Wyoming Administrative Code
Agency 038 - Wyoming Gaming Commission
Sub-Agency 0002 - Online Sports Wagering
Chapter 4 - Patron Wagers
Section 4-13 - Patron Complaints

Universal Citation: WY Code of Rules 4-13

Current through September 21, 2024

(a) A sports wagering operator or sports wagering vendor must include on its sports wagering system a clear mechanism to advise patrons of their right to make a complaint against the sports wagering operator or sports wagering vendor, including information explaining how complaints can be filed, how complaints are resolved, and how the patron may submit a complaint to the Commission.

(b) When a patron makes a complaint, the sports wagering operator or sports wagering vendor shall immediately issue a complaint report, setting out:

(i) The name of the complainant;

(ii) The nature of the complaint;

(iii) The name of the persons, if any against whom the complaint was made;

(iv) The date of the complaint; and

(v) The action taken or proposed to be taken, if any, by the sports wagering operator or sports wagering vendor.

(c) The sports wagering operator or sports wagering vendor shall maintain every complaint report for a minimum of five (5) years, which shall be made available to the Commission for inspection upon request.

(d) A sports wagering operator or sports wagering vendor must attempt to resolve all complaints with the patron.

(e) Upon receipt of a written complaint, a sports wagering operator or sports wagering vendor must investigate and provide a written response to the patron within ten (10) business days. If a sports wagering operator or sports wagering vendor needs additional time to investigate or resolve a complaint beyond ten (10) business days, the patron must be notified of the need for additional time and be given an expected time frame in which the complaint may be resolved.

(f) On receipt of a complaint from a patron, the Commission may conduct any investigation the Commission considers necessary and may direct a sports wagering operator or sports wagering vendor to take any corrective action the Commission considers appropriate.

Disclaimer: These regulations may not be the most recent version. Wyoming may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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