Commercial Service-Strategic User Satisfaction Survey, 19171-19172 [E7-7209]

Download as PDF Federal Register / Vol. 72, No. 73 / Tuesday, April 17, 2007 / Notices Proposed information collection; comment request. ACTION: SUMMARY: The Department of Commerce, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act of 1995, Public Law 104–13 (44 U.S.C. 3506(c)(2)(A)). DATES: Written comments must be submitted on or before June 18, 2007. ADDRESSES: Direct all written comments to Diana Hynek, Departmental Paperwork Clearance Officer, Department of Commerce, Room 6625, 14th and Constitution Avenue, NW., Washington, DC 20230, (or via the internet at DHynek@doc.gov.). FOR FURTHER INFORMATION CONTACT: Requests for additional information or copies of the information collection instrument(s) and instructions should be directed to Larry Hall, BIS ICB Liaison, Department of Commerce, Room 6703, 14th and Constitution Avenue, NW., Washington, DC 20230. SUPPLEMENTARY INFORMATION: I. Abstract The Special Comprehensive License procedure authorizes multiple shipments of items from the U.S. or from approved consignees abroad who are approved in advance by the Bureau of Industry and Security to conduct the following activities: servicing, support services, stocking spare parts, maintenance, capital expansion, manufacturing, support scientific data acquisition, reselling and reexporting in the form received, and other activities as approved on a case-by-case basis. sroberts on PROD1PC70 with NOTICES II. Method of Collection Submitted on forms. III. Data OMB Number: 0694–0089. Form Number: BIS–748P and BIS– 752P. Type of Review: Regular submission. Affected Public: Business or other forprofit organizations. Estimated Number of Respondents: 867. Estimated Time per Response: 1 to 6 hours. Estimated Total Annual Burden Hours: 1,017. Estimated Total Annual Cost: $0. IV. Request for Comments Comments are invited on: (a) Whether the proposed collection of information VerDate Aug<31>2005 19:39 Apr 16, 2007 Jkt 211001 is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimate of the burden (including hours and cost) of the proposed collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology. In addition, the public is encouraged to provide suggestions on how to reduce and/or consolidate the current frequency of reporting. Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval of this information collection; they will also become a matter of public record. Dated: April 11, 2007. Gwellnar Banks, Management Analyst, Office of the Chief Information Officer. [FR Doc. E7–7212 Filed 4–16–07; 8:45 am] BILLING CODE 3510–DT–P DEPARTMENT OF COMMERCE International Trade Administration Commercial Service—Strategic User Satisfaction Survey Proposed information collection; comment request. ACTION: SUMMARY: The Department of Commerce, as part of its continuing effort to reduce paperwork and respondent burdens, invites the general public and other Federal agencies to take this opportunity to comment on the continuing information collections, as required by the Paperwork Reduction Act of 1995, Pub. L. 104–13 (44 U.S.C. 3506 (2) (A)). DATES: Written comments must be submitted on or before June 18, 2007. ADDRESSES: Direct all written comments to Diana Hynek, Departmental Paperwork Clearance Officer, Department of Commerce, Room 6625, 14th and Constitution Avenue, NW., Washington, DC 20230 or via the Internet at dHynek@doc.gov. FOR FURTHER INFORMATION CONTACT: Request for additional information or copies of the information collection instrument and instructions should be directed to: Joseph Carter, 14th and Constitution Avenue, NW., Washington, DC 20230; Phone number: (202) 482– PO 00000 Frm 00007 Fmt 4703 Sfmt 4703 19171 3342; E-mail: joseph.carter@mail.doc.gov. SUPPLEMENTARY INFORMATION: I. Abstract The International Trade Administration’s U.S. Commercial Service (CS) is mandated by Congress to help U.S. businesses, particularly small and medium-sized companies, export their products and services to global markets. As part of its mission, the CS currently uses transactional user satisfaction surveys to collect feedback from U.S. business clients that use CS pay-for-use products/events provided by the organization’s international offices. These surveys ask the client to evaluate the CS on its customer service delivery for a specific transaction. The results from these transactional user satisfaction surveys are used to ensure that clients’ needs and expectations are met and service delivery is consistent across the organization. In addition to conducting user satisfaction surveys on a transactional basis for pay-for-use products/events provided by the CS’s international offices, the CS would like to conduct a strategic user satisfaction survey on an annual basis to collect more in-depth user satisfaction feedback from CS clients in order to assess the importance or relative impact of specific service delivery processes and attributes on overall customer satisfaction. Survey responses would enable the CS to prioritize the allocation of time, budget and resources using performanceimportance diagrams. Without this information, CS is unable to systematically determine the actual and relative levels of performance for attributes, processes and subprocesses, identify the drivers or determinants of overall satisfaction, and provide clear, actionable insights for managerial intervention. This information will be used for program improvement, strategic planning, and allocation of resources. II. Method of Collection The data collection method for the CS is an e-mail message delivering a hot link to a web-enabled survey. If the client does not respond to the survey within two weeks, another e-mail reminder is sent to the client. III. Data OMB Number: None. Form Number: None. Type of Review: Regular submission. Affected Public: Business or other forprofit organizations. Estimated Number of Respondents: 1,500. Estimated Time per Response: 30 minutes. E:\FR\FM\17APN1.SGM 17APN1 19172 Federal Register / Vol. 72, No. 73 / Tuesday, April 17, 2007 / Notices Estimated Total Annual Burden Hours: 750. Estimated Total Annual Costs: $45,000. FOR FURTHER INFORMATION CONTACT: IV. Request for Comments Comments are invited on (a) whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimate of the burden (including hours and costs) of the proposed collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or forms of information technology. Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval of this information collection; they also will become a matter of public record. Dated: April 11, 2007. Gwellnar Banks, Management Analyst, Office of the Chief Information Officer. [FR Doc. E7–7209 Filed 4–16–07; 8:45 am] BILLING CODE 3510–FP–P DEPARTMENT OF COMMERCE International Trade Administration Information for Self-Certification Under FAQ 6 of the United States European Union Safe Harbor Privacy Framework International Trade Administration, United States Department of Commerce. ACTION: Proposed information collection; comment request. sroberts on PROD1PC70 with NOTICES AGENCY: SUMMARY: The Department of Commerce, as part of its continuing effort to reduce paperwork and respondent burdens, invites the general public and other Federal agencies to take this opportunity to comment on the continuing information collections, as required by the Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35). DATES: Written comments must be submitted on or before June 18, 2007. ADDRESSES: Direct all written comments to Diana Hynek, Departmental Paperwork, Clearance Officer, Department of Commerce, Room 6625, 14th and Constitution Avenue, NW., Washington, DC 20230 (or via the Internet at dHynek@doc.gov). VerDate Aug<31>2005 19:39 Apr 16, 2007 Jkt 211001 Requests for additional information or copies of the information collection instrument and instructions should be directed to: Damon Greer, U.S. Department of Commerce, International Trade Administration, Room 2003, 1401 Constitution Avenue, NW., Washington, DC 20230; Phone number: (202) 482– 5023 and fax number: (202) 482–5522. SUPPLEMENTARY INFORMATION: I. Abstract In response to the European Union Directive on Data Protection that restricts transfers of personal information from Europe to countries whose privacy practices are not deemed ‘‘adequate,’’ the U.S. Department of Commerce (DOC) has developed a ‘‘Safe Harbor’’ framework that will allow U.S. organizations to satisfy the European Directive’s requirements and ensure that personal data flows to the United States are not interrupted. In this process, the DOC repeatedly consulted with U.S. organizations affected by the European Directive and interested nongovernment organizations. On July 27, 2000, the European Commission issued its decision in accordance with Article 25.6 of the Directive that the Safe Harbor Privacy Principles provide adequate privacy protection. The Safe Harbor framework bridges the differences between the European Union (EU) and U.S. approaches to privacy protection. The complete set of Safe Harbor documents and additional guidance materials may be found at https://export.gov/safeharbor. Once the Safe Harbor was deemed ‘‘adequate’’ by the European Commission on July 27, 2000, DOC began working on the requirements that are necessary to put this accord into effect. The European Member States implemented the decision made by the Commission within 90 days. Therefore, the Safe Harbor became operational on November 1, 2000. The DOC created a list for U.S. organizations to sign up to the Safe Harbor and provided guidance on the mechanics of signing up to this list. As of March 1, 2007, 1,100 U.S. organizations have been placed on the Safe Harbor List, located at https:// export.gov/safeharbor. Organizations that have signed up to this list are deemed ‘‘adequate’’ under the Directive and do not have to provide further documentation to European officials. This list will be used by EU organizations to determine whether further information and contracts will be needed for a U.S. organization to receive personally identifiable information. This list is necessary to make the Safe Harbor accord PO 00000 Frm 00008 Fmt 4703 Sfmt 4703 operational, and was a key demand of the Europeans in agreeing that the Principles were providing ‘‘adequate’’ privacy protection. The Safe Harbor provides a number of important benefits to U.S. firms. Most importantly, it provides predictability and continuity for U.S. organizations that receive personal information from the European Union. Personally identifiable information is defined as any information that can be identified to a specific person, for example an employee’s name and extension would be considered personally identifiable information. All 15 member countries are bound by the European Commission’s finding of ‘‘adequacy’’. The Safe Harbor also eliminates the need for prior approval to begin data transfers, or makes approval from the appropriate EU member countries automatic. The Safe Harbor principles offer a simpler and cheaper means of complying with the adequacy requirements of the Directive, which should particularly benefit small and medium enterprises. The decision to enter the Safe Harbor is entirely voluntary. Organizations that decide to participate in the Safe Harbor must comply with the safe harbor’s requirements and publicly declare that they do so. To be assured of Safe Harbor benefits, an organization needs to reaffirm its self-certification annually to the Department of Commerce that it agrees to adhere to the safe harbor’s requirements, which includes elements such as notice, choice, access, data integrity, security and enforcement. This list will be most regularly used by European Union organizations to determine whether further information and contracts will be needed by a U.S. organization to receive personally identifiable information. It will be used by the European Data Protection Authorities to determine whether a company is providing ‘‘adequate’’ protection, and whether a company has requested to cooperate with the Data Protection Authority. This list will be accessed when there is a complaint logged in the EU against a U.S. organization. This will be on a monthly basis. It will be used by the Federal Trade Commission and the Department of Transportation to determine whether a company is part of the Safe Harbor. This will be accessed if a company is practicing ‘‘unfair and deceptive’’ practices and has misrepresented itself to the public. It will be used by the Department of Commerce and the European Commission to determine if organizations are signing up to the list. E:\FR\FM\17APN1.SGM 17APN1

