Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 42839-42841 [2017-19330]

Download as PDF pmangrum on DSK3GDR082PROD with NOTICES1 Federal Register / Vol. 82, No. 175 / Tuesday, September 12, 2017 / Notices generally not required to respond to an information collection, unless it is approved by the OMB under the PRA and displays a currently valid OMB Control Number. In addition, notwithstanding any other provisions of law, no person shall generally be subject to penalty for failing to comply with a collection of information that does not display a valid Control Number. See 5 CFR 1320.5(a) and 1320.6. The DOL obtains OMB approval for this information collection under Control Number 1219–0049. OMB authorization for an ICR cannot be for more than three (3) years without renewal, and the current approval for this collection is scheduled to expire on September 30, 2017. The DOL seeks to extend PRA authorization for this information collection for three (3) more years, without any change to existing requirements. The DOL notes that existing information collection requirements submitted to the OMB receive a month-to-month extension while they undergo review. For additional substantive information about this ICR, see the related notice published in the Federal Register on April 12, 2017 (82 FR 17695). Interested parties are encouraged to send comments to the OMB, Office of Information and Regulatory Affairs at the address shown in the ADDRESSES section within thirty (30) days of publication of this notice in the Federal Register. In order to help ensure appropriate consideration, comments should mention OMB Control Number 1219–0049. The OMB is particularly interested in comments that: • Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; • Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; • Enhance the quality, utility, and clarity of the information to be collected; and • Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. Agency: DOL–MSHA. Title of Collection: Hoist Operators’ Physical Fitness. OMB Control Number: 1219–0049. VerDate Sep<11>2014 15:19 Sep 11, 2017 Jkt 241001 Affected Public: Private Sector— businesses or other for-profits. Total Estimated Number of Respondents: 115. Total Estimated Number of Responses: 575. Total Estimated Annual Time Burden: 19 hours. Total Estimated Annual Other Costs Burden: $182,275. Authority: 44 U.S.C. 3507(a)(1)(D). Dated: September 6, 2017. Michel Smyth, Departmental Clearance Officer. BILLING CODE 4510–43–P NATIONAL AERONAUTICS AND SPACE ADMINISTRATION [Notice: (17–061)] Earth Science Advisory Committee; Meeting National Aeronautics and Space Administration. ACTION: Notice of meeting. AGENCY: In accordance with the Federal Advisory Committee Act, as amended, the National Aeronautics and Space Administration (NASA) announces a meeting of the Earth Science Advisory Committee (ESAC). The meeting will be held for the purpose of soliciting, from the scientific community and other persons, scientific and technical information relevant to program planning. DATES: Monday, October 2, 2017, 1:30 p.m.–3:30 p.m., Eastern Daylight Time. ADDRESSES: This meeting will be open to the public telephonically. You must use a touch-tone phone to participate in this meeting. Any interested person may dial the USA toll free number 1–800– 369–3189, passcode 9725782, followed by the # sign, to participate in this meeting by telephone. FOR FURTHER INFORMATION CONTACT: KarShelia Henderson, Science Mission Directorate, NASA Headquarters, Washington, DC 20546, (202) 358–2355, fax (202) 358–2779, or khenderson@ nasa.gov. The agenda for the meeting includes the following topic: —Earth Science Division Senior Review—Report by the ESAC Senior Review Subcommittee It is imperative that the meeting be held on this date to accommodate the PO 00000 Frm 00059 Fmt 4703 Sfmt 4703 scheduling priorities of the key participants. Patricia D. Rausch, Advisory Committee Management Officer, National Aeronautics and Space Administration. [FR Doc. 2017–19307 Filed 9–11–17; 8:45 am] BILLING CODE 7510–13–P NATIONAL ARCHIVES AND RECORDS ADMINISTRATION [NARA–2017–062] [FR Doc. 2017–19238 Filed 9–11–17; 8:45 am] SUMMARY: 42839 Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery National Archives and Records Administration (NARA). ACTION: Notice of a request for comments regarding a new information collection. AGENCY: As part of the Federal Government-wide ongoing effort to streamline how agencies request feedback from the public on services (also called ‘‘service delivery’’), we are proposing to renew a generic information collection request (generic ICR) entitled Generic Clearance for Collecting Qualitative Feedback on Agency Services (previously entitled Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery). This notice announces that we have submitted this generic ICR plan to OMB for renewed approval under the Paperwork Reduction Act and solicits comments on specific aspects of the collection plan. DATES: OMB must receive written comments at the address below on or before October 12, 2017. ADDRESSES: Send comments to Mr. Nicholas A. Fraser, desk officer for NARA, by mail to Office of Management and Budget; New Executive Office Building; Washington, DC 20503; by fax to 202–395–5167; or by email to Nicholas_A._Fraser@omb.eop.gov. FOR FURTHER INFORMATION CONTACT: To request additional information, please contact Tamee Fechhelm by telephone at 301–837–1694 or by fax at 301–837– 0319. SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 1995 (Public Law 104–13), we invite comments on: (a) Whether collecting this information is necessary for proper performance of the agency’s functions, including whether the information will have practical utility; (b) the accuracy of SUMMARY: E:\FR\FM\12SEN1.SGM 12SEN1 42840 Federal Register / Vol. 82, No. 175 / Tuesday, September 12, 2017 / Notices our estimate of the information collection’s burden on respondents; (c) ways to enhance the quality, utility, and clarity of the information we propose to collect; (d) ways to minimize the burden on respondents of collecting the information, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Burden means the total time, effort, or financial resources people need to provide the information, including time to review instructions, process and maintain the information, search data sources, and respond. pmangrum on DSK3GDR082PROD with NOTICES1 Explanation of Generic ICRs