Revision of a Currently Approved Information Collection Request Submitted for Public Comment; EBSA Participant Assistance Program Customer Survey, 38500-38501 [2021-15457]
Download as PDF
<![CDATA[
38500
Federal Register / Vol. 86, No. 137 / Wednesday, July 21, 2021 / Notices
SYSTEM PERFORMANCE MEASURES REPORT
Number of
respondents
Information collection
Group 1: CoCs with Automated Software
Report ...................................................
Group 2: CoCs with Manual Software
Report ...................................................
Total ..................................................
Frequency of
response
Burden hour
per response
Annual burden
hours
Hourly cost
per response
Annual cost
385
1
13
5,005
$39.89
$199,649.45
15
1
15
225
39.89
8,975.25
400
400
........................
5,230
........................
208,624.70
PERFORMANCE DATA CHECK-UP
Number of
respondents
Information collection
Burden hour
per response
Annual burden
hours
Hourly cost
per response
Annual cost
CoCs ........................................................
HMIS Lead Agency ..................................
Project Recipients ....................................
400
400
600
4
1
1
1
1
1
1,600
400
300
$35.52
35.52
35.52
$56,832.00
14,208.00
10,656.00
Total ..................................................
1,400
2,600
........................
2,300
........................
81,696.00
B. Solicitation of Public Comment
This notice is soliciting comments
from members of the public and affected
parties concerning the collection of
information described in Section A on
the following:
(1) Whether the proposed collection
of information is necessary for the
proper performance of the functions of
the agency, including whether the
information will have practical utility;
(2) The accuracy of the agency’s
estimate of the burden of the proposed
collection of information;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) Ways to minimize the burden of
the collection of information on those
who are to respond; including through
the use of appropriate automated
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of responses.
HUD encourages interested parties to
submit comment in response to these
questions.
C. Authority
jbell on DSKJLSW7X2PROD with NOTICES
Frequency of
response
Section 3507 of the Paperwork
Reduction Act of 1995, 44 U.S.C.
Chapter 35.
Principal Deputy Assistant Secretary
for Community Planning and
Development, James Arthur Jemison II,
having reviewed and approved this
document, is delegating the authority to
electronically sign this document to
submitter, Aaron Santa Anna, who is
the Federal Register Liaison for HUD,
VerDate Sep<11>2014
17:26 Jul 20, 2021
Jkt 253001
for purposes of publication in the
Federal Register.
Aaron Santa Anna,
Federal Register Liaison for the Department
of Housing and Urban Development.
[FR Doc. 2021–15461 Filed 7–20–21; 8:45 am]
BILLING CODE 4210–67–P
DEPARTMENT OF LABOR
Revision of a Currently Approved
Information Collection Request
Submitted for Public Comment; EBSA
Participant Assistance Program
Customer Survey
Employee Benefits Security
Administration, Department of Labor.
ACTION: Notice.
AGENCY:
The Department of Labor (the
Department), in accordance with the
Paperwork Reduction Act of 1995,
provides the general public and Federal
agencies with an opportunity to
comment on proposed and continuing
collections of information. This helps
the Department assess the impact of its
information collection requirements and
minimize the public’s reporting burden.
It also helps the public understand the
Department’s information collection
requirements and provide the requested
data in the desired format. The
Employee Benefits Security
Administration (EBSA) is soliciting
comments on the proposed information
collection request (ICR) described
below. A copy of the ICRs may be
obtained by contacting the office listed
in the ADDRESSES section of this notice.
PO 00000
Frm 00056
Fmt 4703
Sfmt 4703
This
notice requests public comment on the
Department’s revision of a currently
approved collection of information
regarding a customer survey that solicits
inquirers’ feedback on the applicability
and utility of EBSA’s Participant
Assistance Program. A summary of the
ICR and the current burden estimates
follows:
Agency: Employee Benefits Security
Administration (EBSA), Department of
Labor.
