Institute of Museum and Library Services December 3, 2021 – Federal Register Recent Federal Regulation Documents

The Institute of Museum and Library Services (IMLS) has under OMB review the following proposed Information Collection Request ``Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)'' for approval under the Paperwork Reduction Act (PRA). This program helps to ensure that requested data can be provided in the desired format, reporting burden (time and financial resources) is minimized, collection instruments are clearly understood, and the impact of collection requirements on respondents can be properly assessed. This Notice proposes a generic clearance to gather customer and stakeholder feedback via customer interviews, feedback surveys, and rapid feedback user testing of website experiences in order to improve customer experience with IMLS services of various kinds. For more information on the types of proposed information collection requests IMLS may make under this clearance, contact the individual listed below in the FOR FURTHER INFORMATION CONTACT section of this Notice.