Code of Maine Rules
65 - DEPARTMENT OF PUBLIC UTILITIES COMMISSION
625 - EMERGENCY SERVICES COMMUNICATIONS BUREAU
Chapter 11 - PBX/MULTILINE TELEPHONE SYSTEM (MLTS) REQUIREMENTS
Section 625-11-8 - Dialing Instructions

Universal Citation: 65 ME Code Rules ยง 625-11-8

Current through 2024-13, March 27, 2024

1.Notwithstanding any exemptions or exceptions granted pursuant to this Chapter, the MLTS Operator shall make every reasonable effort to ensure that potential 9-1-1 callers are aware of the proper procedures for requesting emergency assistance. The MLTS Operator shall provide each potential 9-1-1 caller with written information that clearly and accurately describes the proper method of accessing emergency telephone service, or 9-1-1, in an emergency.

a.Such written information shall be provided to each caller by placing stickers or cards containing the appropriate method to access 9-1-1 on or next to each MLTS telephone. Such written information shall be provided to each individual caller annually and at the time of hire in the case of an employer, at the time of registration in the case of a school, and at the time of occupancy in the case of a residence facility, hotel, or motel.

b.At a minimum, such written information shall include the following words: In an emergency, dial _____ [insert proper dialing sequence].

2.If calls to access 9-1-1 from an MLTS do not give one distinctive ANI or one distinctive ALI, or both, for each end user, the MLTS operator shall provide written instructions to direct each caller to stay on the telephone and tell the 9-1-1 call-taker his or her telephone number and exact location.

a.Such written information shall be provided to each individual caller annually and at the time of hire in the case of an employer, at the time of registration in the case of a school, and at the time of occupancy in the case of a residence facility, hotel, or motel. Whenever possible, such information also shall be placed on cards or stickers on or next to the MLTS telephone.

b.At a minimum, such written information shall include the following words: "When calling 9-1-1 from this telephone, you must tell the 9-1-1 operator your phone number and exact location. This telephone does not automatically give the 9-1-1 operator your phone number and exact location. This information is critical to a quick response by emergency medical, fire, or law enforcement responders."

3.If an MLTS operator provides telephones that may be used by the public, the MLTS operator shall place a sticker or card on or next to that telephone that identifies the method for dialing 9-1-1 from that telephone.

4.The disclosure requirements of this Chapter shall not apply to MLTS provided to inmates in penal institutions, jails, or correctional facilities, to residents of mental health facilities, including substance abuse and mental health treatment facilities, or other such facilities where access to 9-1-1 is not required.

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