Title: EBSA Participant Assistance
Program Customer Survey.
OMB Number: 1210–0161.
Respondents: (Annual) 11,200.
Number of Annual Responses: 11,200.
Total Annual Burden Hours: 1,867
hours.
Total Annual Costs: $0.
Description: The demographic
questions in the EBSA Participant
Assistance Program Customer Survey
are being updated in response to
Executive Order 13985—Advancing
Racial Equity and Support for
Underserved Communities Through the
Federal Government.1 The new
demographic survey information will be
used to provide additional training to
EBSA benefits advisors in order to better
SUPPLEMENTARY INFORMATION:
Employee Benefits Security
Administration
SUMMARY:
Written comments must be
submitted to the office shown in the
ADDRESSES section on or before
September 20, 2021.
ADDRESSES: James Butikofer,
Department of Labor, Employee Benefits
Security Administration, 200
Constitution Avenue NW, N–5718,
Washington, DC 20210, or ebsa.opr@
dol.gov.
DATES:
1 Presidential Documents, 86 FR 7009 (Jan. 25,
2021).
E:\FR\FM\21JYN1.SGM
21JYN1
Federal Register / Vol. 86, No. 137 / Wednesday, July 21, 2021 / Notices
serve the underserved populations that
the Department assists.
The Participant Assistance Program
Customer Survey collects customer
satisfaction data for a sample of private
citizens who call into the participant
assistance program to ask about their
private sector employer provided
benefits such as pensions, retirement
savings, and health benefits. Three types
of callers are queried: (1) Those who
need benefit claim assistance; (2) those
who have a valid benefit claim; and (3)
those who have an invalid benefit claim.
The results of the survey are analyzed
to provide actionable data that could be
used to improve program performance.
Examples of improved performance that
may result from that study include, but
are not limited to:
• Being more attuned to inquirers’
needs—Benefits Advisors should be
more adept at identifying issues that
lead to benefits recoveries and
enforcement leads
• Survey data will enable National and
Regional management to identify
potential training needs
• Satisfaction scores will guide EBSA
leadership to determine which
Regions need assistance improving
customer service
• Scores on individual BAs will reveal
high performers and allow the agency
to use those BAs’ techniques as best
practices for program-wide
improvement.
The study will include survey data
from regional offices in Atlanta, Boston,
Chicago, Cincinnati, Dallas, Kansas City,
Los Angeles, New York, Philadelphia
and San Francisco and District offices in
Miami, Seattle and Washington.
jbell on DSKJLSW7X2PROD with NOTICES
Focus of Comments
The Department is particularly
interested in comments that:
• Evaluate whether the collections of
information are necessary for the proper
performance of the functions of the
agency, including whether the
information will have practical utility;
• Evaluate the accuracy of the
agency’s estimate of the collections of
information, including the validity of
the methodology and assumptions used;
• Enhance the quality, utility, and
clarity of the information to be
collected; and
• Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., by permitting electronic
submissions of responses.
VerDate Sep<11>2014
17:26 Jul 20, 2021
Jkt 253001
• Evaluate the effectiveness of the
additional demographic questions.
Comments submitted in response to
this notice will be summarized and/or
included in the ICR for OMB approval
of the information collection; they will
also become a matter of public record.
Signed at Washington, DC, this 14th day of
July, 2021.
Ali Khawar,
Acting Assistant Secretary, Employee Benefits
Security Administration, U.S. Department of
Labor.
[FR Doc. 2021–15457 Filed 7–20–21; 8:45 am]
BILLING CODE 4510–29–P
DEPARTMENT OF LABOR
Employee Benefits Security
Administration
207th Meeting of the Advisory Council
on Employee Welfare and Pension
Benefit Plans; Notice of
Teleconference Meeting
Pursuant to the authority contained in
Section 512 of the Employee Retirement
Income Security Act of 1974 (ERISA), 29
U.S.C. 1142, the 207th open meeting of
the Advisory Council on Employee
Welfare and Pension Benefit Plans (also
known as the ERISA Advisory Council)
will be held via a teleconference on
Thursday, August 26 and Friday,
August 27, 2021.
