Washington Administrative Code
Title 246 - Health, Department of
FACILITY STANDARDS AND LICENSING
Chapter 246-341 - Behavioral health agency licensing and certification requirements
CERTIFICATION AND SERVICE STANDARDS FOR BEHAVIORAL HEALTH INFORMATION AND ASSISTANCE SERVICES
Section 246-341-0670 - Crisis telephone support services-Service standards
Universal Citation: WA Admin Code 246-341-0670
Current through Register Vol. 24-18, September 15, 2024
Crisis telephone support services are services provided as a means of first contact for an individual in crisis or need of assistance. These services may include de-escalation and referral.
(1) A behavioral health agency providing crisis telephone support services must:
(a)
Have services available 24 hours per day, seven days per week;
(b) Assure communication and coordination
with the individual's mental health or substance use treatment provider, if
indicated and appropriate;
(c)
Remain on the phone with an individual in crisis in order to provide
stabilization and support until the crisis is resolved or referral to another
service is accomplished;
(d) As
appropriate, refer individuals to voluntary or involuntary treatment facilities
for admission on a seven day a week, 24 hour a day basis, including
arrangements for contacting the designated crisis responder; and
(e) Develop and implement policies and
procedures for training staff to identify and assist individuals in crisis
before assigning the staff member to unsupervised duties.
(2) Documentation of a crisis telephone support service must include the following:
(a) A brief summary of each service
encounter, including the date, time, and duration of the encounter;
(b) The names of the participants;
(c) A follow-up plan or disposition,
including any referrals for services, including emergency medical
services;
(d) Whether an individual
has a crisis plan and any request to obtain the crisis plan; and
(e) The name and credential, if applicable,
of the staff person providing the service.
(3) A behavioral health agency providing crisis telephone services for substance use disorder must ensure a professional appropriately credentialed to provide substance use disorder treatment is available or on staff 24 hours a day, seven days a week.
Disclaimer: These regulations may not be the most recent version. Washington may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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