West Virginia Code of State Rules
Agency 150 - Public Service Commission
Title 150 - EXEMPT LEGISLATIVE RULE PUBLIC SERVICE COMMISSION
Series 150-29 - Rules For Statewide Telephone Information And Referral 211 Service
Section 150-29-3 - The 211 Collaborative

Universal Citation: 150 WV Code of State Rules 150-29-3

Current through Register Vol. XLI, No. 13, March 29, 2024

3.1. The 211 Collaborative shall provide direction and oversight over the operation of the statewide 211 system established in West Virginia in accordance with the May 15, 2002, task force report in WVPSC Case No. 01-0689-T-GI and this rule.

3.2. The 211 Collaborative shall include I & R providers, including call centers, representatives of social services and charitable organizations, governmental agencies, public service answering points, educational institutions, and the public. In addition, the 211 Collaborative shall include, at all times, one (1) non-voting representative of the 211 Provider.

3.2.a. The 211 Collaborative shall maintain with the Commission, at all times, a list of its members, either in written form or in electronic format, which shall be revised as the 211 Collaborative's membership changes.

3.2.b. The 211 Collaborative shall maintain with the Commission, at all times, a current copy of the 211 Collaborative's articles of incorporation and by-laws, either in written form or in electronic format.

3.3. The 211 Collaborative shall ensure that the 211 Provider adheres to national standards established by AIRS regarding I & R operations, program development and the training and conduct of I & R specialists.

3.4. Within sixty (60) days of the effective date of this rule, the 211 Collaborative shall prepare written procedures governing the 211 Collaborative's monitoring and oversight of the statewide 211 system's operation, as well as written procedures governing the process and standards for selecting the 211 Provider. The 211 Collaborative shall maintain with the Commission, at all times, a current copy of the written procedures set forth in this subsection, either in written form or in electronic format.

3.5. All documents and other materials required to be maintained with the Commission pursuant to this section, shall be accessible on the Commission's official Internet website.

3.6. The 211 Collaborative shall reasonably assist the 211 Provider in complying with the requirements of this rule.

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