A generic ICR is a request for OMB to approve a plan for conducting more than one information collection using very similar methods when (1) we can evaluate the need for and the overall practical utility of the data in advance, as part of the review of the proposed plan, but (2) we cannot determine the details of the specific individual collections until a later time. Most generic clearances cover collections that are voluntary, low-burden (based on a consideration of total burden, total respondents, or burden per respondent), and uncontroversial. This notice, for example, describes a general plan to gather views from the public through a series of customer satisfaction surveys in which we ask the public about certain agency activities or services and how well we are providing them. As part of this plan, we construct, distribute, and analyze the surveys in a similar manner, but customize each survey for the type of service it is measuring. Because we seek public comment on the plan, we do not need to seek public comment on each specific information collection that falls within the plan when we later develop the individual information collection. This saves the Government time and burden, and it streamlines our ability to gather performance feedback. However, we still submit each specific information collection (e.g., each survey) to OMB for review, in accordance with the terms of clearance set upon approval of the plan. OMB assesses the individual surveys for PRA requirements, ensures that they fit within the scope of this generic ICR plan, and includes the specific surveys in the PRA public docket prior to our use of them. VerDate Sep<11>2014 15:19 Sep 11, 2017 Jkt 241001 Specifics on This Information Collection Title: Generic Clearance for Collecting Qualitative Feedback on Agency Services. Description: This generic information collection request allows us to gather qualitative customer and stakeholder feedback in an efficient, timely manner as part of our commitment to improve service delivery. By qualitative feedback, we mean information that provides useful insights into customers’ or stakeholders’ perceptions and opinions, but not statistical surveys that yield quantitative results that we could generalize to the population. Qualitative feedback provides insights into perceptions, experiences, and expectations, provides an early warning of issues with service, or focuses attention on areas where communication, training, or operational changes might improve delivery of products or services. We will not use this qualitative generic clearance for quantitative information collections designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Purpose: Collecting this information allows us to receive ongoing, collaborative, and actionable communications from our customers and stakeholders. We use customer feedback to plan efforts to improve or maintain the quality of service we offer to the public. If we do not collect this information, vital feedback from customers and stakeholders on our services will be unavailable. The feedback we collect about our services include assessments of timeliness, appropriateness, accuracy of information, plain language, courtesy, efficiency, and issue resolution. Conditions: We will submit a specific information collection for approval under this generic clearance only if it meets the following conditions: • The collection is voluntary; • The collection is low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and is low-cost for both the respondents and the Federal Government; • The collection is non-controversial and does not raise issues of concern to other Federal agencies; • It is targeted to solicit opinions from respondents who have experience with the program or may have experience with the program in the near future; PO 00000 Frm 00060 Fmt 4703 Sfmt 4703 • Personally identifiable information (PII) is collected only to the extent necessary and is not retained; • Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency; • Information gathered will not be used for the purpose of substantially informing influential policy decisions; and • Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study. As a general matter, information collections under this generic collection request will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. Current actions: We currently have 18 surveys that have been approved by OMB under this generic ICR that are ongoing and will continue through the renewal period. Some of these surveys include the OGIS Customer Service Assessment, NPRC Survey of Customer Satisfaction, Training and Event Evaluation, Public Vaults Exhibition Survey, Boeing Learning Center Visit Drivers, History Hub Survey, Agency Assistance Project Feedback Survey, National Archives and Records Administration Customer Survey, and the National Outreach Program Initiative (NOPI) Master Survey. Type of review: Regular. Potential affected public: Anyone who uses NARA’s services, programs, or facilities, including requesting personnel records, requesting historical, genealogical, or other archival records, using research rooms, requesting research or asking research questions, ordering and receiving reproductions, using FOIA dispute resolution services, using records management services, working with records management schedules, renting facilities, attending exhibitions, events, or open houses, using learning centers or educational materials, attending training, etc. This can include individuals and households, businesses and organizations, or state, local, or Tribal governments. Estimated number of respondents: We currently have approximately 25,000 respondents annually to our 18 surveys. We are completely restructuring one of the surveys, the NPRC Survey of Customer Satisfaction, and migrating it E:\FR\FM\12SEN1.SGM 12SEN1 Federal Register / Vol. 82, No. 175 / Tuesday, September 12, 2017 / Notices from paper to online form. We anticipate that this will substantially increase the number of potential respondents to that survey from about 10,000 to 100,000 potential respondents. In addition, we expect to add and remove some additional surveys during the next three years, which might also result in a net decrease or increase in potential respondents. Therefore, we are projecting that between 120,000 and 150,000 respondents annually. Projected average estimates for the next three years: Average expected annual number of