Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; Generic Request for Customer Service-Related Data Collections, 5139-5140 [2021-01069]

Agencies

• DEPARTMENT OF COMMERCE
• National Institute of Standards and Technology

[Federal Register Volume 86, Number 11 (Tuesday, January 19, 2021)]
[Notices]
[Pages 5139-5140]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-01069]


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DEPARTMENT OF COMMERCE

National Institute of Standards and Technology


Agency Information Collection Activities; Submission to the 
Office of Management and Budget (OMB) for Review and Approval; Comment 
Request; Generic Request for Customer Service-Related Data Collections

AGENCY: National Institute of Standards and Technology (NIST), 
Commerce.

ACTION: Notice of information collection, request for comment.

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SUMMARY: The Department of Commerce, in accordance with the Paperwork 
Reduction Act of 1995 (PRA), invites the general public and other 
Federal agencies to comment on proposed, and continuing information 
collections, which helps us assess the impact of our information 
collection requirements and minimize the public's reporting burden. The 
purpose of this notice is to allow for 60 days of public comment 
preceding submission of the collection to OMB.

DATES: To ensure consideration, comments regarding this proposed 
information collection must be received on or before March 22, 2021.

ADDRESSES: Interested persons are invited to submit written comments by 
mail to Maureen O'Reilly, Management Analyst, NIST at 
[email protected]. Please reference OMB Control Number 0693-0031 in 
the subject line of your comments. Do not submit Confidential Business 
Information or otherwise sensitive or protected information.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
specific questions related to collection activities should be directed 
to Maureen O'Reilly, Management Analyst, NIST, via email 
[email protected] or at 301-975-3189.

SUPPLEMENTARY INFORMATION:

[[Page 5140]]

I. Abstract

    In accordance with Executive Order 12862, the National Institute of 
Standards and Technology (NIST), a non-regulatory agency of the 
Department of Commerce, proposes to conduct a number of individual 
information collections that are both quantitative and qualitative. The 
information collections will be designed to determine the type and 
quality of the products, services, and information our key customers 
want and expect, as well as their satisfaction with and awareness of 
existing products, services, and information. In addition, NIST 
proposes other customer service satisfaction data collections that 
include, but may not be limited to focus groups, reply cards that 
accompany product distributions, and Web-based surveys and dialog boxes 
that offer customers the opportunity to express their level of 
satisfaction with NIST products, services, and information and for 
ongoing dialogue with NIST. NIST will limit its inquiries to data 
collections that solicit voluntary options and will not collect 
information that is required or regulated. No assurances of 
confidentiality will be given. However, it will be completely optional 
for survey participants to provide their name or affiliation 
information if they wish to provide comments for which they elect to 
receive a response.

II. Method of Collection

    NIST will collect this information by electronic means, as well as 
by mail, fax, telephone, and person-to-person interactions.

III. Data

    OMB Control Number: 0693-0031.
    Form Number(s): None.
    Type of Review: Regular Submission, extension of a current 
information collection.
    Affected Public: Business or other for-profit organizations, 
individuals, not-for-profit institution.
    Estimated Number of Respondents: 120,000.
    Estimated Time per Response: Less than 2 minutes for a response 
card, 2 hours for focus group participation. The average estimated 
response time for the completion of a collection instrument is expected 
to be less than 30 minutes per response(s).
    Estimated Total Annual Burden Hours: 15,000.
    Estimated Total Annual Cost to Public: None.
    Respondent's Obligation: Voluntary.
    Legal Authority:

IV. Request for Comments

    We are soliciting public comments to permit the Department/Bureau 
to: (a) Evaluate whether the proposed information collection is 
necessary for the proper functions of the Department, including whether 
the information will have practical utility; (b) Evaluate the accuracy 
of our estimate of the time and cost burden for this proposed 
collection, including the validity of the methodology and assumptions 
used; (c) Evaluate ways to enhance the quality, utility, and clarity of 
the information to be collected; and (d) Minimize the reporting burden 
on those who are to respond, including the use of automated collection 
techniques or other forms of information technology.
    Comments that you submit in response to this notice are a matter of 
public record. We will include or summarize each comment in our request 
to OMB to approve this ICR. Before including your address, phone 
number, email address, or other personal identifying information in 
your comment, you should be aware that your entire comment--including 
your personal identifying information--may be made publicly available 
at any time. While you may ask us in your comment to withhold your 
personal identifying information from public review, we cannot 
guarantee that we will be able to do so.

Sheleen Dumas,
Department PRA Clearance Officer, Office of the Chief Information 
Officer, Commerce Department.
[FR Doc. 2021-01069 Filed 1-15-21; 8:45 am]
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