Current through Register Vol. XLI, No. 13, March 29, 2024
4.1.
Selection of an Initial 211 Provider.
4.1.a.
The 211 Collaborative shall submit its written decision, together with
supporting documents, selecting an initial 211 Provider to the Commission
within one-hundred twenty (120) days of the effective date of this rule. No
Commission approval of the 211 Collaborative's decision is required for the 211
Provider to begin providing service.
4.1.b. The Commission shall cause notice of
the 211 Collaborative's decision selecting an initial 211 Provider to be
published, statewide within ten (10) days following receipt of such decision
and supporting documents.
4.2. Term of 211 Provider; Removal of 211
Provider.
4.2.a. The 211 Collaborative may, in
its discretion, fix or otherwise limit the 211 Provider's term of
service.
4.2.b. The 211
Collaborative may, for cause, remove the 211 Provider at any time during the
211 Provider's term of service. "Cause" shall be construed to mean:
(1) the 211 Provider's material
non-performance of any obligation established as part of its selection by the
211 Collaborative;
(2) the 211
Provider's violation of any Commission rule, regulation or order relating to
the operation of the statewide 211 system; or
(3) malfeasance or fraud on the 211
Provider's part. The 211 Collaborative shall submit its written decision
removing the 211 Provider to the Commission within ten (10) days of such
decision.
4.2.c. In the
event the 211 Provider's term of service expires, or if the 211 Provider is
removed pursuant to this subsection, the 211 Collaborative shall take action to
designate a successor 211 Provider prior to the expiration of the current 211
Provider's term or effective date of the 211 Provider's removal, if
possible.
4.2.d. If the 211
Provider determines to cease operating the statewide 211 system, the 211
Provider shall provide written notice to the 211 Collaborative and the
Commission at least ninety (90) calendar days prior to its intended date of
cessation of operation as the 211 Provider.
4.3. Selection of Subsequent 211 Providers.
4.3.a. In the event the 211 Provider's term
of service expires, or if the 211 Provider is removed pursuant to subsection 2
of this section, or if the current 211 Provider ceases to operate the statewide
211 system for any reason, the 211 Collaborative shall solicit and review
applications from qualified I & R providers, including call centers,
seeking to operate the statewide 211 system.
4.3.b. The 211 Collaborative shall provide
public notice by publication at least once in a newspaper, duly qualified by
the Secretary of State, published and of general circulation throughout the
state, and by other appropriate means, advising I & R providers that the
211 Collaborative is soliciting applications for selection of a 211
Provider.
4.3.c. The 211
Collaborative shall submit its written decision selecting a subsequent 211
Provider, together with supporting documents, to the Commission within thirty
(30) days of such decision.
4.3.d.
The Commission shall cause notice of the 211 Collaborative's decision selecting
a subsequent 211 Provider to be published, statewide, within ten (10) days
following receipt of such decision and supporting documents.
4.4. The 211 Collaborative shall
have final operational authority over changes in the 211 Provider, and shall
submit to the Commission a plan for continuation of the statewide 211 system
under the circumstances set forth in subsection 2 of this section.
4.5. The Commission, or its designated
representative, shall mediate any dispute involving the selection or removal of
the 211 Provider, upon the filing of a petition requesting mediation with the
Commission by either the 211 Collaborative, the 211 Provider or an aggrieved
applicant for selection as the 211 Provider.
4.6. The 211 Provider shall not charge a fee
to I & R providers or to community-based resources, such as social services
and charities that provide housing, medical care, human services, financial
assistance, or other social services, for participation in the statewide 211
system.