surveys: 12. Average projected number of respondents per survey: 12,994. Annual responses per respondent: 1. Frequency of response: Once per request. Average minutes per response: 10–30 minutes, depending on the survey. Burden hours: 20,000–25,000. Swarnali Haldar, Executive for Information Services/CIO. [FR Doc. 2017–19330 Filed 9–11–17; 8:45 am] BILLING CODE 7515–01–P NATIONAL ARCHIVES AND RECORDS ADMINISTRATION [NARA–2017–061] Records Schedules; Availability and Request for Comments National Archives and Records Administration (NARA). ACTION: Notice of availability of proposed records schedules; request for comments. AGENCY: The National Archives and Records Administration (NARA) publishes notice at least once monthly of certain Federal agency requests for records disposition authority (records schedules). Once approved by NARA, records schedules provide mandatory instructions on what happens to records when agencies no longer need them for current Government business. The records schedules authorize agencies to preserve records of continuing value in the National Archives of the United States and to destroy, after a specified period, records lacking administrative, legal, research, or other value. NARA publishes notice in the Federal Register for records schedules in which agencies propose to destroy records they no longer need to conduct agency business. NARA invites public comments on such records schedules. DATES: NARA must receive requests for copies in writing by October 12, 2017. Once NARA finishes appraising the pmangrum on DSK3GDR082PROD with NOTICES1 SUMMARY: VerDate Sep<11>2014 15:19 Sep 11, 2017 Jkt 241001 records, we will send you a copy of the schedule you requested. We usually prepare appraisal memoranda that contain additional information concerning the records covered by a proposed schedule. You may also request these. If you do, we will also provide them once we have completed the appraisal. You have 30 days after we send to you these requested documents in which to submit comments. ADDRESSES: You may request a copy of any records schedule identified in this notice by contacting Records Appraisal and Agency Assistance (ACRA) using one of the following means: Mail: NARA (ACRA), 8601 Adelphi Road, College Park, MD 20740–6001. Email: request.schedule@nara.gov. Fax: 301–837–3698. You must cite the control number, which appears in parentheses after the name of the agency that submitted the schedule, and a mailing address. If you would like an appraisal report, please include that in your request. FOR FURTHER INFORMATION CONTACT: Margaret Hawkins, Director, by mail at Records Appraisal and Agency Assistance (ACRA), National Archives and Records Administration, 8601 Adelphi Road, College Park, MD 20740– 6001, by phone at 301–837–1799, or by email at request.schedule@nara.gov. SUPPLEMENTARY INFORMATION: NARA publishes notice in the Federal Register for records schedules they no longer need to conduct agency business. NARA invites public comments on such records schedules, as required by 44 U.S.C. 3303a(a). Each year, Federal agencies create billions of records on paper, film, magnetic tape, and other media. To control this accumulation, agency records managers prepare schedules proposing records retention periods and submit these schedules for NARA’s approval. These schedules provide for timely transfer into the National Archives of historically valuable records and authorize the agency to dispose of all other records after the agency no longer needs them to conduct its business. Some schedules are comprehensive and cover all the records of an agency or one of its major subdivisions. Most schedules, however, cover records of only one office or program or a few series of records. Many of these update previously approved schedules, and some include records proposed as permanent. The schedules listed in this notice are media neutral unless otherwise specified. An item in a schedule is media neutral when an agency may apply the disposition instructions to PO 00000 Frm 00061 Fmt 4703 Sfmt 4703 42841 records regardless of the medium in which it creates or maintains the records. Items included in schedules submitted to NARA on or after December 17, 2007, are media neutral unless the item is expressly limited to a specific medium. (See 36 CFR 1225.12(e).) Agencies may not destroy Federal records without Archivist of the United States’ approval. The Archivist approves destruction only after thoroughly considering the records’ administrative use by the agency of origin, the rights of the Government and of private people directly affected by the Government’s activities, and whether or not the records have historical or other value. In addition to identifying the Federal agencies and any subdivisions requesting disposition authority, this notice lists the organizational unit(s) accumulating the records (or notes that the schedule has agency-wide applicability when schedules cover records that may be accumulated throughout an agency); provides the control number assigned to each schedule, the total number of schedule items, and the number of temporary items (the records proposed for destruction); and includes a brief description of the temporary records. The records schedule itself contains a full description of the records at the file unit level as well as their disposition. If NARA staff has prepared an appraisal memorandum for the schedule, it also includes information about the records. You may request additional information about the disposition process at the addresses above. Schedules Pending 1. Department of Agriculture, Farm Service Agency (DAA–0145–2017–0024, 1 item, 1 temporary item). Records related to hazardous waste, including site files, interagency agreements, and contracts. 2. Department of the Army, Agencywide (DAA–AU–2017–0005, 1 item, 1 temporary item). Master files of an electronic information system used to manage the status of members of the Continuity of Operations Program for the headquarters office of the Department of the Army staff. 3. Department of the Army, Agencywide (DAA–AU–2017–0006, 1 item, 1 temporary item). Master files of an electronic information system that creates components of safety certificates for transportation and handling of hazardous materials. 4. Department of Commerce, National Oceanic and Atmospheric Administration, (DAA–0370–2017– 0002, 1 item, 1 temporary item). Master E:\FR\FM\12SEN1.SGM 12SEN1

