Proposed Information Collection; Comment Request; Commercial Service Annual Customer Satisfaction Survey, 55303 [2010-22615]

Agencies

• DEPARTMENT OF COMMERCE
• International Trade Administration

[Federal Register Volume 75, Number 175 (Friday, September 10, 2010)]
[Notices]
[Page 55303]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2010-22615]


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DEPARTMENT OF COMMERCE

International Trade Administration


Proposed Information Collection; Comment Request; Commercial 
Service Annual Customer Satisfaction Survey

AGENCY: International Trade Administration.

ACTION: Notice.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted on or before November 9, 
2010.

ADDRESSES: Direct all written comments to Diana Hynek, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 6625, 14th 
and Constitution Avenue, NW., Washington, DC 20230 (or via the Internet 
at dHynek@doc.gov).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions should 
be directed to Susan Crawford, 202-482-2050, susan.crawford@trade.gov, 
202-482-2599.

SUPPLEMENTARY INFORMATION: 

I. Abstract

    The U.S. Commercial Service (CS) is mandated by Congress to help 
U.S. businesses, particularly small and medium-sized companies, export 
their products and services to global markets. Additionally, the CS 
plays a leading role in achieving the President's National Export 
Initiative and doubling exports within five years. To achieve its 
mission, the CS provides U.S. businesses with a range of export 
assistance services and resources including export counseling from one 
of our domestic Export Assistance Centers, educational webinars and 
seminars, an export-focused Web site (https://www.export.gov), a trade-
related help line (1-800-USA-TRAD(E)), international industry research, 
international business partner match-making services and basic due 
diligence services on potential international partners.
    The CS relies on client feedback to guide the development of 
services to meet client's needs and to improve the effectiveness of its 
export assistance services. The CS uses an Annual Customer Satisfaction 
Survey to measure client's overall satisfaction with the full array of 
services and experiences they have had with the CS on an annual basis. 
The survey specifically addresses: Client service principles, export 
assistance services and business practices.
    The Annual Customer Satisfaction Survey results enable the CS to 
prioritize the allocation of time, budget and resources to improve the 
export assistance services provided to U.S. companies. Without this 
information, the CS is unable to systematically determine the actual 
and relative levels of performance for attributes, identify the drivers 
or determinants of overall satisfaction, and provide clear, actionable 
insights for managerial intervention.

II. Method of Collection

    The survey is deployed to a randomly selected sample of CS clients 
via an e-mail message containing a link to a web-enabled questionnaire. 
Two reminder messages are sent as needed to encourage customers to 
complete the questionnaire.

III. Data

    OMB Control Number: 0625-0262.
    Form Number(s): Not applicable.
    Type of Review: Regular submission.
    Affected Public: Business or for-profit organizations. Estimated 
Number of Respondents: 2,500.
    Estimated Time per Response: 15 minutes.
    Estimated Total Annual Burden Hours: 625.
    Estimated Total Annual Cost to Public: $0.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: September 7, 2010.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. 2010-22615 Filed 9-9-10; 8:45 am]
BILLING CODE 3510-FP-P