Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 33598-33599 [2014-13597]
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Federal Register / Vol. 79, No. 112 / Wednesday, June 11, 2014 / Notices
representatives, the factors described
above must be considered.
Members shall serve at the pleasure of
the Secretary for a two year term
designated by the Secretary in writing.
In Region 2, the Secretary may consider
nominations for appointment to the
NAETC as submitted by Section 166
grantees from that region only. In
Region 5, the Secretary may consider
nominations for appointment to the
NAETC as submitted by Section 166
grantees from that region only. The
Department will accept nominations
from all grantees, including Public Law
102–477 grantees, to fill seats on the
NAETC representing the two ‘‘other
discipline’’ memberships. Indian tribes
and Indian, Alaskan Native, and Native
Hawaiian organizations that do not
administer a Section 166 grant also may
submit nominations for these two ‘‘other
disciplines’’ memberships.
In submitting nominations, consider
the availability of the nominee to attend
and actively participate in NAETC
meetings (a minimum of two meetings
annually), serve on NAETC workgroups,
and provide feedback to the grantee
community. Members of the NAETC
shall serve without compensation and
shall be allowed travel expenses,
including per diem in lieu of
subsistence, as authorized by Section
166(h)(4)(D)(ii) of WIA. Communication
between NAETC member and his or her
constituency is essential to the
partnership between the Department
and the Indian and Native American
community.
Mr.
Craig Lewis, DFO, Division of Indian
and Native American Programs,
Employment and Training
Administration, U.S. Department of
Labor, Room S–4209, 200 Constitution
Avenue Northwest, Washington, DC
20210. Telephone number (202) 693–
3384 (VOICE) (this is not a toll-free
number).
FOR FURTHER INFORMATION CONTACT:
ehiers on DSK2VPTVN1PROD with NOTICES
Authority: Pursuant to Section 10(a)(2) of
the Federal Advisory Committee Act (FACA)
(Pub. L. 92–463), as amended, and Section
166(h)(4) of the Workforce Investment Act
(WIA) [29 U.S.C. 2911(h)(4)].
Portia Wu,
Assistant Secretary for Employment and
Training Administration, Labor.
[FR Doc. 2014–13571 Filed 6–10–14; 8:45 am]
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NATIONAL ARCHIVES AND RECORDS
ADMINISTRATION
[NARA–2014–036]
Agency Information Collection
Activities: Proposed Collection;
Comment Request; Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery
National Archives and Records
Administration.
ACTION: Notice and request for
comments; Information collection
request for feedback on agency service
delivery.
AGENCY:
As part of a Federal
Government-wide effort to streamline
the process to seek feedback from the
public on service delivery, we are
seeking comment on the development of
the following proposed Generic
Information Collection Request (Generic
ICR): ‘‘Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery ’’ for approval
under the Paperwork Reduction Act
(PRA) (44 U.S.C. 3501 et. seq.). This
notice announces our intent to submit
this collection to OMB for approval and
solicits comments on specific aspects
for the proposed information collection.
DATES: NARA will consider all
comments it receives by August 11,
2014.
SUMMARY:
You may submit comments
by one of the following methods:
• Federal eRulemaking Portal:https://
www.regulations.gov . Follow the
instructions for submitting comments.
Include NARA–2014–036 in the title of
your response.
• Email: tamee.fechhelm@nara.gov.
Include NARA–2014–036 in the subject
line.
• Fax: (301) 713 7409. Include
NARA–2014–036 in the subject line.
Comments submitted in response to
this notice may be made available to the
public through the internet. For this
reason, please do not include in your
comments information of a confidential
nature, such as sensitive personal
information or proprietary information.
If you send an email comment, your
email address will be automatically
captured and included as part of the
comment that is placed in the public
docket and made available on the
internet. Please note that responses to
this public comment request containing
any routine notice about the
confidentiality of the communication
will be treated as public comments that
may be made available to the public
notwithstanding the inclusion of the
routine notice.
ADDRESSES:
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FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the proposed information
collection and supporting statement
should be directed to Tamee Fechhelm
at telephone number 301–713–1694, or
fax number 301–713–7409.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
Abstract: This information collection
activity provides a means to gather
qualitative customer and stakeholder
feedback in an efficient, timely manner,
in accordance with NARA’s
commitment to improving service
delivery. By qualitative feedback, we
mean information that provides useful
insights into customers’ or stakeholders’
perceptions and opinions, but not
statistical surveys that yield quantitative
results that can be generalized to the
population of study. Qualitative
feedback provides insights into
perceptions, experiences, and
expectations, provides an early warning
of issues with service, or focuses
attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. Collecting this
information allows for ongoing,
collaborative, and actionable
communications between NARA and its
customers and stakeholders. It also
allows us to contribute feedback directly
to improving program management.
