Agency Information Collection Activities; Comment Request; Job Accommodation Network Customer Satisfaction Questionnaire, 46717 [2021-17787]

Agencies

• DEPARTMENT OF LABOR
• Office of Disability Employment Policy

[Federal Register Volume 86, Number 158 (Thursday, August 19, 2021)]
[Notices]
[Page 46717]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-17787]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF LABOR

Office of Disability Employment Policy


Agency Information Collection Activities; Comment Request; Job 
Accommodation Network Customer Satisfaction Questionnaire

ACTION: Notice of information collections and request for comments.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
DOL is soliciting public comments regarding this ODEP-sponsored 
information collection to the Office of Management and Budget (OMB) for 
review and approval.

DATES: Comments pertaining to this information collection are due on or 
before October 18, 2021.

ADDRESSES: Electronic submission: You may submit comments and 
attachments electronically at https://www.regulations.gov. Follow the 
online instructions for submitting comments.
    Mail submission: 200 Constitution Ave. NW, Room S-5315, Washington, 
DC 20210. Comments are invited on: (1) Whether the collection of 
information is necessary for the proper performance of the functions of 
the DOL, including whether the information will have practical utility; 
(2) if the information will be processed and used in a timely manner; 
(3) the accuracy of the DOL's estimates of the burden and cost of the 
collection of information, including the validity of the methodology 
and assumptions used; (4) ways to enhance the quality, utility and 
clarity of the information collection; and (5) ways to minimize the 
burden of the collection of information on those who are to respond, 
including the use of automated collection techniques or other forms of 
information technology.

FOR FURTHER INFORMATION CONTACT: Betsy Kravitz by telephone at 202-693-
7860 (this is not a toll-free number) or by email at 
[email protected].

SUPPLEMENTARY INFORMATION: The Job Accommodation Network (JAN) is a 
leading source of guidance on job accommodations and disability 
employment issues and has served customers for more than 35 years. JAN 
provides free one-on-one practical guidance and technical assistance on 
job accommodation solutions, Title I of the Americans with Disabilities 
Act (ADA) and related legislation, and self-employment and 
entrepreneurship options for people with disabilities. JAN provides 
individualized consultation to assist:
     Employers and their representatives seeking guidance on 
practical ways to engage in the interactive process, provide job 
accommodation solutions, and comply with Title I of the ADA;
     Individuals with medical conditions and disabilities 
seeking information about job accommodation solutions, employment 
rights under the ADA, and self-employment and entrepreneurship 
opportunities; and
     Family members and rehabilitation, medical, educational, 
and other professionals in their effort to support successful 
employment outcomes for individuals with medical conditions and 
disabilities.
    JAN customers (employer representatives, service providers, and 
individuals with disabilities) who contact JAN via phone calls, email, 
and internet chats and who have inquiries related to workplace 
accommodation or self-employment issues will be asked to participate in 
the Customer Satisfaction Questionnaire, which is sent via email. The 
initial email requesting participation includes the Informed Consent 
script used by both JAN and the West Virginia University School of 
Social Work. Informed consent specifies that the purpose is to evaluate 
JAN's services and to identify ways in which services can be improved 
to assist clients. Potential participants also will be informed that 
their decision to either participate or refuse to participate will in 
no way impact their ability to use JAN's services in the future. 
Following the link to complete the questionnaire is considered consent. 
Customers can also opt out of further contacts or choose to contact the 
evaluator directly if there are questions or concerns. The statement 
has been approved by the West Virginia University Internal Review 
Board. The questionnaire requests demographic information, 
accommodation process details and costs, and general satisfaction 
items. Respondents can choose to answer or skip each item.
    This information collection is subject to the Paperwork Reduction 
Act (PRA). A Federal agency generally cannot conduct or sponsor a 
collection of information, and the public is generally not required to 
respond to an information collection, unless the OMB approves it and 
displays a currently valid OMB Control Number. In addition, 
notwithstanding any other provisions of law, no person shall generally 
be subject to penalty for failing to comply with a collection of 
information that does not display a valid OMB Control Number. See 5 CFR 
1320.5(a) and 1320.6.
    The DOL seeks PRA authorization for this information collection for 
three (3) years. OMB authorization for an Information Collection Review 
cannot be for more than three (3) years without renewal. The DOL notes 
that currently approved information collection requirements submitted 
to the OMB receive a month-to-month extension while they undergo 
review.
    Agency: DOL-ODEP.
    Type of Review: New information collection.
    Title of Collection: Job Accommodation Network (JAN) Customer 
Satisfaction Questionnaire.
    OMB Control Number: 1230-0NEW.
    Affected Public: Individuals or Households.
    Total Estimated Number of Respondents: 1,680.
    Frequency: Once per customer every 6 months.
    Total Estimated Number of Responses: 1,680.
    Total Estimated Annual Time Burden: 420 hours.
    Total Estimated Annual Other Costs Burden: $0.
    Authority: 44 U.S.C. 3506(c)(2)(A).

     Dated: August 12, 2021.
Jennifer Sheehy,
Deputy Assistant Secretary, Office of Disability Employment Policy.
[FR Doc. 2021-17787 Filed 8-18-21; 8:45 am]
BILLING CODE 4510-FK-P