Agency Information Collection Activities; Submission for OMB Review; Comment Request; A Study of Customer Satisfaction With Five Office of Disability Employment Policy (ODEP) Technical Assistance (TA) Centers, 27080-27081 [2017-12232]

Download as PDF nlaroche on DSK30NT082PROD with NOTICES 27080 Federal Register / Vol. 82, No. 112 / Tuesday, June 13, 2017 / Notices Commenters are encouraged, but not required, to send a courtesy copy of any comments by mail or courier to the U.S. Department of Labor—OASAM, Office of the Chief Information Officer, Attn: Departmental Information Compliance Management Program, Room N1301, 200 Constitution Avenue NW., Washington, DC 20210; or by email: DOL_PRA_PUBLIC@dol.gov. FOR FURTHER INFORMATION CONTACT: Michel Smyth by telephone at 202–693– 4129, TTY 202–693–8064, (these are not toll-free numbers) or by email at DOL_ PRA_PUBLIC@dol.gov. SUPPLEMENTARY INFORMATION: This ICR seeks to extend PRA authority for the Application of the Employee Polygraph Protection Act (EPPA) information collection. These third-party notifications and recordkeeping requirements help ensure polygraph examinees receive the protections and rights provided by the EPPA. EPPA sections 5 and 7 through 9 authorize this information collection. See 29 U.S.C. 2004, 2006–2008. This information collection is subject to the PRA. A Federal agency generally cannot conduct or sponsor a collection of information, and the public is generally not required to respond to an information collection, unless it is approved by the OMB under the PRA and displays a currently valid OMB Control Number. In addition, notwithstanding any other provisions of law, no person shall generally be subject to penalty for failing to comply with a collection of information that does not display a valid Control Number. See 5 CFR 1320.5(a) and 1320.6. The DOL obtains OMB approval for this information collection under Control Number 1235–0005. OMB authorization for an ICR cannot be for more than three (3) years without renewal, and the current approval for this collection is scheduled to expire on October 31, 2017. The DOL seeks to extend PRA authorization for this information collection for three (3) more years, without any change to existing requirements. The DOL notes that existing information collection requirements submitted to the OMB receive a month-to-month extension while they undergo review. For additional substantive information about this ICR, see the related notice published in the Federal Register on December 19, 2016 (81 FR 91956). Interested parties are encouraged to send comments to the OMB, Office of Information and Regulatory Affairs at the address shown in the ADDRESSES section within thirty (30) days of publication of this notice in the Federal VerDate Sep<11>2014 14:58 Jun 12, 2017 Jkt 241001 Register. In order to help ensure appropriate consideration, comments should mention OMB Control Number 1235–0005. The OMB is particularly interested in comments that: • Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; • Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; • Enhance the quality, utility, and clarity of the information to be collected; and • Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. Agency: DOL–WHD. Title of Collection: Application of the Employee Polygraph Protection Act. OMB Control Number: 1235–0005. Affected Public: Private Sector— business or other for-profits, farms, and not-for-profit institutions. Total Estimated Number of Respondents: 85,200. Total Estimated Number of Responses: 757,400. Total Estimated Annual Time Burden: 68,739 hours. Total Estimated Annual Other Costs Burden: $0. Authority: 44 U.S.C. 3507(a)(1)(D). Dated: June 7, 2017. Michel Smyth, Departmental Clearance Officer. [FR Doc. 2017–12230 Filed 6–12–17; 8:45 am] BILLING CODE 4510–27–P DEPARTMENT OF LABOR Office of the Secretary Agency Information Collection Activities; Submission for OMB Review; Comment Request; A Study of Customer Satisfaction With Five Office of Disability Employment Policy (ODEP) Technical Assistance (TA) Centers Office of the Assistant Secretary for Policy, Chief Evaluation Office, Department of Labor. ACTION: Notice. AGENCY: The Department of Labor (DOL), as part of its continuing effort to SUMMARY: PO 00000 Frm 00045 Fmt 4703 Sfmt 4703 reduce paperwork and respondent burden, conducts a preclearance consultation program to provide the general public and Federal agencies with an opportunity to comment on proposed and/or continuing collections of information in accordance with the Paperwork Reduction Act (PRA) of 1995 (PRA95) [44 U.S.C. 3506(c)(2)(A)]. This program helps to ensure that requested data can be provided in the desired format, reporting burden (time and financial resources) is minimized, collection instruments are clearly understood, and the impact of collection requirements on respondents is properly assessed. Currently, the Department of Labor is soliciting comments concerning the collection of data for a study of customer satisfaction with five Office of Disability Employment Policy (ODEP) Technical Assistance (TA) Centers. A copy of the proposed Information Request (ICR) can be obtained by contacting the office listed in the addressee section of this notice. DATES: Written comments must be submitted to the office listed in the addresses section below on or before August 14, 2017. ADDRESSES: You may submit comments by either one of the following methods: Email: ChiefEvaluationOffice@dol.gov; Mail or Courier: Cherise Hunter, Chief Evaluation Office, U.S. Department of Labor, Room S–1303, 200 Constitution Avenue NW., Washington, DC 20210. Instructions: Please submit one copy of your comments by only one method. All submissions received must include the agency name and OMB Control Number identified above for this information collection. Because we continue to experience delays in receiving mail in the Washington, DC area, commenters are strongly encouraged to transmit their comments electronically via email or to submit them by mail early. Comments, including any personal information provided, become a matter of public record. They will also be summarized and/or included in the request for OMB