Proposed Information Collection; Comment Request; Commercial Service-Client Focus Groups, 76614 [E8-29621]

Download as PDF 76614 Federal Register / Vol. 73, No. 243 / Wednesday, December 17, 2008 / Notices establishment of special-purpose subzones when existing zone facilities cannot serve the specific use involved, and when the activity results in significant public benefit and is in the public interest; Whereas, the City of Conroe, Texas, grantee of Foreign-Trade Zone 265, has made application to the Board for authority to establish a special-purpose subzone at the oil and gas field services equipment distribution facility of Sondex, L.P., located in Conroe, Texas (FTZ Docket 12–2008, filed 2/21/08); Whereas, notice inviting public comment was given in the Federal Register (73 FR 12374, 3/7/08); and, Whereas, the Board adopts the findings and recommendations of the examiner’s report, and finds the requirements of the FTZ Act and the Board’s regulations are satisfied, and that approval of the application is in the public interest; Now, therefore, the Board hereby grants authority for subzone status for activity related to oil and gas field services equipment distribution at the facility of Sondex, L.P., located in Conroe, Texas (Subzone 265B), as described in the application and Federal Register notice, subject to the FTZ Act and the Board’s regulations, including Section 400.28. Signed at Washington, DC, this 4th day of December 2008. David M. Spooner, Assistant Secretary of Commerce for Import Administration, Alternate Chairman, ForeignTrade Zones Board. Attest: Andrew McGilvray, Executive Secretary. [FR Doc. E8–29988 Filed 12–16–08; 8:45 am] BILLING CODE 3510–DS–P DEPARTMENT OF COMMERCE International Trade Administration Proposed Information Collection; Comment Request; Commercial Service—Client Focus Groups pwalker on PROD1PC71 with NOTICES AGENCY: International Trade Administration, Commerce. ACTION: Notice. SUMMARY: The Department of Commerce, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act of 1995. VerDate Aug<31>2005 18:58 Dec 16, 2008 Jkt 217001 DATES: Written comments must be submitted on or before February 17, 2009. ADDRESSES: Direct all written comments to Diana Hynek, Departmental Paperwork Clearance Officer, Department of Commerce, Room 7845, 14th and Constitution Avenue, NW., Washington, DC 20230 (or via the Internet at dHynek@doc.gov). FOR FURTHER INFORMATION CONTACT: Requests for additional information or copies of the information collection instrument and instructions should be directed to Susan Crawford, 202–482– 2050, Susan.Crawford@mail.doc.gov, Fax 202–482–2599. SUPPLEMENTARY INFORMATION: I. Abstract The International Trade Administration’s U.S. Commercial Service (CS) is mandated by Congress to help U.S. businesses, particularly small and medium-sized companies, export their products and services to global markets. As part of its mission, CS currently uses ‘‘Quality Assurance Surveys’’ to collect feedback from the U.S. business clients it serves. These surveys ask the client to evaluate the CS on its customer service provision. The results from the surveys are used to make improvements to business processes in order to provide better and more effective export assistance to U.S. companies. In addition to collecting client feedback through Quality Assurance Surveys, CS would like to use client focus groups as a mechanism to obtain further client feedback and substantiate customer service trends seen in the surveys. Qualitative client focus group data will enrich the quantitative survey data by providing insights and a descriptive context to explain the trends that emerge in the quantitative data. The CS proposes to modify the previously approved collection. Focus groups previously addressed awareness and branding issues, but CS plans to revise the questions to address quality improvement issues. The revised focus group discussion guide will enable CS to obtain a better understanding of actions it can take to improve the export-related services provided to U.S. firms. In providing these services, CS promotes the goods and services of small and medium-sized U.S. businesses in foreign markets. clients. Data will be collected through either face-to-face focus group discussion forums (6–8 participants per focus group) and conference calls, or through one-on-one qualitative interviews either in person or via phone. A moderator will facilitate the discussions and notes will be transcribed via computer. All comments from participants will be anonymous. III. Data OMB Control Number: 0625–0254. Form Number(s): ITA–4153P. Type of Review: Regular submission. Affected Public: Business or other forprofit organizations. Estimated Number of Respondents: 96. Estimated Time per Response: 45 minutes. Estimated Total Annual Burden Hours: 72. Estimated Total Annual Cost to Public: None. IV. Request for Comments Comments are invited on: (a) Whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimate of the burden (including hours and cost) of the proposed collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology. Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval of this information collection; they also will become a matter of public record. Dated: December 10, 2008. Gwellnar Banks, Management Analyst, Office of the Chief Information Officer. [FR Doc. E8–29621 Filed 12–16–08; 8:45 am] BILLING CODE 3510–FP–P II. Method of Collection U.S. firms will be recruited via telephone to participate in focus group discussions. Firms may be current Commercial Service clients or potential PO 00000 Frm 00008 Fmt 4703 Sfmt 4703 E:\FR\FM\17DEN1.SGM 17DEN1

