Washington Administrative Code
Title 246 - Health, Department of
FACILITY STANDARDS AND LICENSING
Chapter 246-335 - In-home services agencies
Part 3 - Requirements Specific to Home Health Agency Services
Section 246-335-555 - Quality improvement program
Universal Citation: WA Admin Code 246-335-555
Current through Register Vol. 24-18, September 15, 2024
Every home health licensee must develop and operationalize a quality improvement program to ensure the quality of care and services provided throughout all approved service areas including, at a minimum:
(1) A complaint process that includes a procedure for the receipt, investigation, and disposition of complaints regarding services provided;
(2) A method to identify, monitor, evaluate, and correct problems identified by patients, families, personnel, contractors, or volunteers; and
(3) A system to assess patient satisfaction with the overall services provided by the agency.
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