approval of the information collection request. FOR FURTHER INFORMATION CONTACT: Cherise Hunter by email at ChiefEvaluationOffice@dol.gov. SUPPLEMENTARY INFORMATION: I. Background. The Chief Evaluation Office (CEO) of the U.S. Department of Labor in partnership with the Office of Disability Employment Policy (ODEP) seeks to examine customer satisfaction with ODEP TA Centers. ODEP established five TA Centers to serve a diverse set of purposes, functions, and E:\FR\FM\13JNN1.SGM 13JNN1 27081 Federal Register / Vol. 82, No. 112 / Tuesday, June 13, 2017 / Notices customers. Operating with grants funded by ODEP, these Centers assist employers, federal agencies, state governments, non-profits, individuals with disabilities, and others with technical assistance and policy development concerning the integration of people with disabilities into employment. The overarching goals of the study are to determine the extent to which customers are satisfied with the TA provided by the Centers and to document the processes and methods used by the TA Centers to encourage the adoption and implementation of ODEP’s policies and practices by targeted and untargeted customers. This study will answer research questions regarding how the TA Centers operate, the quality and utility of the services they provide, and the degree to which Center programs and services have led to the adoption and implementation of ODEPrecommended policies and practices, as perceived by customers. This Federal Register Notice provides the opportunity to comment on the four proposed data collection instruments that will be used in the study: * The Pulse Survey. Customers with an available email address will receive an email invitation to complete a brief web survey approximately 48 hours following contact with a TA Center. This questionnaire will collect information on the customer’s level of satisfaction with Center staff, the usefulness of the information obtained, their overall satisfaction with the interaction, and the likelihood they would recommend the Center to others. * The In-Depth Survey. Frequent customers and customers who have ongoing relationships with the Centers will be contacted annually and invited to complete a more in-depth web survey to assess their overall satisfaction with the Centers. In addition to assessing satisfaction with Center staff, the Centers overall, and the utility of information obtained, the In-Depth Survey will delve into the utility of network and collaborative activities, the extent to which the TA was applied or implemented, and whether or not the customer adopted new policies or practices. * Qualitative Interviews with Customers. Qualitative interviews will be conducted annually with a small sample of three types of customers— employers, government agencies, and community-based organizations—to assess the utility and implementation of TA and policy dissemination within specific settings of different organizations. * Qualitative Interviews with Center Staff. Annual qualitative interviews with Center staff will collect information on their perspective on adoption and implementation of ODEPrecommended policies and practices. II. Desired Focus of Comments. Currently, the Department of Labor is soliciting comments concerning the above data collection for a study of customer satisfaction with the five ODEP TA Centers. DOL is particularly interested in comments that: • Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; • Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; • Enhance the quality, utility, and clarity of the information to be collected; and • Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submissions of responses. III. Current Actions. At this time, the Department of Labor is requesting clearance for data collection to assess customer satisfaction with five ODEP TA Centers via surveys with Center customers and qualitative interviews with Center customers and staff. Type of Review: New information collection request. OMB Control Number: XXXX–0NEW. ESTIMATED TOTAL BURDEN HOURS Total number of respondents Data collection activity Number of responses per respondent Total annual responses Average burden hours per response Total annual burden hours 33,900 9,855 72 30 1 1 1 1 11,300 3,285 24 10 .083 .250 1.000 1.000 937.90 821.25 24.00 10.00 Total .............................................................................. nlaroche on DSK30NT082PROD with NOTICES Pulse Survey ........................................................................ In-Depth Survey ................................................................... Qualitative Interviews with Customers ................................. Qualitative Interviews with Center staff ............................... 43,857 ........................ 14,619 ........................ 1793.15 Affected Public: Customers and staff of the five ODEP TA Centers: The Employer Resource Network (EARN); the National Collaborative on Workforce and Disability for Youth (NCWD/Y); the Job Accommodation Network (JAN); the Partnership on Employment and Accessible Technology (PEAT); and the National Center on Leadership for the Employment and Economic Advancement of People with Disabilities (LEAD). Form(s): Pulse Survey, In-Depth Survey, Qualitative Interview Discussion Guides. Total Respondents: 43,857. Annual Frequency: One time. VerDate Sep<11>2014 14:58 Jun 12, 2017 Jkt 241001 Comments submitted in response to this request will be summarized and/or included in the request for Office of Management and Budget approval of the information collection request; they will also become a matter of public record. Dated: June 7, 2017. Molly Irwin, Chief Evaluation Officer, U.S. Department of Labor. [FR Doc. 2017–12232 Filed 6–12–17; 8:45 am] BILLING CODE 4510–HX–P PO 00000 Frm 00046 Fmt 4703 Sfmt 4703 DEPARTMENT OF LABOR Wage and Hour Division Agency Information Collection Activities; Announcement of OMB Approvals Wage and Hour Division, Department of Labor. AGENCY: ACTION: Notice. The Department of Labor, Wage and Hour Division announces that the Office of Management and Budget (OMB) has approved certain collections of information listed in the SUMMARY: E:\FR\FM\13JNN1.SGM 13JNN1

