Commercial Service; Proposed Information Collection; Comment Request; User Satisfaction Surveys, 5144 [E9-1900]

Agencies

• DEPARTMENT OF COMMERCE
• International Trade Administration

[Federal Register Volume 74, Number 18 (Thursday, January 29, 2009)]
[Notices]
[Page 5144]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E9-1900]



[[Page 5144]]

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DEPARTMENT OF COMMERCE

International Trade Administration


Commercial Service; Proposed Information Collection; Comment 
Request; User Satisfaction Surveys

AGENCY: International Trade Administration.

ACTION: Notice.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted on or before March 30, 2009.

ADDRESSES: Direct all written comments to Diana Hynek, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 7845, 14th 
and Constitution Avenue, NW., Washington, DC 20230 (or via the Internet 
at dHynek@doc.gov).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions should 
be directed to Susan Crawford, phone: 202-482-2050, e-mail: 
Susan.Crawford@mail.doc.gov, fax: 202-482-2599.

SUPPLEMENTARY INFORMATION: 

I. Abstract

    The Commercial Service (CS) requests a revision to the currently 
approved collection for User Satisfaction Surveys associated with the 
following export assistance programs and services:
     Export counseling,
     Pay-for-use export services such as matchmaking and due 
diligence,
     Trade promotion and educational events such as trade 
fairs, seminars and Webinars,
     Trade Information Call Center,
     Advocacy services.
    The CS is mandated to provide export assistance to U.S. firms and 
the feedback obtained from the User Satisfaction Surveys is crucial to 
ensuring that clients are provided with effective and appropriate 
export services. This feedback enables CS to improve services to better 
meet the needs of their clients.
    Clients that work with the CS have the opportunity to provide 
feedback via an electronic link to a comment card at the completion of 
each pay-for-use service, trade promotion event and advocacy case.
    CS would also like to provide clients with the opportunity to give 
feedback at any time during the course of their working relationship 
with a CS trade specialist. CS proposes to revise their information 
collection by providing a feedback opportunity to their clients via a 
comment card link in a tagline at the bottom of CS staff's e-mail 
messages.

II. Method of Collection

    Comment cards (sent to a client after the completion of a pay-for-
use export service, trade promotion event or educational seminar/
Webinar, and advocacy case) in an e-mail message delivering a hot link 
to a Web enabled survey. If the client does not respond to the survey 
within two weeks, another e-mail reminder is sent to the client.
    The e-mail tagline comment card will also be a link to a Web 
enabled survey.
    An automated telephone survey will be used for the Trade 
Information Call Center survey, so that callers can immediately respond 
without having to provide their e-mail address.

III. Data

    OMB Control Number: 0625-0217.
    Form Number(s): ITA-4107.
    Type of Review: Regular submission.
    Affected Public: Business or other for-profit organizations.
    Estimated Number of Respondents: 20,000.
    Estimated Time per Response: 5 minutes.
    Estimated Total Annual Burden Hours: 1,667.
    Estimated Total Annual Cost to Public: $0.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: January 26, 2009.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. E9-1900 Filed 1-28-09; 8:45 am]
BILLING CODE 3510-FP-P