Wisconsin Administrative Code
Department of Corrections
Chapter DOC 347 - SECURED RESIDENTIAL CARE CENTERS FOR CHILDREN AND YOUTH
Subchapter VII - Resources for Youth
Section DOC 347.38 - Grievance procedure
Universal Citation: WI Admin Code ยง DOC 347.38
Current through August 26, 2024
(1) GENERAL.
(a) The facility shall provide all youth with
access to a grievance procedure that provides an opportunity for resolution of
complaints.
(b) The facility shall
provide a process by which youth can submit grievances in a confidential manner
that is only accessible by a supervisor or designee.
(2) PROCEDURE.
(a) The facility shall screen all grievances
within 24 hours of receipt, excluding weekends and holidays. Priority shall be
given to grievances concerning health and safety.
(b) The facility shall, within 7 days of
receipt of the grievance, issue a written response and provide a copy to the
youth. The response shall state the issue, the facts upon which any decision is
based, the decision, and the reasons for the decision.
(c) The facility shall provide at least one
level of appeal.
(d) The facility
shall maintain a grievance log that includes all of the following:
1. The date and time each grievance is
received.
2. The nature of the
grievance.
3. The date of the
response.
4. The individual issuing
a response.
5. The status of any
appeal.
(3) RETALIATION. The facility shall prohibit retaliation for use of the grievance procedure.
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