Current through Register Vol. 24-18, September 15, 2024
(1) Program operators shall coordinate to
present a consistent statewide drug take-back system as described in
RCW
69.48.050 and
69.48.070.
(2) Each program operator is independently
responsible for complying with all requirements of chapter 69.48 RCW and this
chapter. Each program operator is responsible for their own promotional
material.
(3) Collection sites at
long-term care facilities and substance use disorder treatment programs are not
available to the general public. Program operators shall exclude these
collection sites from public promotional material.
(4) For the purpose of this section:
(a) "Promotional material" means promotion,
education, and outreach material about the safe storage and secure collection
of covered drugs and includes, but is not limited to: Websites; telephone
numbers; secure collection receptacle (kiosk) signage; posters; brochures;
mailer instructional inserts; advertising for drug take-back events; media
material; and information for authorized collectors, collection sites,
mail-back distribution locations, and take-back event partners.
(b) Public promotional material means
promotional material focused on increasing understanding and use of safe
medication return.
(c) Partner
promotional material means promotional material focused on recruiting and
educating authorized collectors, collection sites, mail-back distribution
locations, and take-back event partners.
(5) Each program operator shall ensure their
public promotional materials are easy for people to use and understand. This
includes people with limited-English proficiency and people with disabilities
including, but not limited to, people who are deaf or blind.
(6) Each program operator shall ensure their
public promotional material describes how to access all collection sites,
mail-back distribution locations, and take-back events regardless of program
operator.
(7) Each program operator
shall refer to the statewide drug take-back system as "Safe Medication Return"
on all their promotional material. Program operators shall not use any other
name to refer to their drug take-back program. Nothing in this section
prohibits inclusion of program operator name in or on promotion, education, or
outreach material.
(8) Program
operators shall coordinate to develop a safe medication return logo or mark and
shall use the logo or mark to promote safe medication return as the statewide
drug take-back system.
(a) The logo or mark
must be approved by the department prior to use by any program
operator.
(b) The logo or mark must
be included on all promotional material.
(9) Program operators shall ensure the single
website required by
RCW
69.48.070 presents a consistent statewide
drug take-back system.
(a) The single website
domain name must be descriptive of safe medication return, Washington's drug
take-back system, and must not appear specific to any program
operator.
(b) The single website
must describe the statewide safe medication return system including, but not
limited to, information on:
(i) Why and how to
safely store and securely dispose of medication, including discouraging
disposal of medication down drains or in the garbage;
(ii) What safe medication return accepts and
does not accept; and
(iii) The
single toll-free telephone number.
(c) The single website must display all
collection sites and mail-back distribution locations available to the general
public for all program operators on one map and in one table. The single
website must display all drug take-back events for all program operators in one
table. This information must be searchable by zip code and city and must
display all options regardless of program operator.
(d) Each program operator shall update their
collection sites, mail-back distribution locations, and locations and dates for
drug take-back events on the single website at least quarterly.
(e) The single website must include, in a
prominent place, links to the department's safe medication return website and
contact information. The single website must inform the public that the
department welcomes comments, questions, and concerns. The department shall
provide program operators the appropriate URL and contact
information.
(10)
Program operator specific websites must present a consistent statewide drug
take-back system.
(a) Program operator
specific websites must include links to the single website described in
subsection (9) of this section.
(b)
Program operator specific websites must present all collection sites, mail-back
distribution locations, and take-back events for all program operators whenever
presenting information about any collection site, mail-back distribution
location, or take-back event. Information about other program operator's
collection sites, mail-back distribution locations, and take-back events must
be at least as current as single website.
(c) Program operators shall not include
program operator specific websites in any public promotional
material.
(11) Program
operators may include program operator specific email address on secure
collection receptacles (kiosks) and mailer instructional inserts to inform the
public how to receive support or provide comments about secure collection
receptacle (kiosk) or mailer. Program operator specific email addresses must
not be included on any other public promotional material.
(12) Program operators shall ensure the
single toll-free telephone number required by
RCW
69.48.070(2) and all call
centers accessed through that single toll-free telephone number present a
consistent statewide drug take-back system. The single toll-free telephone
number and all call centers accessed through it must:
(a) Answer calls 24 hours a day, seven days a
week;
(b) Allow callers to access
information about the statewide safe medication return system including, but
not limited to:
(i) Why and how to safely
store and securely dispose of medication, including discouraging disposal of
medication down drains or in the garbage;
(ii) What safe medication return accepts and
does not accept; and
(iii) The
single website.
(c)
Provide callers with all collection sites, mail-back distribution locations,
and drug take-back events available to the general public for all program
operators based on location criteria provided by the caller. Callers shall not
be required to choose between program operators to receive this
information;
(d) Allow callers to
order mail-back supplies; and
(e)
Provide the department's contact information to callers who would like to
provide feedback, including comments, questions, and concerns. The department
shall provide program operators the appropriate contact information.
(13) Program operator specific
telephone numbers and call centers must present a consistent statewide drug
take-back system.
(a) Program operator
specific telephone numbers and call centers must present all collection sites,
mail-back distribution locations, and take-back events available to the general
public for all program operators whenever presenting information about any
collection site, mail-back distribution location, or take-back event.
(b) Program operators shall not include
program specific telephone numbers in any public promotional material, except
on secure collection receptacles (kiosks) and mailer instructional inserts to
inform the public how to receive support and provide comments about secure
collection receptacle (kiosk) or mailer.
(14) Current program operators shall
coordinate with newly approved program operators to ensure subsections (1),
(9), and (12) of this section are met within 180 days of the department's
approval of a new program operator's proposal.
(15) Requirements of this section must be
implemented by program operators within one year of the date the rule is
adopted.