Agencies

[Federal Register Volume 82, Number 175 (Tuesday, September 12, 2017)]
[Notices]
[Pages 42839-42841]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-19330]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION

[NARA-2017-062]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: National Archives and Records Administration (NARA).

ACTION: Notice of a request for comments regarding a new information 
collection.

-----------------------------------------------------------------------

SUMMARY: As part of the Federal Government-wide ongoing effort to 
streamline how agencies request feedback from the public on services 
(also called ``service delivery''), we are proposing to renew a generic 
information collection request (generic ICR) entitled Generic Clearance 
for Collecting Qualitative Feedback on Agency Services (previously 
entitled Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery). This notice announces that we have 
submitted this generic ICR plan to OMB for renewed approval under the 
Paperwork Reduction Act and solicits comments on specific aspects of 
the collection plan.

DATES: OMB must receive written comments at the address below on or 
before October 12, 2017.

ADDRESSES: Send comments to Mr. Nicholas A. Fraser, desk officer for 
NARA, by mail to Office of Management and Budget; New Executive Office 
Building; Washington, DC 20503; by fax to 202-395-5167; or by email to 
Nicholas_A._Fraser@omb.eop.gov.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Tamee Fechhelm by telephone at 301-837-1694 or by fax at 
301-837-0319.

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 
1995 (Public Law 104-13), we invite comments on: (a) Whether collecting 
this information is necessary for proper performance of the agency's 
functions, including whether the information will have practical 
utility; (b) the accuracy of

[[Page 42840]]

our estimate of the information collection's burden on respondents; (c) 
ways to enhance the quality, utility, and clarity of the information we 
propose to collect; (d) ways to minimize the burden on respondents of 
collecting the information, including through the use of automated 
collection techniques or other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information. Burden 
means the total time, effort, or financial resources people need to 
provide the information, including time to review instructions, process 
and maintain the information, search data sources, and respond.

Explanation of Generic ICRs

    A generic ICR is a request for OMB to approve a plan for conducting 
more than one information collection using very similar methods when 
(1) we can evaluate the need for and the overall practical utility of 
the data in advance, as part of the review of the proposed plan, but 
(2) we cannot determine the details of the specific individual 
collections until a later time. Most generic clearances cover 
collections that are voluntary, low-burden (based on a consideration of 
total burden, total respondents, or burden per respondent), and 
uncontroversial. This notice, for example, describes a general plan to 
gather views from the public through a series of customer satisfaction 
surveys in which we ask the public about certain agency activities or 
services and how well we are providing them. As part of this plan, we 
construct, distribute, and analyze the surveys in a similar manner, but 
customize each survey for the type of service it is measuring.
    Because we seek public comment on the plan, we do not need to seek 
public comment on each specific information collection that falls 
within the plan when we later develop the individual information 
collection. This saves the Government time and burden, and it 
streamlines our ability to gather performance feedback. However, we 
still submit each specific information collection (e.g., each survey) 
to OMB for review, in accordance with the terms of clearance set upon 
approval of the plan. OMB assesses the individual surveys for PRA 
requirements, ensures that they fit within the scope of this generic 
ICR plan, and includes the specific surveys in the PRA public docket 
prior to our use of them.