The two-day meeting will begin at
9:00 a.m. and end at approximately 5:30
p.m. (ET) each day with a one-hour
break for lunch. The purpose of the
open meeting is for Advisory Council
members to hear testimony from invited
witnesses and to receive an update from
the Employee Benefits Security
Administration (EBSA).
The Advisory Council will study the
following topics: (1) Gaps in Retirement
Savings Based on Race, Ethnicity and
Gender, and (2) Understanding
Brokerage Windows in Self-Directed
Retirement Plans. Descriptions of these
topics are available on the ERISA
Advisory Council’s web page at https://
www.dol.gov/agencies/ebsa/about-ebsa/
about-us/erisa-advisory-council.
The agenda and instructions for
public access to the teleconference
meeting will be available on the ERISA
Advisory Council’s web page at https://
www.dol.gov/agencies/ebsa/about-ebsa/
about-us/erisa-advisory-council
approximately one week prior to the
meeting.
Organizations or members of the
public wishing to submit a written
statement may do so on or before
Thursday, August 19, 2021, to Christine
Donahue, Executive Secretary, ERISA
PO 00000
Frm 00057
Fmt 4703
Sfmt 4703
38501
Advisory Council. Statements should be
transmitted electronically as an email
attachment in text or pdf format to
donahue.christine@dol.gov. Statements
transmitted electronically that are
included in the body of the email will
not be accepted. Relevant statements
received on or before Thursday, August
19, 2021, will be included in the record
of the meeting. No deletions,
modifications, or redactions will be
made to the statements received as they
are public records.
Individuals or representatives of
organizations wishing to address the
ERISA Advisory Council should
forward their requests to the Executive
Secretary on or before Thursday, August
19, 2021, via email to
donahue.christine@dol.gov or by
telephoning (202) 693–8641. Oral
presentations will be limited to ten
minutes, time permitting, but an
extended statement may be submitted
for the record.
Individuals who need special
accommodations should contact the
Executive Secretary on or before
Thursday, August 19, 2021, via email to
donahue.christine@dol.gov or by
telephoning (202) 693–8641.
For more information about the
meeting, contact the Executive Secretary
at the address or telephone number
above.
Signed at Washington, DC.
Ali Khawar,
Acting Assistant Secretary, Employee Benefits
Security Administration.
[FR Doc. 2021–15462 Filed 7–20–21; 8:45 am]
BILLING CODE 4510–29–P
DEPARTMENT OF LABOR
Agency Information Collection
Activities; Submission for OMB
Review; Comment Request; Shipyard
Employment Standards
Notice of availability; request
for comments.
ACTION:
The Department of Labor
(DOL) is submitting this Occupational
Safety and Health Administration
(OSHA)-sponsored information
collection request (ICR) to the Office of
Management and Budget (OMB) for
review and approval in accordance with
the Paperwork Reduction Act of 1995
(PRA). Public comments on the ICR are
invited.
DATES: The OMB will consider all
written comments that agency receives
on or before August 20, 2021.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
SUMMARY:
E:\FR\FM\21JYN1.SGM
21JYN1
]]>Agencies
[Federal Register Volume 86, Number 137 (Wednesday, July 21, 2021)]
[Notices]
[Pages 38500-38501]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-15457]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF LABOR
Employee Benefits Security Administration
Revision of a Currently Approved Information Collection Request
Submitted for Public Comment; EBSA Participant Assistance Program
Customer Survey
AGENCY: Employee Benefits Security Administration, Department of Labor.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The Department of Labor (the Department), in accordance with
the Paperwork Reduction Act of 1995, provides the general public and
Federal agencies with an opportunity to comment on proposed and
continuing collections of information. This helps the Department assess
the impact of its information collection requirements and minimize the
public's reporting burden. It also helps the public understand the
Department's information collection requirements and provide the
requested data in the desired format. The Employee Benefits Security
Administration (EBSA) is soliciting comments on the proposed
information collection request (ICR) described below. A copy of the
ICRs may be obtained by contacting the office listed in the ADDRESSES
section of this notice.
