Washington Administrative Code
Title 246 - Health, Department of
FACILITY STANDARDS AND LICENSING
Chapter 246-335 - In-home services agencies
Part 2 - Requirements Specific to Home Care Agency Services
Section 246-335-455 - Quality improvement program
Universal Citation: WA Admin Code 246-335-455
Current through Register Vol. 24-18, September 15, 2024
Every home care licensee must develop and operationalize a quality improvement program to ensure the quality of care and services provided throughout all approved service areas including, at a minimum:
(1) A complaint process that includes a procedure for the receipt, investigation, and disposition of complaints regarding services provided;
(2) A method to identify, monitor, evaluate, and correct problems identified by clients, families, personnel, contractors, or volunteers; and
(3) A system to assess client satisfaction with the overall services provided by the agency.
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