Virginia Administrative Code
Title 12 - HEALTH
Agency 35 - DEPARTMENT OF BEHAVIORAL HEALTH AND DEVELOPMENTAL SERVICES
Chapter 46 - REGULATIONS FOR CHILDREN'S RESIDENTIAL FACILITIES
Part IV - Programs and Services
Section 12VAC35-46-1090 - Grievance procedures
Universal Citation: 2 VA Admin Code 35-46-1090
Current through Register Vol. 41, No. 3, September 23, 2024
A. The provider shall develop and implement written policies and procedures governing the handling of grievances by residents. If not addressed by other applicable regulations, the policies and procedures shall:
1. Be written in clear and simple
language;
2. Be communicated to the
residents in an age or developmentally appropriate manner;
3. Be posted in an area easily accessible to
residents and their parents and legal guardians;
4. Ensure that any grievance shall be
investigated by an objective employee who is not the subject of the grievance;
and
5. Require continuous
monitoring by the provider of any grievance to assure there is no retaliation
or threat of retaliation against the child.
B. All documentation regarding grievances shall be kept on file at the facility for three years unless other regulations require a longer retention period.
Statutory Authority
§§ 37.2-408 and 37.2-203 of the Code of Virginia.
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