DATES: Written comments must be submitted to the office shown in the
ADDRESSES section on or before September 20, 2021.
ADDRESSES: James Butikofer, Department of Labor, Employee Benefits
Security Administration, 200 Constitution Avenue NW, N-5718,
Washington, DC 20210, or [email protected].
SUPPLEMENTARY INFORMATION: This notice requests public comment on the
Department's revision of a currently approved collection of information
regarding a customer survey that solicits inquirers' feedback on the
applicability and utility of EBSA's Participant Assistance Program. A
summary of the ICR and the current burden estimates follows:
Agency: Employee Benefits Security Administration (EBSA),
Department of Labor.
Title: EBSA Participant Assistance Program Customer Survey.
OMB Number: 1210-0161.
Respondents: (Annual) 11,200.
Number of Annual Responses: 11,200.
Total Annual Burden Hours: 1,867 hours.
Total Annual Costs: $0.
Description: The demographic questions in the EBSA Participant
Assistance Program Customer Survey are being updated in response to
Executive Order 13985--Advancing Racial Equity and Support for
Underserved Communities Through the Federal Government.\1\ The new
demographic survey information will be used to provide additional
training to EBSA benefits advisors in order to better
[[Page 38501]]
serve the underserved populations that the Department assists.
---------------------------------------------------------------------------
\1\ Presidential Documents, 86 FR 7009 (Jan. 25, 2021).
---------------------------------------------------------------------------
The Participant Assistance Program Customer Survey collects
customer satisfaction data for a sample of private citizens who call
into the participant assistance program to ask about their private
sector employer provided benefits such as pensions, retirement savings,
and health benefits. Three types of callers are queried: (1) Those who
need benefit claim assistance; (2) those who have a valid benefit
claim; and (3) those who have an invalid benefit claim. The results of
the survey are analyzed to provide actionable data that could be used
to improve program performance. Examples of improved performance that
may result from that study include, but are not limited to:
Being more attuned to inquirers' needs--Benefits Advisors
should be more adept at identifying issues that lead to benefits
recoveries and enforcement leads
Survey data will enable National and Regional management to
identify potential training needs
Satisfaction scores will guide EBSA leadership to determine
which Regions need assistance improving customer service
Scores on individual BAs will reveal high performers and allow
the agency to use those BAs' techniques as best practices for program-
wide improvement.
The study will include survey data from regional offices in
Atlanta, Boston, Chicago, Cincinnati, Dallas, Kansas City, Los Angeles,
New York, Philadelphia and San Francisco and District offices in Miami,
Seattle and Washington.
Focus of Comments
The Department is particularly interested in comments that:
Evaluate whether the collections of information are
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
Evaluate the accuracy of the agency's estimate of the
collections of information, including the validity of the methodology
and assumptions used;
Enhance the quality, utility, and clarity of the
information to be collected; and
Minimize the burden of the collection of information on
those who are to respond, including through the use of appropriate
automated, electronic, mechanical, or other technological collection
techniques or other forms of information technology, e.g., by
permitting electronic submissions of responses.
Evaluate the effectiveness of the additional demographic
questions.
Comments submitted in response to this notice will be summarized
and/or included in the ICR for OMB approval of the information
collection; they will also become a matter of public record.
Signed at Washington, DC, this 14th day of July, 2021.
Ali Khawar,
Acting Assistant Secretary, Employee Benefits Security Administration,
U.S. Department of Labor.
[FR Doc. 2021-15457 Filed 7-20-21; 8:45 am]
BILLING CODE 4510-29-P
