Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; Surveys for User Satisfaction, Impact and Needs, 73357 [2024-20345]

Agencies

• DEPARTMENT OF COMMERCE
• International Trade Administration

[Federal Register Volume 89, Number 175 (Tuesday, September 10, 2024)]
[Notices]
[Page 73357]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-20345]



[[Page 73357]]

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DEPARTMENT OF COMMERCE

International Trade Administration


Agency Information Collection Activities; Submission to the 
Office of Management and Budget (OMB) for Review and Approval; Comment 
Request; Surveys for User Satisfaction, Impact and Needs

AGENCY: International Trade Administration, Commerce.

ACTION: Notice of information collection, request for comment.

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SUMMARY: The Department of Commerce, in accordance with the Paperwork 
Reduction Act of 1995 (PRA), invites the general public and other 
Federal agencies to comment on proposed, and continuing information 
collections, which helps us assess the impact of our information 
collection requirements and minimize the public's reporting burden. The 
purpose of this notice is to allow for 60 days of public comment 
preceding submission of the collection to OMB.

DATES: To ensure consideration, comments regarding this proposed 
information collection must be received on or before November 12, 2024.

ADDRESSES: Interested persons are invited to submit written comments to 
Katelynn Byers, PRA Process Administrator by phone, 202-989-5979, and 
by email, [email protected] or [email protected]. Please reference 
OMB Control Number 0625-0275 in the subject line of your comments. Do 
not submit Confidential Business Information or otherwise sensitive or 
protected information.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
specific questions related to collection activities should be directed 
to Katelynn Byers, PRA Process Administrator by phone, 202-989-5979, 
and by email, [email protected] or [email protected].

SUPPLEMENTARY INFORMATION:

I. Abstract

    The International Trade Administration provides a multitude of 
international trade related programs to help U.S. businesses. These 
programs include information products, services, and trade events. To 
accomplish its mission effectively, ITA needs ongoing feedback on its 
programs. This information collection item allows ITA to solicit 
clients' opinions about the use of ITA products, services, and trade 
events. To promote optimal use and provide focused and effective 
improvements to ITA programs, we are requesting approval for this 
clearance package; including: Use of surveys to collect feedback 
immediately after ITA assistance is provided to clients; use of annual 
surveys (i.e., relationship- based surveys) to gauge overall 
satisfaction, impact and needs for clients with ITA assistance provided 
over a period time; use of multiple data collection methods (i.e., web-
enabled surveys sent via email, telephone interviews, automated 
telephone surveys, and in-person surveys via mobile devices/laptops/
tablets at trade events/shows) to enable clients to conveniently 
respond to requests for feedback; and a forecast of burden hours. 
Without this information, ITA is unable to systematically determine the 
actual and relative levels of performance for its programs and 
products/services and to provide clear, actionable insights for 
managerial intervention. This information will be used for program 
evaluation and improvement, strategic planning, allocation of resources 
and stakeholder reporting.

II. Method of Collection

    The International Trade Administration is seeking approval for the 
following data collection methods to provide flexibility in conducting 
customer satisfaction surveys and to reduce the burden on respondents: 
(1) An email message delivering a hot link to a web enabled survey with 
an email reminder sent if the client does not respond to the survey; 
(2) a telephone survey/interview; (3) a web-enabled survey conducted 
in-person at trade shows/events via a laptop, tablet or mobile phone so 
participants can immediately respond without having to provide their 
email address, and (4) intercept and always-on surveys implemented 
through ITA's web presence.

III. Data

    OMB Control Number: 0625-0275.
    Form Number(s): N/A.
    Type of Review: Regular submission, revision of a current 
information collection.
    Affected Public: Business or other for-profit organizations; Not-
for-profit institutions; State, Local, or Tribal government; and 
Federal government.
    Estimated Number of Respondents: 50,000.
    Estimated Time per Response: 5-30 minutes.
    Estimated Total Annual Burden Hours: 25,000 hours.
    Estimated Total Annual Cost to Public: $754,651.33.
    Respondent's Obligation: Voluntary.
    Legal Authority: Public Law 15 U.S.C. et seq. and 15 U.S.C. 171 et 
seq.

IV. Request for Comments

    We are soliciting public comments to permit the Department/Bureau 
to: (a) Evaluate whether the proposed information collection is 
necessary for the proper functions of the Department, including whether 
the information will have practical utility; (b) Evaluate the accuracy 
of our estimate of the time and cost burden for this proposed 
collection, including the validity of the methodology and assumptions 
used; (c) Evaluate ways to enhance the quality, utility, and clarity of 
the information to be collected; and (d) Minimize the reporting burden 
on those who are to respond, including the use of automated collection 
techniques or other forms of information technology.
    Comments that you submit in response to this notice are a matter of 
public record. We will include or summarize each comment in our request 
to OMB to approve this ICR. Before including your address, phone 
number, email address, or other personal identifying information in 
your comment, you should be aware that your entire comment--including 
your personal identifying information--may be made publicly available 
at any time. While you may ask us in your comment to withhold your 
personal identifying information from public review, we cannot 
guarantee that we will be able to do so.

Sheleen Dumas,
Departmental PRA Clearance Officer, Office of the Under Secretary for 
Economic Affairs, Commerce Department.
[FR Doc. 2024-20345 Filed 9-9-24; 8:45 am]
BILLING CODE 3510-FP-P