Proposed Information Collection Request Submitted for Public Comment; EBSA Participant Assistance Program Customer Survey, 5241 [2020-01503]
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Federal Register / Vol. 85, No. 19 / Wednesday, January 29, 2020 / Notices
DEPARTMENT OF LABOR
Employee Benefits Security
Administration
Proposed Information Collection
Request Submitted for Public
Comment; EBSA Participant
Assistance Program Customer Survey
Employee Benefits Security
Administration, Department of Labor.
ACTION: Notice.
AGENCY:
The Department of Labor (the
Department), in accordance with the
Paperwork Reduction Act of 1995 (PRA
95), provides the general public and
Federal agencies with an opportunity to
comment on proposed and continuing
collections of information. This helps
the Department assess the impact of its
information collection requirements and
minimize the public’s reporting burden.
It also helps the public understand the
Department’s information collection
requirements and provide the requested
data in the desired format. The
Employee Benefits Security
Administration (EBSA) is soliciting
comments on the proposed information
collection request (ICR) described
below. A copy of the ICRs may be
obtained by contacting the office listed
in the ADDRESSES section of this notice.
ICRs also are available at reginfo.gov
(https://www.reginfo.gov/public/do/
PRAMain).
DATES: Written comments must be
submitted to the office shown in the
ADDRESSES section on or before March
30, 2020.
ADDRESSES: Joseph Piacentini,
Department of Labor, Employee Benefits
Security Administration, 200
Constitution Avenue NW, N–5718,
Washington, DC 20210, ebsa.opr@
dol.gov, (202) 693–8410, Fax (202) 219–
4745 (these are not toll-free numbers).
SUPPLEMENTARY INFORMATION: This
notice requests public comment on the
Department’s proposed collection of
information regarding a customer survey
that will solicit inquirers’ feedback on
the applicability and utility of EBSA’s
Participant Assistance Program. A
summary of the ICR and the current
burden estimates follows:
Agency: Employee Benefits Security
Administration, Department of Labor.
Title: EBSA Participant Assistance
Program Customer Survey.
OMB Number: 1210–NEW.
Respondents: (Annual) 11,200.
Number of Annual Responses: 11,200.
Total Annual Burden Hours: 1,493
hours.
Total Annualized Capital/Startup
Costs: $0. Total Annual Costs: $0.
lotter on DSKBCFDHB2PROD with NOTICES
SUMMARY:
VerDate Sep<11>2014
17:27 Jan 28, 2020
Jkt 250001
Description: This survey will collect
customer satisfaction data for a sample
of private citizens who call into the
participant assistance program to ask
about their private sector employer
provided benefits such as pensions,
retirement savings, and health benefits.
Three types of callers will be queried:
(1) Those who need benefit claim
assistance (2) Those who have a valid
benefit claim and (3) Those who have an
invalid benefit claim. The results of the
survey will be analyzed to provide
actionable data that could be used to
improve program performance.
Examples of improved performance
include, but are not limited to:
• Being more attuned to inquirers’
needs—Benefits Advisors should be
more adept at identifying issues that
lead to benefits recoveries and
enforcement leads
• Survey data will enable National and
Regional management to identify
potential training needs
• Satisfaction scores will guide EBSA
leadership to determine which
Regions need assistance improving
customer service
• Scores on individual BAs will reveal
high performers and allow the agency
to use those BAs’ techniques as best
practices for program-wide
improvement.
The study will include data from
regional offices in Atlanta, Boston,
Chicago, Cincinnati, Dallas, Kansas City,
Los Angeles, New York, Philadelphia
and San Francisco and District offices in
Miami, Seattle and Washington.
Focus of Comments
The Department is particularly
interested in comments that:
• Evaluate whether the collections of
information are necessary for the proper
performance of the functions of the
agency, including whether the
information will have practical utility;
• Evaluate the accuracy of the
agency’s estimate of the collections of
information, including the validity of
the methodology and assumptions used;
• Enhance the quality, utility, and
clarity of the information to be
collected; and
• Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., by permitting electronic
submissions of responses.
Comments submitted in response to
this notice will be summarized and/or
included in the ICRs for OMB approval
PO 00000
Frm 00052
Fmt 4703
Sfmt 4703
5241
of the information collection; they will
also become a matter of public record.
Dated: January 23, 2020.
Joseph S. Piacentini,
Director, Office of Policy and Research,
Employee Benefits Security Administration.
[FR Doc. 2020–01503 Filed 1–28–20; 8:45 am]
BILLING CODE P
DEPARTMENT OF LABOR
Employment and Training
Administration
Post-Initial Determinations Regarding
Eligibility To Apply for Trade
Adjustment Assistance
In accordance with Sections 223 and
284 (19 U.S.C. 2273 and 2395) of the
Trade Act of 1974 (19 U.S.C. 2271, et
seq.) (‘‘Act’’), as amended, the
Department of Labor herein presents
Notice of Affirmative Determinations
Regarding Application for
Reconsideration, summaries of Negative
Determinations Regarding Applications
for Reconsideration, summaries of
Revised Certifications of Eligibility,
summaries of Revised Determinations
(after Affirmative Determination
Regarding Application for
Reconsideration), summaries of
Negative Determinations (after
Affirmative Determination Regarding
Application for Reconsideration),
summaries of Revised Determinations
(on remand from the Court of
International Trade), and summaries of
Negative Determinations (on remand
from the Court of International Trade)
regarding eligibility to apply for trade
adjustment assistance under Chapter 2
of the Act (‘‘TAA’’) for workers by (TA–
W) number issued during the period of
12/01/2019 through 12/31/2019. Postinitial determinations are issued after a
petition has been certified or denied. A
post-initial determination may revise a
certification, or modify or affirm a
negative determination.