Specifics on This Information Collection

    Title: Generic Clearance for Collecting Qualitative Feedback on 
Agency Services.
    Description: This generic information collection request allows us 
to gather qualitative customer and stakeholder feedback in an 
efficient, timely manner as part of our commitment to improve service 
delivery. By qualitative feedback, we mean information that provides 
useful insights into customers' or stakeholders' perceptions and 
opinions, but not statistical surveys that yield quantitative results 
that we could generalize to the population. Qualitative feedback 
provides insights into perceptions, experiences, and expectations, 
provides an early warning of issues with service, or focuses attention 
on areas where communication, training, or operational changes might 
improve delivery of products or services. We will not use this 
qualitative generic clearance for quantitative information collections 
designed to yield reliably actionable results, such as monitoring 
trends over time or documenting program performance.
    Purpose: Collecting this information allows us to receive ongoing, 
collaborative, and actionable communications from our customers and 
stakeholders. We use customer feedback to plan efforts to improve or 
maintain the quality of service we offer to the public. If we do not 
collect this information, vital feedback from customers and 
stakeholders on our services will be unavailable. The feedback we 
collect about our services include assessments of timeliness, 
appropriateness, accuracy of information, plain language, courtesy, 
efficiency, and issue resolution.
    Conditions: We will submit a specific information collection for 
approval under this generic clearance only if it meets the following 
conditions:
     The collection is voluntary;
     The collection is low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and is low-cost for both the respondents 
and the Federal Government;
     The collection is non-controversial and does not raise 
issues of concern to other Federal agencies;
     It is targeted to solicit opinions from respondents who 
have experience with the program or may have experience with the 
program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    As a general matter, information collections under this generic 
collection request will not result in any new system of records 
containing privacy information and will not ask questions of a 
sensitive nature, such as sexual behavior and attitudes, religious 
beliefs, and other matters that are commonly considered private.
    Current actions: We currently have 18 surveys that have been 
approved by OMB under this generic ICR that are ongoing and will 
continue through the renewal period. Some of these surveys include the 
OGIS Customer Service Assessment, NPRC Survey of Customer Satisfaction, 
Training and Event Evaluation, Public Vaults Exhibition Survey, Boeing 
Learning Center Visit Drivers, History Hub Survey, Agency Assistance 
Project Feedback Survey, National Archives and Records Administration 
Customer Survey, and the National Outreach Program Initiative (NOPI) 
Master Survey.
    Type of review: Regular.
    Potential affected public: Anyone who uses NARA's services, 
programs, or facilities, including requesting personnel records, 
requesting historical, genealogical, or other archival records, using 
research rooms, requesting research or asking research questions, 
ordering and receiving reproductions, using FOIA dispute resolution 
services, using records management services, working with records 
management schedules, renting facilities, attending exhibitions, 
events, or open houses, using learning centers or educational 
materials, attending training, etc. This can include individuals and 
households, businesses and organizations, or state, local, or Tribal 
governments.
    Estimated number of respondents: We currently have approximately 
25,000 respondents annually to our 18 surveys. We are completely 
restructuring one of the surveys, the NPRC Survey of Customer 
Satisfaction, and migrating it

[[Page 42841]]

from paper to online form. We anticipate that this will substantially 
increase the number of potential respondents to that survey from about 
10,000 to 100,000 potential respondents. In addition, we expect to add 
and remove some additional surveys during the next three years, which 
might also result in a net decrease or increase in potential 
respondents. Therefore, we are projecting that between 120,000 and 
150,000 respondents annually.
    Projected average estimates for the next three years:
    Average expected annual number of surveys: 12.
    Average projected number of respondents per survey: 12,994.
    Annual responses per respondent: 1.
    Frequency of response: Once per request.
    Average minutes per response: 10-30 minutes, depending on the 
survey.
    Burden hours: 20,000-25,000.

Swarnali Haldar,
Executive for Information Services/CIO.
[FR Doc. 2017-19330 Filed 9-11-17; 8:45 am]
 BILLING CODE 7515-01-P