New Jersey Administrative Code
Title 14 - PUBLIC UTILITIES
Chapter 18 - REGULATIONS OF CABLE TELEVISION
Subchapter 3 - CUSTOMER RIGHTS
Section 14:18-3.11 - Disputes

(a) A cable television company shall not discontinue service because of nonpayment of bills in cases where a charge or service is in dispute, provided a request is made to the Office by the customer for an investigation of the disputed charge or service, and, in the case of a disputed bill, the undisputed charges are paid to the cable television company and a check in the amount of the disputed charges is placed with an escrow agent designated by the Office.

(b) In such cases, the cable television company shall notify the customer that unless steps are taken to invoke formal or informal action by the Office within five days, service will be discontinued for nonpayment.