Submission for OMB Review; Comment Request; Notice of Request for Extension of Previously Approved Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 73871-73872 [2023-23756]

Agencies

• INTERNATIONAL TRADE COMMISSION

[Federal Register Volume 88, Number 207 (Friday, October 27, 2023)]
[Notices]
[Pages 73871-73872]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-23756]


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INTERNATIONAL TRADE COMMISSION


Submission for OMB Review; Comment Request; Notice of Request for 
Extension of Previously Approved Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery

AGENCY: International Trade Commission.

ACTION: 60-Day notice and request for comments.

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SUMMARY: This notice announces the intention of the U.S. International 
Trade Commission (Commission) to request a three-year extension, under 
the Paperwork Reduction Act of 1995 (the Act), of the current generic 
clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery that the Office of Management and Budget (OMB) previously 
approved. This collection was developed as part of a Federal 
Government-wide effort to streamline the process for seeking feedback 
from the public on service delivery. The current generic survey 
clearance is assigned OMB Control No. 3117-0222; it will expire on 
March 31, 2024. The Commission requests comments concerning the 
proposed information collections under section 3506(c)(2)(A) of the 
Act; this notice describes such comments in greater detail in the 
supplementary information section below.

DATES: To assure that the Commission will consider your comments, it 
must receive them no later than 60 days after publication of this 
notice in the Federal Register.

ADDRESSES: All Commission offices are in the United States 
International Trade Commission Building, 500 E Street SW, Washington, 
DC. Please note the Secretary's Office will accept only electronic 
filings at this time. No in-person paper-based filings or paper copies 
of any electronic filings will be accepted until further notice. See 
supplementary information section below for instructions on how to 
submit written comments.

FOR FURTHER INFORMATION CONTACT: You may obtain copies of supporting 
documents from Zachary Coughlin ([email protected] or 202-205-
3435). Hearing-impaired persons can obtain information on this matter 
by contacting the Commission's TDD terminal on 202-205-1810. Persons 
with mobility impairments who will need special assistance in gaining 
access to the Commission should contact the Office of the Secretary at 
202-205-2000. You may also obtain general information concerning the 
Commission by accessing its website (https://www.usitc.gov).

SUPPLEMENTARY INFORMATION: 

Written Comments

    You may submit comments, identified by docket number MISC-034. All 
submissions should be addressed to the Secretary and must conform to 
the provisions of section 201.8 of the Commission's Rules of Practice 
and Procedure (19 CFR 201.8). Section 201.8 and the Commission's 
Handbook on Filing Procedures require that interested parties file 
documents electronically on or before the filing deadline. Filings

[[Page 73872]]

must be made through the Commission's Electronic Document Information 
System (EDIS, https://edis.usitc.gov). Persons with questions regarding 
filing should contact the Secretary at [email protected].

Request for Comments

    The Commission solicits comments as to: (1) Whether the proposed 
information collection is necessary for the proper performance of the 
Commission's functions, including whether the information will have 
practical utility; (2) the accuracy of the Commission's estimate of the 
burden of the proposed information collection, including the validity 
of the methodology and assumptions used; (3) the quality, utility, 
clarity, and design of the information to be collected; and (4) 
minimization of the burden of the proposed information collection on 
those who are to respond (including through the use of appropriate 
automated, electronic, mechanical, or other technological forms of 
information technology (e.g., permitting electronic submission of 
responses)). To the extent appropriate, please cite to specific 
experiences that your firm has had with other governmental surveys and 
data collections.

Summary of the Proposed Information Collections

(1) Need for the Proposed Information Collections

    The proposed information collection activity provides a means to 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner. This qualitative feedback provides useful insights on 
perceptions and opinions of customers and stakeholders. The feedback 
helps the Commission gain understanding into customer or stakeholder 
experiences and expectations and provides an early warning of issues 
with service, or focuses attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections allow for ongoing, collaborative and 
actionable communications between the Commission and its customers and 
stakeholders and contribute directly to the improvement of program 
management.

(2) Description of the Information To Be Collected

    The solicitation of feedback will target areas such as: timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential nonresponse bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. As a general matter, information collections will not result 
in any new system of records containing privacy information and will 
not ask questions of a sensitive nature.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.

(3) Estimated Burden of the Proposed Information Collection

    The Commission estimates that information collections issued under 
the requested generic clearance will impose an average annual burden of 
350 hours on 1000 respondents.
    No record keeping burden is known to result from the proposed 
collection of information.

    By order of the Commission.

    Issued: October 24, 2023.
Lisa R. Barton,
Secretary to the Commission.
[FR Doc. 2023-23756 Filed 10-26-23; 8:45 am]
BILLING CODE 7020-02-P