Proposed Information Collection; Comment Request; Surveys for User Satisfaction, Impact and Needs, 8651 [2018-04036]

Agencies

• DEPARTMENT OF COMMERCE
• International Trade Administration

[Federal Register Volume 83, Number 40 (Wednesday, February 28, 2018)]
[Notices]
[Page 8651]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-04036]


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DEPARTMENT OF COMMERCE

International Trade Administration


Proposed Information Collection; Comment Request; Surveys for 
User Satisfaction, Impact and Needs

AGENCY: International Trade Administration, Commerce.

ACTION: Notice.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted on or before April 30, 2018.

ADDRESSES: Direct all written comments to Jennifer Jessup, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 6616, 14th 
and Constitution Avenue NW, Washington, DC 20230 (or via the internet 
at [email protected]).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions should 
be directed to Joe Carter--Office of Strategic Planning, 1999 
Broadway--Suite 2205, Denver, CO 80220, (303) 844-5656, 
[email protected].

SUPPLEMENTARY INFORMATION:

I. Abstract

    The International Trade Administration provides a multitude of 
international trade related programs to help U.S. businesses. These 
programs include information products, services, and trade events. To 
accomplish its mission effectively, ITA needs ongoing feedback on its 
programs. This information collection item allows ITA to solicit 
clients' opinions about the use of ITA products, services, and trade 
events. To promote optimal use and provide focused and effective 
improvements to ITA programs, we are requesting approval for this 
clearance package; including: Use of Comment Cards (i.e., 
transactional-based surveys) to collect feedback immediately after ITA 
assistance is provided to clients; use of annual surveys (i.e., 
relationship-based surveys) to gauge overall satisfaction, impact and 
needs for clients with ITA assistance provided over a period time; use 
of multiple data collection methods (i.e., web-enabled surveys sent via 
email, telephone interviews, automated telephone surveys, and in-person 
surveys via mobile devices/laptops/tablets at trade events/shows) to 
enable clients to conveniently respond to requests for feedback; and a 
forecast of burden hours. Without this information, ITA is unable to 
systematically determine the actual and relative levels of performance 
for its programs and products/services and to provide clear, actionable 
insights for managerial intervention. This information will be used for 
program evaluation and improvement, strategic planning, allocation of 
resources and stakeholder reporting.

II. Method of Collection

    The International Trade Administration is seeking approval for the 
following data collection methods to provide flexibility in conducting 
customer satisfaction surveys and to reduce the burden on respondents: 
(1) An email message delivering a hot link to a web enabled survey with 
an email reminder sent if the client does not respond to the survey 
within two weeks; (2) a telephone survey/interview; and (3) a web-
enabled survey conducted in-person at trade shows/events via a laptop, 
tablet or mobile phone so participants can immediately respond without 
having to provide their email address.

III. Data

    OMB Control Number: 0625-0275.
    Form Number(s): ITA-XXXX.
    Type of Review: Regular.
    Affected Public: Business or other for-profit organizations; Not-
for-profit institutions; State, Local, or Tribal government; and 
Federal government.
    Estimated Number of Respondents: 50,000.
    Estimated Time per Response: 5-30 minutes.
    Estimated Total Annual Burden Hours: 25,000 hours.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

Sheleen Dumas,
Departmental Lead PRA Officer, Office of the Chief Information Officer.
[FR Doc. 2018-04036 Filed 2-27-18; 8:45 am]
 BILLING CODE 3510-FP-P