West Virginia Code of State Rules
Agency 69 - Health And Human Resources
Title 69 - LEGISLATIVE RULE DEPARTMENT OF HEALTH AND HUMAN RESOURCES
Series 69-17 - Syringe Services Program Licensure
Section 69-17-11 - Quality Assurance and Performance Improvement
Current through Register Vol. XLI, No. 38, September 20, 2024
11.1. The program administrator is responsible for and shall review at least annually the development, implementation, maintenance, and effective evaluation of quality assessments for performance improvement and effectiveness. This process systematically collects, measures, analyzes, and tracks objective indicators of participant care and services and program operations. This evaluation plan should review whether the syringe services goals are being met and, if goals are not being met, decide if and how to change services to better meet the syringe services program's goals.
11.2. The syringe services program shall maintain current quality assessment and performance improvement policies that objectively and systematically monitor and evaluate the quality and appropriateness of participant service, evaluate the methods to improve participant service, identify and correct deficiencies within the program, and provide for opportunities to improve the program's performance and quality of service.
11.3. The syringe services program shall make available to the Director the results of quality assessment and performance improvement information upon request.
11.4. Quality assessment and performance improvement policies and areas of measurement shall include, but not be limited to: