Washington Administrative Code
Title 480 - Utilities and Transportation Commission
Chapter 480-121 - Registration and competitive classification of telecommunications companies
Section 480-121-065 - Customer notice requirements - Petition for competitive classification of a service or a company
Current through Register Vol. 24-06, March 15, 2024
(1) When a telecommunications company petitions for competitive classification of a telecommunications service(s), the company must provide notice to each affected customer at least thirty days before the requested effective date.
(2) Each customer notice must include, at a minimum:
(3) Methods of notice permitted include a bill insert, bill message, printing on the billing envelope, a separate mailing to all affected customers or, if the company has the capability and the customer has authorized, by e-mail.
(4) Within ten days of making a filing requiring posting, publication, or customer notice, a company must file a declaration with the commission's records center that the required notice has been posted, published, and/or mailed. The declaration must include:
(5) A company may request assistance from the commission's designated public affairs officer with efforts to comply with this section.
(6) The commission may require notice to customers other than those described in this rule when the commission determines that additional customer education is needed.
Statutory Authority: RCW 80.01.040 and 80.04.180. 02-11-081 (Docket No. U-991301, General Order No. R-498), § 480-121-065, filed 5/14/02, effective 6/17/02.