(a) A utility
shall publish in its tariff and on its website as available the location and
telephone number of each of its business offices, each telephone number to
report service outages, and the normal hours of operation of each
office.
(b) A utility shall submit
information to the commission regarding service outages as follows:
(1) for an outage that is an immediate threat
to the health or safety of customers within the utility's certificated service
area, the utility shall notify the commission as soon as reasonably possible;
the utility shall report the outage by electronic mail, by telephone, or in
person, to the commission at the commission's office in Anchorage, Alaska; the
notification must include
(A) the location and
time of the outage;
(B) the number
of fatalities and personal injuries reported to the utility; and
(C) each individual to be contacted by the
commission for additional information;
(2) for an outage described in (1) of this
subsection or an outage from whatever cause, that persists for 30 minutes or
more, and affects five percent or more of a utility's customers within its
certificated service area or all customers within a reliability reporting area,
the utility shall file with the commission, in accordance with
3
AAC 48.095 and not later than five business days after
the conclusion of the outage, a written report that must include
(A) the location and time of the
outage;
(B) the duration of the
outage;
(C) the total number of
customers affected and the number of customers without service at periodic
intervals;
(D) the cause of the
outage, if known;
(E) the number of
fatalities and personal injuries; and
(F) each individual to be contacted by the
commission for additional information;
(3) as a part of the utility's annual report
to the commission under
AS
42.05.451, the utility shall file a
cumulative 12-month report of its service outages; the report must include
(A) the results of the calculated SAIDI,
SAIFI, and CAIDI indices required under 3 AAC 52.495(f);
(B) a summary of the estimation methodologies
that the utility used under 3 AAC 52.495(d) for the calculation of reliability
information;
(C) a summary
addressing any changes that the utility has made in the collection of data and
the calculation, estimation, and reporting of reliability information in
comparison to the prior reporting period; the utility shall explain why the
changes occurred and explain how the changes affect the comparison of newer and
older information; and
(D) a map
showing the reliability reporting areas.
(c) A utility shall file with the commission
not later than April 30 of each year a copy of the report made to the United
States Environmental Protection Agency in accordance with 40 C.F.R. Part 98
(mandatory greenhouse gas reporting).
For reporting outages as required in
3
AAC 52.490(b)(1 ), the commission's
electronic mail address is
ElectricOutage@alaska.gov
