Revision of a Currently Approved Information Collection Request Submitted for Public Comment; EBSA Participant Assistance Program Customer Survey, 38500-38501 [2021-15457]

Download as PDF 38500 Federal Register / Vol. 86, No. 137 / Wednesday, July 21, 2021 / Notices SYSTEM PERFORMANCE MEASURES REPORT Number of respondents Information collection Group 1: CoCs with Automated Software Report ................................................... Group 2: CoCs with Manual Software Report ................................................... Total .................................................. Frequency of response Burden hour per response Annual burden hours Hourly cost per response Annual cost 385 1 13 5,005 $39.89 $199,649.45 15 1 15 225 39.89 8,975.25 400 400 ........................ 5,230 ........................ 208,624.70 PERFORMANCE DATA CHECK-UP Number of respondents Information collection Burden hour per response Annual burden hours Hourly cost per response Annual cost CoCs ........................................................ HMIS Lead Agency .................................. Project Recipients .................................... 400 400 600 4 1 1 1 1 1 1,600 400 300 $35.52 35.52 35.52 $56,832.00 14,208.00 10,656.00 Total .................................................. 1,400 2,600 ........................ 2,300 ........................ 81,696.00 B. Solicitation of Public Comment This notice is soliciting comments from members of the public and affected parties concerning the collection of information described in Section A on the following: (1) Whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) The accuracy of the agency’s estimate of the burden of the proposed collection of information; (3) Ways to enhance the quality, utility, and clarity of the information to be collected; and (4) Ways to minimize the burden of the collection of information on those who are to respond; including through the use of appropriate automated collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. HUD encourages interested parties to submit comment in response to these questions. C. Authority jbell on DSKJLSW7X2PROD with NOTICES Frequency of response Section 3507 of the Paperwork Reduction Act of 1995, 44 U.S.C. Chapter 35. Principal Deputy Assistant Secretary for Community Planning and Development, James Arthur Jemison II, having reviewed and approved this document, is delegating the authority to electronically sign this document to submitter, Aaron Santa Anna, who is the Federal Register Liaison for HUD, VerDate Sep<11>2014 17:26 Jul 20, 2021 Jkt 253001 for purposes of publication in the Federal Register. Aaron Santa Anna, Federal Register Liaison for the Department of Housing and Urban Development. [FR Doc. 2021–15461 Filed 7–20–21; 8:45 am] BILLING CODE 4210–67–P DEPARTMENT OF LABOR Revision of a Currently Approved Information Collection Request Submitted for Public Comment; EBSA Participant Assistance Program Customer Survey Employee Benefits Security Administration, Department of Labor. ACTION: Notice. AGENCY: The Department of Labor (the Department), in accordance with the Paperwork Reduction Act of 1995, provides the general public and Federal agencies with an opportunity to comment on proposed and continuing collections of information. This helps the Department assess the impact of its information collection requirements and minimize the public’s reporting burden. It also helps the public understand the Department’s information collection requirements and provide the requested data in the desired format. The Employee Benefits Security Administration (EBSA) is soliciting comments on the proposed information collection request (ICR) described below. A copy of the ICRs may be obtained by contacting the office listed in the ADDRESSES section of this notice. PO 00000 Frm 00056 Fmt 4703 Sfmt 4703 This notice requests public comment on the Department’s revision of a currently approved collection of information regarding a customer survey that solicits inquirers’ feedback on the applicability and utility of EBSA’s Participant Assistance Program. A summary of the ICR and the current burden estimates follows: Agency: Employee Benefits Security Administration (EBSA), Department of Labor. Title: EBSA Participant Assistance Program Customer Survey. OMB Number: 1210–0161. Respondents: (Annual) 11,200. Number of Annual Responses: 11,200. Total Annual Burden Hours: 1,867 hours. Total Annual Costs: $0. Description: The demographic questions in the EBSA Participant Assistance Program Customer Survey are being updated in response to Executive Order 13985—Advancing Racial Equity and Support for Underserved Communities Through the Federal Government.1 The new demographic survey information will be used to provide additional training to EBSA benefits advisors in order to better SUPPLEMENTARY INFORMATION: Employee Benefits Security Administration SUMMARY: Written comments must be submitted to the office shown in the ADDRESSES section on or before September 20, 2021. ADDRESSES: James Butikofer, Department of Labor, Employee Benefits Security Administration, 200 Constitution Avenue NW, N–5718, Washington, DC 20210, or ebsa.opr@ dol.gov. DATES: 1 Presidential Documents, 86 FR 7009 (Jan. 25, 2021). E:\FR\FM\21JYN1.SGM 21JYN1 Federal Register / Vol. 86, No. 137 / Wednesday, July 21, 2021 / Notices serve the underserved populations that the Department assists. The Participant Assistance Program Customer Survey collects customer satisfaction data for a sample of private citizens who call into the participant assistance program to ask about their private sector employer provided benefits such as pensions, retirement savings, and health benefits. Three types of callers are queried: (1) Those who need benefit claim assistance; (2) those who have a valid benefit claim; and (3) those who have an