Social Security Administration September 10, 2010 – Federal Register Recent Federal Regulation Documents

We are soliciting the views of the public, beneficiaries, advocates, Employment Networks (EN), and other professionals on a key part of our quality assurance and performance measurement system for the Ticket to Work (TTW) program. An EN is a private or public entity that provides employment support and/or vocational rehabilitation services to Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) disabled beneficiaries who choose to participate in the TTW program. We are seeking to expand and improve the mechanism used to monitor and evaluate EN performance under the TTW program. We plan to accomplish this goal by combining a user-friendly EN Report Card, which contains customer satisfaction feedback, with the current administrative data that EN's submit annually. The EN Report Card will be useful to beneficiaries in making informed choices regarding their selection of ENs under the TTW program. We will use the findings to inform ENs about the service expectations of TTW beneficiaries, the level of satisfaction of beneficiaries who have assigned tickets to the EN, and the ways that ENs may improve their performance under the program.