Illinois Administrative Code
Title 59 - MENTAL HEALTH
Part 299 - SEXUALLY VIOLENT PERSONS
Subpart G - RESIDENT GRIEVANCES
Section 299.820 - Grievance Procedures

Universal Citation: 59 IL Admin Code ยง 299.820

Current through Register Vol. 48, No. 12, March 22, 2024

a) A Grievance Examiner shall review grievances at least weekly, provided that one or more grievances have been filed. The Grievance Examiner shall determine whether to process a grievance or return the grievance as not grievable.

b) If the Grievance Examiner determines further clarification is necessary, he/she may meet with the resident.

c) The Grievance Examiner shall consider the grievance and review all findings and recommendations within 15 working days after receipt of the grievance, whenever practicable. The Grievance Examiner shall submit, in writing, to the Program Director, within five working days, the findings and recommendations. The Program Director shall make the decision as to whether the grievance is resolved, denied, upheld or not indicated and shall provide that determination, in writing, to the Grievance Examiner within 10 working days. The Grievance Examiner shall advise the resident of the Program Director's decision, in writing, within 10 working days , whenever possible.

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