Agencies

[Federal Register Volume 73, Number 243 (Wednesday, December 17, 2008)]
[Notices]
[Page 76614]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E8-29621]


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DEPARTMENT OF COMMERCE

International Trade Administration


Proposed Information Collection; Comment Request; Commercial 
Service--Client Focus Groups

AGENCY: International Trade Administration, Commerce.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted on or before February 17, 
2009.

ADDRESSES: Direct all written comments to Diana Hynek, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 7845, 14th 
and Constitution Avenue, NW., Washington, DC 20230 (or via the Internet 
at dHynek@doc.gov).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions should 
be directed to Susan Crawford, 202-482-2050, 
Susan.Crawford@mail.doc.gov, Fax 202-482-2599.

SUPPLEMENTARY INFORMATION: 

I. Abstract

    The International Trade Administration's U.S. Commercial Service 
(CS) is mandated by Congress to help U.S. businesses, particularly 
small and medium-sized companies, export their products and services to 
global markets.
    As part of its mission, CS currently uses ``Quality Assurance 
Surveys'' to collect feedback from the U.S. business clients it serves. 
These surveys ask the client to evaluate the CS on its customer service 
provision. The results from the surveys are used to make improvements 
to business processes in order to provide better and more effective 
export assistance to U.S. companies. In addition to collecting client 
feedback through Quality Assurance Surveys, CS would like to use client 
focus groups as a mechanism to obtain further client feedback and 
substantiate customer service trends seen in the surveys. Qualitative 
client focus group data will enrich the quantitative survey data by 
providing insights and a descriptive context to explain the trends that 
emerge in the quantitative data.
    The CS proposes to modify the previously approved collection. Focus 
groups previously addressed awareness and branding issues, but CS plans 
to revise the questions to address quality improvement issues. The 
revised focus group discussion guide will enable CS to obtain a better 
understanding of actions it can take to improve the export-related 
services provided to U.S. firms. In providing these services, CS 
promotes the goods and services of small and medium-sized U.S. 
businesses in foreign markets.

II. Method of Collection

    U.S. firms will be recruited via telephone to participate in focus 
group discussions. Firms may be current Commercial Service clients or 
potential clients. Data will be collected through either face-to-face 
focus group discussion forums (6-8 participants per focus group) and 
conference calls, or through one-on-one qualitative interviews either 
in person or via phone. A moderator will facilitate the discussions and 
notes will be transcribed via computer. All comments from participants 
will be anonymous.

III. Data

    OMB Control Number: 0625-0254.
    Form Number(s): ITA-4153P.
    Type of Review: Regular submission.
    Affected Public: Business or other for-profit organizations.
    Estimated Number of Respondents: 96.
    Estimated Time per Response: 45 minutes.
    Estimated Total Annual Burden Hours: 72.
    Estimated Total Annual Cost to Public: None.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: December 10, 2008.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. E8-29621 Filed 12-16-08; 8:45 am]
BILLING CODE 3510-FP-P