invalid benefit claim. The results of the survey are analyzed to provide actionable data that could be used to improve program performance. Examples of improved performance that may result from that study include, but are not limited to: • Being more attuned to inquirers’ needs—Benefits Advisors should be more adept at identifying issues that lead to benefits recoveries and enforcement leads • Survey data will enable National and Regional management to identify potential training needs • Satisfaction scores will guide EBSA leadership to determine which Regions need assistance improving customer service • Scores on individual BAs will reveal high performers and allow the agency to use those BAs’ techniques as best practices for program-wide improvement. The study will include survey data from regional offices in Atlanta, Boston, Chicago, Cincinnati, Dallas, Kansas City, Los Angeles, New York, Philadelphia and San Francisco and District offices in Miami, Seattle and Washington. jbell on DSKJLSW7X2PROD with NOTICES Focus of Comments The Department is particularly interested in comments that: • Evaluate whether the collections of information are necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; • Evaluate the accuracy of the agency’s estimate of the collections of information, including the validity of the methodology and assumptions used; • Enhance the quality, utility, and clarity of the information to be collected; and • Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., by permitting electronic submissions of responses. VerDate Sep<11>2014 17:26 Jul 20, 2021 Jkt 253001 • Evaluate the effectiveness of the additional demographic questions. Comments submitted in response to this notice will be summarized and/or included in the ICR for OMB approval of the information collection; they will also become a matter of public record. Signed at Washington, DC, this 14th day of July, 2021. Ali Khawar, Acting Assistant Secretary, Employee Benefits Security Administration, U.S. Department of Labor. [FR Doc. 2021–15457 Filed 7–20–21; 8:45 am] BILLING CODE 4510–29–P DEPARTMENT OF LABOR Employee Benefits Security Administration 207th Meeting of the Advisory Council on Employee Welfare and Pension Benefit Plans; Notice of Teleconference Meeting Pursuant to the authority contained in Section 512 of the Employee Retirement Income Security Act of 1974 (ERISA), 29 U.S.C. 1142, the 207th open meeting of the Advisory Council on Employee Welfare and Pension Benefit Plans (also known as the ERISA Advisory Council) will be held via a teleconference on Thursday, August 26 and Friday, August 27, 2021. The two-day meeting will begin at 9:00 a.m. and end at approximately 5:30 p.m. (ET) each day with a one-hour break for lunch. The purpose of the open meeting is for Advisory Council members to hear testimony from invited witnesses and to receive an update from the Employee Benefits Security Administration (EBSA). The Advisory Council will study the following topics: (1) Gaps in Retirement Savings Based on Race, Ethnicity and Gender, and (2) Understanding Brokerage Windows in Self-Directed Retirement Plans. Descriptions of these topics are available on the ERISA Advisory Council’s web page at https:// www.dol.gov/agencies/ebsa/about-ebsa/ about-us/erisa-advisory-council. The agenda and instructions for public access to the teleconference meeting will be available on the ERISA Advisory Council’s web page at https:// www.dol.gov/agencies/ebsa/about-ebsa/ about-us/erisa-advisory-council approximately one week prior to the meeting. Organizations or members of the public wishing to submit a written statement may do so on or before Thursday, August 19, 2021, to Christine Donahue, Executive Secretary, ERISA PO 00000 Frm 00057 Fmt 4703 Sfmt 4703 38501 Advisory Council. Statements should be transmitted electronically as an email attachment in text or pdf format to donahue.christine@dol.gov. Statements transmitted electronically that are included in the body of the email will not be accepted. Relevant statements received on or before Thursday, August 19, 2021, will be included in the record of the meeting. No deletions, modifications, or redactions will be made to the statements received as they are public records. Individuals or representatives of organizations wishing to address the ERISA Advisory Council should forward their requests to the Executive Secretary on or before Thursday, August 19, 2021, via email to donahue.christine@dol.gov or by telephoning (202) 693–8641. Oral presentations will be limited to ten minutes, time permitting, but an extended statement may be submitted for the record. Individuals who need special accommodations should contact the Executive Secretary on or before Thursday, August 19, 2021, via email to donahue.christine@dol.gov or by telephoning (202) 693–8641. For more information about the meeting, contact the Executive Secretary at the address or telephone number above. Signed at Washington, DC. Ali Khawar, Acting Assistant Secretary, Employee Benefits Security Administration. [FR Doc. 2021–15462 Filed 7–20–21; 8:45 am] BILLING CODE 4510–29–P DEPARTMENT OF LABOR Agency Information Collection Activities; Submission for OMB Review; Comment Request; Shipyard Employment Standards Notice of availability; request for comments. ACTION: The Department of Labor (DOL) is submitting this Occupational Safety and Health Administration (OSHA)-sponsored information collection request (ICR) to the Office of Management and Budget (OMB) for review and approval in accordance with the Paperwork Reduction Act of 1995 (PRA). Public comments on the ICR are invited. DATES: The OMB will consider all written comments that agency receives on or before August 20, 2021. ADDRESSES: Written comments and recommendations for the proposed information collection should be sent SUMMARY: E:\FR\FM\21JYN1.SGM 21JYN1