NARA collects feedback in areas of
service delivery such as timeliness,
appropriateness, accuracy of
information, plain language, courtesy,
efficiency, and resolution of issues with
service delivery. We use customer
feedback to plan efforts to improve or
maintain the quality of service offered to
the public. If this information is not
collected, vital feedback from customers
and stakeholders on NARA’s services
will be unavailable.
NARA will only submit a collection
for approval under this generic
clearance if it meets the following
conditions:
• The collection is voluntary;
• The collection is low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and is low-cost for both the
respondents and the Federal
Government;
• The collection is non-controversial
and does not raise issues of concern to
other Federal agencies;
• It is targeted to solicit opinions
from respondents who have experience
with the program or may have
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Federal Register / Vol. 79, No. 112 / Wednesday, June 11, 2014 / Notices
experience with the program in the near
future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: The target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results, but do not fall
under the current generic collection.
As a general matter, information
collections under this generic collection
request will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: OGIS Customer
Service Assessment, NPRC Survey of
Customer Satisfaction, and Training and
Event Evaluations.
Type of Review: Regular.
Affected Public: Individuals and
households, businesses and
organizations, State, Local or Tribal
Government.
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Estimated Number of Respondents:
25,000.
Below we provide projected average
estimates for the next three years:
Average expected annual number of
activities: 20.
Average number of respondents per
activity: 1,250.
Annual responses: 1.
Frequency of response: Once per
request.
Average minutes per response: 30.
Burden hours: 12,500.
Request for Comments: NARA will
summarize or include in our request for
OMB approval any comments you
submit in response to this notice. We
invite comments on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by people to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and use technology and
systems for the purpose of collecting,
validating, and verifying information,
processing and maintaining
information, and disclosing and
providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection at
regulations.gov.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Dated: June 5, 2014.
Swarnali Haldar,
Acting Executive for Information Services/
CIO.
[FR Doc. 2014–13597 Filed 6–10–14; 8:45 am]
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33599
NATIONAL ARCHIVES AND RECORDS
ADMINISTRATION
[NARA–2014–035]
Records Schedules; Availability and
Request for Comments
National Archives and Records
Administration (NARA).
ACTION: Notice of availability of
proposed records schedules; request for
comments.
AGENCY:
The National Archives and
Records Administration (NARA)
publishes notice at least once monthly
of certain Federal agency requests for
records disposition authority (records
schedules). Once approved by NARA,
records schedules provide mandatory
instructions on what happens to records
when no longer needed for current
Government business. They authorize
preservation of records of continuing
value in the National Archives of the
United States and destruction, after a
specified period, of records lacking
administrative, legal, research, or other
value. NARA publishes notices for
records schedules in which agencies
propose to destroy records not
previously authorized for disposal or
reduce the retention period of records
already authorized for disposal. NARA
invites public comments on such
records schedules, as required by 44
U.S.C. 3303a(a).
DATES: Requests for copies must be
received in writing on or before July 11,
2014. Once NARA completes the
appraisal of the records, NARA will
send a copy of the schedule. NARA staff
usually prepare appraisal memoranda
that contain additional information
concerning the records covered by a
proposed schedule. These, too, may be
requested and will be provided once the
appraisal is completed. Requesters will
be given 30 days to submit comments.
ADDRESSES: You may request a copy of
any records schedule identified in this
notice by contacting Records
Management Services (ACNR) using one
of the following means:
Mail: NARA (ACNR), 8601 Adelphi
Road, College Park, MD 20740–6001.
Email: request.schedule@nara.gov
FAX: 301–837–3698.
Requesters must cite the control
number, which appears in parentheses
after the name of the agency which
submitted the schedule, and must
provide a mailing address. Those who
desire appraisal reports should so
indicate in their request.
FOR FURTHER INFORMATION CONTACT:
Margaret Hawkins, Director, Records
Management Services (ACNR), National
SUMMARY:
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]]>Agencies
[Federal Register Volume 79, Number 112 (Wednesday, June 11, 2014)]
[Notices]
[Pages 33598-33599]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-13597]
=======================================================================
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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION
[NARA-2014-036]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: National Archives and Records Administration.