Agencies

[Federal Register Volume 72, Number 73 (Tuesday, April 17, 2007)]
[Notices]
[Pages 19171-19172]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E7-7209]


-----------------------------------------------------------------------

DEPARTMENT OF COMMERCE

 International Trade Administration


Commercial Service--Strategic User Satisfaction Survey

ACTION: Proposed information collection; comment request.

-----------------------------------------------------------------------

SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burdens, invites the general public 
and other Federal agencies to take this opportunity to comment on the 
continuing information collections, as required by the Paperwork 
Reduction Act of 1995, Pub. L. 104-13 (44 U.S.C. 3506 (2) (A)).

DATES: Written comments must be submitted on or before June 18, 2007.

ADDRESSES: Direct all written comments to Diana Hynek, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 6625, 14th 
and Constitution Avenue, NW., Washington, DC 20230 or via the Internet 
at dHynek@doc.gov.

FOR FURTHER INFORMATION CONTACT: Request for additional information or 
copies of the information collection instrument and instructions should 
be directed to: Joseph Carter, 14th and Constitution Avenue, NW., 
Washington, DC 20230; Phone number: (202) 482-3342; E-mail: 
joseph.carter@mail.doc.gov.

SUPPLEMENTARY INFORMATION: 

I. Abstract

    The International Trade Administration's U.S. Commercial Service 
(CS) is mandated by Congress to help U.S. businesses, particularly 
small and medium-sized companies, export their products and services to 
global markets. As part of its mission, the CS currently uses 
transactional user satisfaction surveys to collect feedback from U.S. 
business clients that use CS pay-for-use products/events provided by 
the organization's international offices. These surveys ask the client 
to evaluate the CS on its customer service delivery for a specific 
transaction. The results from these transactional user satisfaction 
surveys are used to ensure that clients' needs and expectations are met 
and service delivery is consistent across the organization. In addition 
to conducting user satisfaction surveys on a transactional basis for 
pay-for-use products/events provided by the CS's international offices, 
the CS would like to conduct a strategic user satisfaction survey on an 
annual basis to collect more in-depth user satisfaction feedback from 
CS clients in order to assess the importance or relative impact of 
specific service delivery processes and attributes on overall customer 
satisfaction. Survey responses would enable the CS to prioritize the 
allocation of time, budget and resources using performance-importance 
diagrams. Without this information, CS is unable to systematically 
determine the actual and relative levels of performance for attributes, 
processes and subprocesses, identify the drivers or determinants of 
overall satisfaction, and provide clear, actionable insights for 
managerial intervention. This information will be used for program 
improvement, strategic planning, and allocation of resources.

II. Method of Collection

    The data collection method for the CS is an e-mail message 
delivering a hot link to a web-enabled survey. If the client does not 
respond to the survey within two weeks, another e-mail reminder is sent 
to the client.

III. Data

    OMB Number: None.
    Form Number: None.
    Type of Review: Regular submission.
    Affected Public: Business or other for-profit organizations.
    Estimated Number of Respondents: 1,500.
    Estimated Time per Response: 30 minutes.

[[Page 19172]]

    Estimated Total Annual Burden Hours: 750.
    Estimated Total Annual Costs: $45,000.

IV. Request for Comments

    Comments are invited on (a) whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and costs) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or forms of information technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: April 11, 2007.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. E7-7209 Filed 4-16-07; 8:45 am]
BILLING CODE 3510-FP-P

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