Agencies

[Federal Register Volume 86, Number 137 (Wednesday, July 21, 2021)]
[Notices]
[Pages 38500-38501]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-15457]


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DEPARTMENT OF LABOR

Employee Benefits Security Administration


Revision of a Currently Approved Information Collection Request 
Submitted for Public Comment; EBSA Participant Assistance Program 
Customer Survey

AGENCY: Employee Benefits Security Administration, Department of Labor.

ACTION: Notice.

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SUMMARY: The Department of Labor (the Department), in accordance with 
the Paperwork Reduction Act of 1995, provides the general public and 
Federal agencies with an opportunity to comment on proposed and 
continuing collections of information. This helps the Department assess 
the impact of its information collection requirements and minimize the 
public's reporting burden. It also helps the public understand the 
Department's information collection requirements and provide the 
requested data in the desired format. The Employee Benefits Security 
Administration (EBSA) is soliciting comments on the proposed 
information collection request (ICR) described below. A copy of the 
ICRs may be obtained by contacting the office listed in the ADDRESSES 
section of this notice.

DATES: Written comments must be submitted to the office shown in the 
ADDRESSES section on or before September 20, 2021.

ADDRESSES: James Butikofer, Department of Labor, Employee Benefits 
Security Administration, 200 Constitution Avenue NW, N-5718, 
Washington, DC 20210, or [email protected].

SUPPLEMENTARY INFORMATION: This notice requests public comment on the 
Department's revision of a currently approved collection of information 
regarding a customer survey that solicits inquirers' feedback on the 
applicability and utility of EBSA's Participant Assistance Program. A 
summary of the ICR and the current burden estimates follows:
    Agency: Employee Benefits Security Administration (EBSA), 
Department of Labor.
    Title: EBSA Participant Assistance Program Customer Survey.
    OMB Number: 1210-0161.
    Respondents: (Annual) 11,200.
    Number of Annual Responses: 11,200.
    Total Annual Burden Hours: 1,867 hours.
    Total Annual Costs: $0.
    Description: The demographic questions in the EBSA Participant 
Assistance Program Customer Survey are being updated in response to 
Executive Order 13985--Advancing Racial Equity and Support for 
Underserved Communities Through the Federal Government.\1\ The new 
demographic survey information will be used to provide additional 
training to EBSA benefits advisors in order to better

[[Page 38501]]

serve the underserved populations that the Department assists.
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    \1\ Presidential Documents, 86 FR 7009 (Jan. 25, 2021).
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    The Participant Assistance Program Customer Survey collects 
customer satisfaction data for a sample of private citizens who call 
into the participant assistance program to ask about their private 
sector employer provided benefits such as pensions, retirement savings, 
and health benefits. Three types of callers are queried: (1) Those who 
need benefit claim assistance; (2) those who have a valid benefit 
claim; and (3) those who have an invalid benefit claim. The results of 
the survey are analyzed to provide actionable data that could be used 
to improve program performance. Examples of improved performance that 
may result from that study include, but are not limited to:

 Being more attuned to inquirers' needs--Benefits Advisors 
should be more adept at identifying issues that lead to benefits 
recoveries and enforcement leads
 Survey data will enable National and Regional management to 
identify potential training needs
 Satisfaction scores will guide EBSA leadership to determine 
which Regions need assistance improving customer service
 Scores on individual BAs will reveal high performers and allow 
the agency to use those BAs' techniques as best practices for program-
wide improvement.

    The study will include survey data from regional offices in 
Atlanta, Boston, Chicago, Cincinnati, Dallas, Kansas City, Los Angeles, 
New York, Philadelphia and San Francisco and District offices in Miami, 
Seattle and Washington.

Focus of Comments

    The Department is particularly interested in comments that:
     Evaluate whether the collections of information are 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
collections of information, including the validity of the methodology 
and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., by 
permitting electronic submissions of responses.
     Evaluate the effectiveness of the additional demographic 
questions.
    Comments submitted in response to this notice will be summarized 
and/or included in the ICR for OMB approval of the information 
collection; they will also become a matter of public record.

    Signed at Washington, DC, this 14th day of July, 2021.
Ali Khawar,
Acting Assistant Secretary, Employee Benefits Security Administration, 
U.S. Department of Labor.
[FR Doc. 2021-15457 Filed 7-20-21; 8:45 am]
BILLING CODE 4510-29-P