Affirmative/Negative Determinations
Regarding Applications for
Reconsideration
The certifying officer may grant an
application for reconsideration under
the following circumstances: (1) If it
appears on the basis of facts not
previously considered that the
determination complained of was
erroneous; (2) If it appears that the
determination complained of was based
on a mistake in the determination of
facts previously considered; or (3) If, in
the opinion of the certifying officer, a
misinterpretation of facts or of the law
E:\FR\FM\29JAN1.SGM
29JAN1
]]>Agencies
[Federal Register Volume 85, Number 19 (Wednesday, January 29, 2020)]
[Notices]
[Page 5241]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-01503]
[[Page 5241]]
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DEPARTMENT OF LABOR
Employee Benefits Security Administration
Proposed Information Collection Request Submitted for Public
Comment; EBSA Participant Assistance Program Customer Survey
AGENCY: Employee Benefits Security Administration, Department of Labor.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The Department of Labor (the Department), in accordance with
the Paperwork Reduction Act of 1995 (PRA 95), provides the general
public and Federal agencies with an opportunity to comment on proposed
and continuing collections of information. This helps the Department
assess the impact of its information collection requirements and
minimize the public's reporting burden. It also helps the public
understand the Department's information collection requirements and
provide the requested data in the desired format. The Employee Benefits
Security Administration (EBSA) is soliciting comments on the proposed
information collection request (ICR) described below. A copy of the
ICRs may be obtained by contacting the office listed in the ADDRESSES
section of this notice. ICRs also are available at reginfo.gov (https://www.reginfo.gov/public/do/PRAMain).
DATES: Written comments must be submitted to the office shown in the
ADDRESSES section on or before March 30, 2020.
ADDRESSES: Joseph Piacentini, Department of Labor, Employee Benefits
Security Administration, 200 Constitution Avenue NW, N-5718,
Washington, DC 20210, [email protected], (202) 693-8410, Fax (202) 219-
4745 (these are not toll-free numbers).
SUPPLEMENTARY INFORMATION: This notice requests public comment on the
Department's proposed collection of information regarding a customer
survey that will solicit inquirers' feedback on the applicability and
utility of EBSA's Participant Assistance Program. A summary of the ICR
and the current burden estimates follows:
Agency: Employee Benefits Security Administration, Department of
Labor.
Title: EBSA Participant Assistance Program Customer Survey.
OMB Number: 1210-NEW.
Respondents: (Annual) 11,200.
Number of Annual Responses: 11,200.
Total Annual Burden Hours: 1,493 hours.
Total Annualized Capital/Startup Costs: $0. Total Annual Costs: $0.
Description: This survey will collect customer satisfaction data
for a sample of private citizens who call into the participant
assistance program to ask about their private sector employer provided
benefits such as pensions, retirement savings, and health benefits.
Three types of callers will be queried: (1) Those who need benefit
claim assistance (2) Those who have a valid benefit claim and (3) Those
who have an invalid benefit claim. The results of the survey will be
analyzed to provide actionable data that could be used to improve
program performance. Examples of improved performance include, but are
not limited to:
Being more attuned to inquirers' needs--Benefits Advisors
should be more adept at identifying issues that lead to benefits
recoveries and enforcement leads
Survey data will enable National and Regional management to
identify potential training needs
Satisfaction scores will guide EBSA leadership to determine
which Regions need assistance improving customer service
Scores on individual BAs will reveal high performers and allow
the agency to use those BAs' techniques as best practices for program-
wide improvement.
The study will include data from regional offices in Atlanta,
Boston, Chicago, Cincinnati, Dallas, Kansas City, Los Angeles, New
York, Philadelphia and San Francisco and District offices in Miami,
Seattle and Washington.
Focus of Comments
The Department is particularly interested in comments that:
Evaluate whether the collections of information are
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
Evaluate the accuracy of the agency's estimate of the
collections of information, including the validity of the methodology
and assumptions used;
Enhance the quality, utility, and clarity of the
information to be collected; and
Minimize the burden of the collection of information on
those who are to respond, including through the use of appropriate
automated, electronic, mechanical, or other technological collection
techniques or other forms of information technology, e.g., by
permitting electronic submissions of responses.
Comments submitted in response to this notice will be summarized
and/or included in the ICRs for OMB approval of the information
collection; they will also become a matter of public record.
Dated: January 23, 2020.
Joseph S. Piacentini,
Director, Office of Policy and Research, Employee Benefits Security
Administration.
[FR Doc. 2020-01503 Filed 1-28-20; 8:45 am]
BILLING CODE P
