Current through February 26, 2024
(1) PERIODIC
INSPECTIONS.
(a) A service center shall
inspect and calibrate a device when it is installed to ensure that it is
functioning properly, reliably and accurately.
(b) A service center shall conduct tamper
inspections any time that a device is serviced. Tamper inspections include all
of the following:
1. Inspection of all
external wiring insulation, connections, and sheathing for the device and
locations where the device connects to the vehicle.
Note: Detected tampering must be reported and
evidence retained under s. Trans 313.105(7).
2. Documentation of any electronic
indications of tampering to the device's memory record.
3. Inspection of all tamper seals for breaks,
tears or other evidence of tampering.
4. Inspection of the device's tamper
detection capabilities.
(c) A service provider shall cause all of its
service centers to have all the tools, test equipment and manuals needed to
service devices and shall perform basic troubleshooting related to device
installation and operation.
(2) SERVICE LOCATIONS AND HOURS. A
manufacturer, vendor or service provider that makes an affirmation under s.
Trans
313.09(1) shall provide the following
minimum service:
(a) Repair or replace the
device within 3 days after service is requested.
(b) A reasonable number of service centers
within the state. If a service provider has a fixed, permanent service center,
it may install and service devices using mobile service centers in this state
in accordance with s. Trans 313.10(11). Service centers must establish and
maintain reasonable business hours.
(c) A 24-hour toll-free telephone number to
answer questions, and to deal with mechanical problems and emergencies related
to the device.
Note: Nothing in this paragraph is intended to
prohibit a manufacturer, vendor or service provider from providing additional
alternative communication mechanisms. Explanation of responsibility for
responding to telephone inquiries and other communications is required as part
of an application filed under s.
Trans 313.04(2)
(b) 20.
(3) SECURITY. A service provider shall comply
with all of the following security requirements:
(a) Only authorized employees of a service
provider, manufacturer or the department may observe the installation of a
device. Reasonable security measures must be taken to prevent the customer from
observing the installation of a device, or obtaining access to installation
materials.
(b) A service provider
is prohibited from assisting or facilitating any tampering, circumvention or
bypass of a device.
(c) A service
provider may not install a device on a vehicle owned or operated by any of its
employees.
(d) A service provider
shall install any security device provided by the manufacturer.
(e) A service provider may not access or
alter the internal components of a handset or vehicle module.
Note: Internal repairs of handsets and vehicle
modules are performed by the manufacturer or a approved manufacturer-approved
authorized device repair facility.
(4) INSTALLATION. A service center shall
comply with all of the following installation service requirements:
(a) Installation of a device must be
completed within 10 days of a customer request, unless the customer requests
scheduling installation at a later date or fails to provide the service center
with access to the vehicle as scheduled within the 10-day period.
(b) A service center shall inspect each
vehicle before installing the device. The inspection must include screening
procedures to ensure the vehicle in which the device is to be installed is in a
mechanical and electrical condition that will allow the device to meet the
specifications in s.
Trans
313.04(5). Conditions that the
manufacturer has determined would prevent the device from meeting the
specifications of s.
Trans
313.04 must be repaired before the device is
installed. The customer shall be responsible for all the costs of any repairs
to the vehicle.
(c) After a device
is installed, the service center shall inspect the vehicle and device to ensure
that the installation was performed properly and that it does not interfere
with the normal operation of the vehicle.
(e) A service center is not required to
install devices on the following types of motor vehicles:
1. Motorcycles or autocycles.
2. Commercial motor vehicles.
3. Vehicles for which installation
instructions for ignition interlock devices do not exist.
Note: A vehicle's inclusion in this paragraph is
not a determination as to whether a device is capable of being installed on a
vehicle. See s.
343.301(1m)
(b), Stats.
(5) SERVICE REQUIREMENTS. A
service provider shall be responsible for all of the following:
(a) A service provider shall follow the
manufacturer's specifications for service and repair.
(b) All devices shall be scheduled for
service and calibration at intervals not to exceed 60 days. Any failure of a
customer to obtain required service or calibration shall be reported to the
department in the manner prescribed by the department.
(c) Each time a device is serviced, the
service center shall extract the data recorded in the device's memory, and
transmit the data to the manufacturer for retention in the customer's file and
reporting to the department.
(6) REMOVAL.
(a) Whenever a device is removed, the vehicle
must be restored to its original condition. All severed wires must be securely
reconnected and insulated with heat shrink tubing or its equivalent.
(b) A service provider, vendor or
manufacturer shall transmit proof of installation or removal to the department
in the manner prescribed by the department within 3 business days after the
installation or removal of a device.
(7) TRAINING. A service center shall provide
an orientation to the ignition interlock device to the driver and any family
members or others who may drive the vehicle. The service center shall include
information on all service locations, procedures for regular servicing and
emergency situations, and a minimum of two successful start sequences performed
by the customer in the vehicle as part of the orientation.
(8) MOUTHPIECES. A service provider shall
supply an adequate number of mouthpieces, breath receptors or other sample
components to the customer upon initial installation and each time the device
is serviced.
(9) INSPECTION.
(a) To ensure compliance with the
requirements of this section, the service provider shall make any service
location and any device at the service location available for inspection by the
department during the service provider's normal business hours.
(b) The department may attend service calls
made by a service center, may inspect service centers, and may audit work
performed by service centers.
(10) CALIBRATION.
(a) A person shall calibrate a device using
the calibration procedure for that device established by the manufacturer and
approved by the department.
(b) No
person may use a wet bath simulator for the calibration of any
device.
(c) Calibration shall
ensure that the device accurately measures alcohol concentration. A device
shall be considered properly calibrated if it measures a dry gas sample at or
below 0.050 g/210L within a range of ± 0.005 g/210L.
(11) MOBILE SERVICE CENTERS.
(a) All provisions of this chapter pertaining
to service centers are applicable to mobile service centers.
(b) Service centers shall provide the
department with a schedule for installation and calibration mobile services 24
hours before the services occur in a manner prescribed by the department. The
service center shall cause the schedule to contain the name of the customer,
the name of the manufacturer or vendor, the name of the service center, the
location where the service will occur, and the anticipated date and time of the
service. Emergency service may be provided to a customer for lockout, device or
vehicle malfunction issues without advance notice under this
paragraph.
(c) All mobile service
centers shall be associated with a fixed, permanent service center.
(12) CONSUMER DISCLOSURE. Any
agreement, contract, or other document presented to a person to authorize
installation of a device on a vehicle shall include all of the following
information in no less than 12-point type on the front page of the documents:
(a) Cost of installation of the device in the
vehicle.
(b) Monthly maintenance
costs for the device.
(c) A
description of any additional charges that may be made to the person including
charges for mouthpieces, breath receptors or other sample components, if any,
violation reset, maintenance, device insurance, reporting, or device
calibration.
(d) The cost, if any,
to be charged to person if the service provider that installs the device
subsequently removes the device.