Agencies

[Federal Register Volume 82, Number 112 (Tuesday, June 13, 2017)]
[Notices]
[Pages 27080-27081]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-12232]


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DEPARTMENT OF LABOR

Office of the Secretary


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; A Study of Customer Satisfaction With Five 
Office of Disability Employment Policy (ODEP) Technical Assistance (TA) 
Centers

AGENCY: Office of the Assistant Secretary for Policy, Chief Evaluation 
Office, Department of Labor.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Department of Labor (DOL), as part of its continuing 
effort to reduce paperwork and respondent burden, conducts a 
preclearance consultation program to provide the general public and 
Federal agencies with an opportunity to comment on proposed and/or 
continuing collections of information in accordance with the Paperwork 
Reduction Act (PRA) of 1995 (PRA95) [44 U.S.C. 3506(c)(2)(A)]. This 
program helps to ensure that requested data can be provided in the 
desired format, reporting burden (time and financial resources) is 
minimized, collection instruments are clearly understood, and the 
impact of collection requirements on respondents is properly assessed.
    Currently, the Department of Labor is soliciting comments 
concerning the collection of data for a study of customer satisfaction 
with five Office of Disability Employment Policy (ODEP) Technical 
Assistance (TA) Centers. A copy of the proposed Information Request 
(ICR) can be obtained by contacting the office listed in the addressee 
section of this notice.

DATES: Written comments must be submitted to the office listed in the 
addresses section below on or before August 14, 2017.

ADDRESSES: You may submit comments by either one of the following 
methods: Email: ChiefEvaluationOffice@dol.gov; Mail or Courier: Cherise 
Hunter, Chief Evaluation Office, U.S. Department of Labor, Room S-1303, 
200 Constitution Avenue NW., Washington, DC 20210.
    Instructions: Please submit one copy of your comments by only one 
method. All submissions received must include the agency name and OMB 
Control Number identified above for this information collection. 
Because we continue to experience delays in receiving mail in the 
Washington, DC area, commenters are strongly encouraged to transmit 
their comments electronically via email or to submit them by mail 
early. Comments, including any personal information provided, become a 
matter of public record. They will also be summarized and/or included 
in the request for OMB approval of the information collection request.

FOR FURTHER INFORMATION CONTACT: Cherise Hunter by email at 
ChiefEvaluationOffice@dol.gov.

