Proposed Information Collection; Comment Request; NIST Three-Year Generic Request for Customer Service-Related Data Collections, 58248-58249 [2011-24049]

Agencies

• DEPARTMENT OF COMMERCE
• National Institute of Standards and Technology

[Federal Register Volume 76, Number 182 (Tuesday, September 20, 2011)]
[Notices]
[Pages 58248-58249]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-24049]


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DEPARTMENT OF COMMERCE

National Institute of Standards and Technology


Proposed Information Collection; Comment Request; NIST Three-Year 
Generic Request for Customer Service-Related Data Collections

AGENCY: National Institute of Standards and Technology (NIST), 
Commerce.

ACTION: Notice.

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SUMMARY: The Department of Commerce (DOC), as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public and other Federal agencies to take this opportunity to comment 
on proposed and/or continuing information collections, as required by 
the Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted on or before November 21, 
2011.

ADDRESSES: Direct all written comments to Diana Hynek, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 6616, 14th 
and Constitution Avenue, NW., Washington, DC 20230 (or via the Internet 
at dHynek@doc.gov).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
a copy of the collection instruments and instructions should be 
directed to Darla Yonder, Management Analyst, NIST, (301) 975-4064 or 
via e-mail to darla.yonder@nist.gov.

SUPPLEMENTARY INFORMATION:

I. Abstract

    In accordance with Executive Order 12862, the National Institute of 
Standards and Technology (NIST), a non-regulatory agency of the 
Department of Commerce, proposes to conduct a number of surveys, both 
quantitative and qualitative. The surveys will be designed to determine 
the type and quality of the products, services, and information our key 
customers want and expect, as well as their satisfaction with and 
awareness of existing products, services, and information. In addition, 
NIST proposes other customer service satisfaction data collections that 
include, but may not be limited to focus groups, reply cards that 
accompany product distributions, and Web-based surveys and dialog boxes 
that offer customers the opportunity to express their level of 
satisfaction with NIST products, services, and information and for 
ongoing dialogue with NIST. NIST will limit its inquiries to data 
collections that solicit strictly

[[Page 58249]]

voluntary options and will not collect information that is required or 
regulated. No assurances of confidentiality will be given. However, it 
will be completely optional for survey participants to provide their 
name or affiliation information if they wish to provide comments for 
which they elect to receive a response.

II. Method of Collection

    NIST will collect this information by electronic means, as well as 
by mail, fax, telephone, and person-to-person interaction.

III. Data

    OMB Control Number: 0693-0031.
    Form Number: None.
    Type of Review: Regular submission (extension of a currently 
approved information collection).
    Affected Public: Business or for-profit organizations, individuals 
or households, not-for-profit institutions.
    Estimated Number of Respondents: 6,000.
    Estimated Time per Response: Less than 2 minutes for a response 
card, 2 hours for focus group participation. The average estimated 
response time is expected to be less than 30 minutes.
    Estimated Total Annual Burden Hours: 3,500.
    Estimated Total Annual Cost to Public: $0.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: September 14, 2011.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. 2011-24049 Filed 9-19-11; 8:45 am]
BILLING CODE 3510-13-P