Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Comment Request; Master Generic Plan for Customer Surveys, Focus Groups, and Challenges/Contests, 62557 [2023-19649]

Agencies

• DEPARTMENT OF EDUCATION

[Federal Register Volume 88, Number 175 (Tuesday, September 12, 2023)]
[Notices]
[Page 62557]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-19649]


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DEPARTMENT OF EDUCATION

[Docket No.: ED-2023-SCC-0075]


Agency Information Collection Activities; Submission to the 
Office of Management and Budget for Review and Approval; Comment 
Request; Master Generic Plan for Customer Surveys, Focus Groups, and 
Challenges/Contests

AGENCY: Department of Education (ED).

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act (PRA) of 1995, 
the Department is proposing a revision of a currently approved 
information collection request (ICR).

DATES: Interested persons are invited to submit comments on or before 
October 12, 2023.

ADDRESSES: Written comments and recommendations for proposed 
information collection requests should be submitted within 30 days of 
publication of this notice. Click on this link www.reginfo.gov/public/do/PRAMain to access the site. Find this information collection request 
(ICR) by selecting ``Department of Education'' under ``Currently Under 
Review,'' then check the ``Only Show ICR for Public Comment'' checkbox. 
Reginfo.gov provides two links to view documents related to this 
information collection request. Information collection forms and 
instructions may be found by clicking on the ``View Information 
Collection (IC) List'' link. Supporting statements and other supporting 
documentation may be found by clicking on the ``View Supporting 
Statement and Other Documents'' link.

FOR FURTHER INFORMATION CONTACT: For specific questions related to 
collection activities, please contact Stephanie Valentine, 202-987-
1805.

SUPPLEMENTARY INFORMATION: The Department is especially interested in 
public comment addressing the following issues: (1) is this collection 
necessary to the proper functions of the Department; (2) will this 
information be processed and used in a timely manner; (3) is the 
estimate of burden accurate; (4) how might the Department enhance the 
quality, utility, and clarity of the information to be collected; and 
(5) how might the Department minimize the burden of this collection on 
the respondents, including through the use of information technology. 
Please note that written comments received in response to this notice 
will be considered public records.
    Title of Collection: Master Generic Plan for Customer Surveys, 
Focus Groups, and Challenges/Contests.
    OMB Control Number: 1800-0011.
    Type of Review: A revision of a currently approved ICR.
    Respondents/Affected Public: State, Local, and Tribal Governments; 
Individuals or Households.
    Total Estimated Number of Annual Responses: 225,703.
    Total Estimated Number of Annual Burden Hours: 57,722.
    Abstract: The Department is requesting an additional 30-day comment 
period due to the addition of challenges and contests to this generic 
clearance.
    Surveys to be considered under this generic will only include those 
surveys that improve customer service or collect feedback about a 
service provided to individuals or entities directly served by ED. The 
results of these customer surveys will help ED managers plan and 
implement program improvements and other customer satisfaction 
initiatives. Focus groups that will be considered under the generic 
clearance will assess customer satisfaction with a direct service or 
will be designed to inform a customer satisfaction survey ED is 
considering. Surveys that have the potential to influence policy will 
not be considered under this generic clearance.
    ED will also launch challenges or prize competitions on occasion in 
a short turnaround. The information collected for challenges and prize 
competitions will generally include the submitter's or other contact 
person's first and last name, organizational or school affiliation; 
email address or other contact information (to follow up if the 
submitted entry is selected as a finalist or winner); street address 
(to confirm that the submitter or affiliated school or organization for 
eligibility purposes); and a video or a narrative description for the 
specific challenge or contest. ED may also request information 
indicating the submitter's educational level, ethnicity, age range, 
gender, and race (to evaluate entrants' diversity and backgrounds). 
Finally, ED may ask for additional information tailored to the 
challenge or prize competition through structured questions. This 
information will enable the Department to create and administer 
challenges and prize competitions more effectively.
    Upon entry or during the judging process, entrants under the age of 
18 will be asked to confirm parental consent, which will require them 
to obtain and provide a parent or guardian signature in a format 
outlined in the specific criteria of each challenge or prize 
competition to qualify for the contest. To protect online privacy of 
minors, birthdate may be required by the website host to ensure the 
challenge platform meets the requirements of all privacy laws.

    Dated: September 7, 2023.
Stephanie Valentine,
PRA Coordinator, Strategic Collections and Clearance, Governance and 
Strategy Division, Office of Chief Data Officer, Office of Planning, 
Evaluation and Policy Development.
[FR Doc. 2023-19649 Filed 9-11-23; 8:45 am]
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