Proposed Information Collection; Comment Request; Comment Card for E-mail Taglines, 57322 [E8-23191]

Agencies

• DEPARTMENT OF COMMERCE
• International Trade Administration

[Federal Register Volume 73, Number 192 (Thursday, October 2, 2008)]
[Notices]
[Page 57322]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E8-23191]



[[Page 57322]]

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DEPARTMENT OF COMMERCE

International Trade Administration


Proposed Information Collection; Comment Request; Comment Card 
for E-mail Taglines

AGENCY: U.S. and Foreign Commercial Service.

ACTION: Notice.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted on or before December 1, 
2008.

ADDRESSES: Direct all written comments to Diana Hynek, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 6625, 14th 
and Constitution Avenue, NW., Washington, DC 20230 (or via the Internet 
at dHynek@doc.gov).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions should 
be directed to Suzan Winters--Phone: (202) 482-6042, 
Suzan.Winters@mail.doc.gov, Fax: (202) 482-2599.

SUPPLEMENTARY INFORMATION:

I. Abstract

    The International Trade Administration's U.S. Commercial Service is 
mandated by Congress to help U.S. businesses, particularly small and 
medium-sized companies, export their products and services to global 
markets. As part of its mission, the U.S. Commercial Service (CS) 
currently uses customer satisfaction surveys to collect feedback from 
U.S. business clients that pay for services performed by CS. These 
surveys ask the client to evaluate CS on its customer service 
provision. The results from the surveys are used to make improvements 
to the agency's business processes in order to provide better and more 
effective export assistance to U.S. companies. In addition to 
soliciting client feedback after a service is delivered, the CS would 
like to add a tagline with a link to a Comment Card at the bottom of 
all employees' e-mail messages to enable clients to submit feedback 
anytime they see fit. The actual tagline would encourage recipients of 
the e-mail to click the Comment Card link and provide feedback on 
service quality. Samples of taglines could be similar to:
    (1) ``Please tell me about the quality of service that I have 
provided to you;'' or
    (2) ``Please let me know how well I have served you.''
    A link to a Comment Card would immediately follow the tagline. The 
purpose of the attached card is to collect feedback from U.S. 
businesses that interact with CS employees. This information will be 
used for quality assurance purposes. Survey responses will be used to 
assess client satisfaction, identify client issues, record client 
results and recognize exemplary service providers.

II. Method of Collection

    Comment Card link embedded in employees' e-mail taglines; clients 
will fill out and submit the Comment Cards electronically.

III. Data

    OMB Control Number: None.
    Form Number(s): None.
    Type of Review: Regular submission.
    Affected Public: Business or other for-profit organizations.
    Estimated Number of Respondents: 5,000.
    Estimated Time per Response: 5-10 minutes.
    Estimated Total Annual Burden Hours: 833.
    Estimated Total Annual Cost to Public: $0.

V. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: September 26, 2008.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
 [FR Doc. E8-23191 Filed 10-1-08; 8:45 am]
BILLING CODE 3510-FP-P