March 15, 2024
(1) A detailed manual of policies and procedures shall be available for reference in the flight coordination office and available for inspection by the Department to assist with EMS system planning and resource coordination efforts.
(2) Personnel shall be familiar and comply with policies contained within the manual, which shall include all of the following:
(a) procedures for acceptance of
requests, referrals, and/or denial of service for medically related
reasons;
(b) a written description
of the geographical boundaries and features for the service area, and a copy of
the service area map;
(c) scheduled
hours of operation;
(d) criteria
for the medical conditions and indications or medical contraindications for
flight;
(e) medical communication
procedures, including but not limited to medically-related dispatch protocol,
call verification, and advisories to the requesting party, to include
procedures for informing requesting party of flight procedures, anticipated
time of aircraft patient arrival, or cancellation of flight;
(f) criteria regarding acceptable
destinations based upon medical needs of the patient;
(g) non-aviation safety procedures for
medical crew assignments and notification, including rosters of medical
personnel;
(h) written policy that
ensures that air medical personnel shall not be assigned or assume cockpit
duties concurrent with patient care duties and responsibilities;
(i) written policy that directs air ambulance
personnel to honor a patient request for a specific service or destination when
the circumstances will not jeopardize patient safety;
(j) medical communications
procedures;
(k) flight cancellation
and referral procedures;
(l) mutual
aid procedures;
(m) a written plan
that addresses the actions to be taken in the event of an emergency, diversion,
or patient crisis during transport operations;
(n) patient tracking procedures that shall
assure air/ground position reports at intervals not to exceed fifteen (15)
minutes (inflight) and forty-five (45) minutes while landed on the ground;
(o) policy for delineating methods
of maintaining medical communications during power outages and in disaster
situations; and
(p) written
procedures governing the licensed air ambulance provider's medical complaint
resolution process and protocols. At a minimum, the licensed air ambulance
provider shall designate personnel responsible for its dispute resolution
process and provide the protocols it shall follow when investigation, tracking,
documenting, reviewing, and resolving the complaint. The licensed air ambulance
provider's complaint resolution procedures shall emphasize resolution of
complaints and problems within a specified period of time.
Disclaimer: These regulations may not be the most recent version. Utah may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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