Virginia Administrative Code
Title 12 - HEALTH
Agency 5 - DEPARTMENT OF HEALTH
Chapter 381 - REGULATIONS FOR THE LICENSURE OF HOME CARE ORGANIZATIONS
Part I - Definitions and General Information
Section 12VAC5-381-100 - Complaint investigations conducted by the OLC
Current through Register Vol. 40, No. 16, March 25, 2024
A. The OLC has the responsibility to investigate any complaints regarding alleged violations of this chapter and applicable law.
B. Complaints may be received in writing or orally and may be anonymous.
C. When the investigation is complete, the licensee and the complainant, if known, will be notified of the findings of the investigation.
D. As applicable, the administrator shall submit, within 15 working days of receipt of the complaint report, an acceptable plan of correction for any deficiencies found during a complaint investigation. The plan of correction shall contain:
E. The administrator will be notified in writing whenever any item in the plan of correction is determined to be unacceptable.
F. The administrator shall be responsible for assuring the plan of correction is implemented and monitored so that compliance is maintained.
Statutory Authority
§§ 32.1-12 and 32.1-162.12 of the Code of Virginia.