SUPPLEMENTARY INFORMATION: 
    I. Background. The Chief Evaluation Office (CEO) of the U.S. 
Department of Labor in partnership with the Office of Disability 
Employment Policy (ODEP) seeks to examine customer satisfaction with 
ODEP TA Centers. ODEP established five TA Centers to serve a diverse 
set of purposes, functions, and

[[Page 27081]]

customers. Operating with grants funded by ODEP, these Centers assist 
employers, federal agencies, state governments, non-profits, 
individuals with disabilities, and others with technical assistance and 
policy development concerning the integration of people with 
disabilities into employment. The overarching goals of the study are to 
determine the extent to which customers are satisfied with the TA 
provided by the Centers and to document the processes and methods used 
by the TA Centers to encourage the adoption and implementation of 
ODEP's policies and practices by targeted and untargeted customers. 
This study will answer research questions regarding how the TA Centers 
operate, the quality and utility of the services they provide, and the 
degree to which Center programs and services have led to the adoption 
and implementation of ODEP-recommended policies and practices, as 
perceived by customers. This Federal Register Notice provides the 
opportunity to comment on the four proposed data collection instruments 
that will be used in the study:
    * The Pulse Survey. Customers with an available email address will 
receive an email invitation to complete a brief web survey 
approximately 48 hours following contact with a TA Center. This 
questionnaire will collect information on the customer's level of 
satisfaction with Center staff, the usefulness of the information 
obtained, their overall satisfaction with the interaction, and the 
likelihood they would recommend the Center to others.
    * The In-Depth Survey. Frequent customers and customers who have 
ongoing relationships with the Centers will be contacted annually and 
invited to complete a more in-depth web survey to assess their overall 
satisfaction with the Centers. In addition to assessing satisfaction 
with Center staff, the Centers overall, and the utility of information 
obtained, the In-Depth Survey will delve into the utility of network 
and collaborative activities, the extent to which the TA was applied or 
implemented, and whether or not the customer adopted new policies or 
practices.
    * Qualitative Interviews with Customers. Qualitative interviews 
will be conducted annually with a small sample of three types of 
customers--employers, government agencies, and community-based 
organizations--to assess the utility and implementation of TA and 
policy dissemination within specific settings of different 
organizations.
    * Qualitative Interviews with Center Staff. Annual qualitative 
interviews with Center staff will collect information on their 
perspective on adoption and implementation of ODEP-recommended policies 
and practices.
    II. Desired Focus of Comments. Currently, the Department of Labor 
is soliciting comments concerning the above data collection for a study 
of customer satisfaction with the five ODEP TA Centers. DOL is 
particularly interested in comments that:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submissions of responses.
    III. Current Actions. At this time, the Department of Labor is 
requesting clearance for data collection to assess customer 
satisfaction with five ODEP TA Centers via surveys with Center 
customers and qualitative interviews with Center customers and staff.
    Type of Review: New information collection request.
    OMB Control Number: XXXX-0NEW.

                                          Estimated Total Burden Hours
----------------------------------------------------------------------------------------------------------------
                                                     Number of                    Average burden
    Data collection activity       Total number    responses per   Total annual      hours per     Total annual
                                  of respondents    respondent       responses       response      burden hours
----------------------------------------------------------------------------------------------------------------
Pulse Survey....................          33,900               1          11,300            .083          937.90
In-Depth Survey.................           9,855               1           3,285            .250          821.25
Qualitative Interviews with                   72               1              24           1.000           24.00
 Customers......................
Qualitative Interviews with                   30               1              10           1.000           10.00
 Center staff...................
                                 -------------------------------------------------------------------------------
    Total.......................          43,857  ..............          14,619  ..............         1793.15
----------------------------------------------------------------------------------------------------------------

    Affected Public: Customers and staff of the five ODEP TA Centers: 
The Employer Resource Network (EARN); the National Collaborative on 
Workforce and Disability for Youth (NCWD/Y); the Job Accommodation 
Network (JAN); the Partnership on Employment and Accessible Technology 
(PEAT); and the National Center on Leadership for the Employment and 
Economic Advancement of People with Disabilities (LEAD).
    Form(s): Pulse Survey, In-Depth Survey, Qualitative Interview 
Discussion Guides.
    Total Respondents: 43,857.
    Annual Frequency: One time.
    Comments submitted in response to this request will be summarized 
and/or included in the request for Office of Management and Budget 
approval of the information collection request; they will also become a 
matter of public record.

    Dated: June 7, 2017.
Molly Irwin,
Chief Evaluation Officer, U.S. Department of Labor.
[FR Doc. 2017-12232 Filed 6-12-17; 8:45 am]
 BILLING CODE 4510-HX-P