ACTION: Notice and request for comments; Information collection request
for feedback on agency service delivery.
-----------------------------------------------------------------------
SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, we are
seeking comment on the development of the following proposed Generic
Information Collection Request (Generic ICR): ``Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery ''
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501
et. seq.). This notice announces our intent to submit this collection
to OMB for approval and solicits comments on specific aspects for the
proposed information collection.
DATES: NARA will consider all comments it receives by August 11, 2014.
ADDRESSES: You may submit comments by one of the following methods:
Federal eRulemaking Portal:https://www.regulations.gov .
Follow the instructions for submitting comments. Include NARA-2014-036
in the title of your response.
Email: tamee.fechhelm@nara.gov. Include NARA-2014-036 in
the subject line.
Fax: (301) 713 7409. Include NARA-2014-036 in the subject
line.
Comments submitted in response to this notice may be made available
to the public through the internet. For this reason, please do not
include in your comments information of a confidential nature, such as
sensitive personal information or proprietary information. If you send
an email comment, your email address will be automatically captured and
included as part of the comment that is placed in the public docket and
made available on the internet. Please note that responses to this
public comment request containing any routine notice about the
confidentiality of the communication will be treated as public comments
that may be made available to the public notwithstanding the inclusion
of the routine notice.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the proposed information collection and supporting statement
should be directed to Tamee Fechhelm at telephone number 301-713-1694,
or fax number 301-713-7409.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: This information collection activity provides a means to
gather qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with NARA's commitment to improving
service delivery. By qualitative feedback, we mean information that
provides useful insights into customers' or stakeholders' perceptions
and opinions, but not statistical surveys that yield quantitative
results that can be generalized to the population of study. Qualitative
feedback provides insights into perceptions, experiences, and
expectations, provides an early warning of issues with service, or
focuses attention on areas where communication, training or changes in
operations might improve delivery of products or services. Collecting
this information allows for ongoing, collaborative, and actionable
communications between NARA and its customers and stakeholders. It also
allows us to contribute feedback directly to improving program
management.
NARA collects feedback in areas of service delivery such as
timeliness, appropriateness, accuracy of information, plain language,
courtesy, efficiency, and resolution of issues with service delivery.
We use customer feedback to plan efforts to improve or maintain the
quality of service offered to the public. If this information is not
collected, vital feedback from customers and stakeholders on NARA's
services will be unavailable.
NARA will only submit a collection for approval under this generic
clearance if it meets the following conditions:
The collection is voluntary;
The collection is low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and is low-cost for both the respondents
and the Federal Government;
The collection is non-controversial and does not raise
issues of concern to other Federal agencies;
It is targeted to solicit opinions from respondents who
have experience with the program or may have
[[Page 33599]]
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results, but do not fall under the current generic collection.
As a general matter, information collections under this generic
collection request will not result in any new system of records
containing privacy information and will not ask questions of a
sensitive nature, such as sexual behavior and attitudes, religious
beliefs, and other matters that are commonly considered private.
Current Actions: OGIS Customer Service Assessment, NPRC Survey of
Customer Satisfaction, and Training and Event Evaluations.
Type of Review: Regular.
Affected Public: Individuals and households, businesses and
organizations, State, Local or Tribal Government.
Estimated Number of Respondents: 25,000.
Below we provide projected average estimates for the next three
years:
Average expected annual number of activities: 20.
Average number of respondents per activity: 1,250.
Annual responses: 1.
Frequency of response: Once per request.
Average minutes per response: 30.
Burden hours: 12,500.
Request for Comments: NARA will summarize or include in our request
for OMB approval any comments you submit in response to this notice. We
invite comments on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by people to generate, maintain, retain, disclose or
provide information to or for a Federal agency. This includes the time
needed to review instructions; to develop, acquire, install and use
technology and systems for the purpose of collecting, validating, and
verifying information, processing and maintaining information, and
disclosing and providing information; to train personnel and to be able
to respond to a collection of information, to search data sources, to
complete and review the collection of information; and to transmit or
otherwise disclose the information.
All written comments will be available for public inspection at
regulations.gov.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Dated: June 5, 2014.
Swarnali Haldar,
Acting Executive for Information Services/CIO.
[FR Doc. 2014-13597 Filed 6-10-14; 8:45 am]
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