Illinois Administrative Code
Title 59 - MENTAL HEALTH
Part 299 - SEXUALLY VIOLENT PERSONS
Subpart G - RESIDENT GRIEVANCES
Section 299.800 - Filing of Grievances
Current through Register Vol. 48, No. 12, March 22, 2024
a) A resident shall first attempt to resolve incidents, problems or complaints, other than complaints concerning behavior review proceedings, through filing an Attempt to Resolve (ATR). If a resident is unable to resolve a complaint through the ATR process, or if the complaint concerns a proceeding before the Program Unit Hearing Officer or the Behavior Committee, the resident may file a written grievance on a grievance form that shall be made available in all living units. A grievance shall be filed within one month after the discovery of the incident, occurrence, or problem that gives rise to the grievance or within one month after the receipt of a decision. However, if a resident can demonstrate that a grievance was, for good cause, not timely filed, the grievance shall be considered.
b) The grievance form shall be addressed to the Grievance Examiner and shall be deposited in the living unit mailbox or other designated repository.
c) Staff assistance shall be available for those residents who cannot prepare their grievances unaided, as determined by facility staff.
d) Residents must be informed of the grievance procedure and may request further information regarding the procedure from their primary therapists.
e) Actions or reprisals may not be taken against a resident for using the grievance procedure. A resident may submit a grievance alleging that a reprisal has been made against him/ her.