Section II General Policies
A. Long-term care services shall be based on
person-centered planning and shall be designed to ensure quality and protect
the health and welfare of the individuals receiving services.
B. Long-term care services shall be provided
in a cost-effective and efficient manner, preventing duplication, unnecessary
costs, and unnecessary administrative tasks. The Department shall manage
long-term care services so as to use resources efficiently and to maximize the
benefits and services available to the greatest number of eligible
individuals.
C. The Department
shall administer the Choices for Care waiver in accordance with these
regulations, the CMS terms and conditions, and applicable state and federal
law.
D. Eligible individuals shall
be informed of feasible service alternatives.
E. Consistent with federal terms and
conditions, the Department has the authority to implement different elements of
the Choices for Care waiver at different times.
F. The Department encourages any applicant or
participant who disagrees with a decision to contact the Department staff
person who made the decision to try to resolve the disagreement
informally.
Section III
Definitions
The following definitions shall be used for these regulations
and in the administration of the Choices for Care Medicaid waiver:
1. "Activities of Daily Living" (ADLs) means
dressing and undressing, bathing, personal hygiene, bed mobility, toilet use,
transferring, mobility in and around the home, and eating.
2. "Adult Day Services" means a range of
health and social services provided at a certified adult day site.
3. "Adult Foster Care" means care and
supervision provided by an approved provider, limited to a maximum of two
individuals in each setting.
4.
"Applicant" means an individual who has submitted an application to the
Department.
5. "Assistive Devices"
means devices used to increase, maintain, or improve the individual's
functional capabilities.
6.
"Authorized Representative" means an individual who has been given legal
authority to act on behalf of an applicant or participant.
7. "Behavioral Symptoms" means behavior that
is severe, frequent and requires a controlled environment to provide continuous
monitoring or supervision.
8. "Case
Management" means assistance to individuals in gaining access to services,
regardless of the funding source. Case management includes individual
assessment, service planning, and monitoring of services.
9. "Cash and Counseling" means a service
model through which an individual is given greater choice in how long-term care
funds are spent to meet individual needs.
10. "Commissioner" means the Commissioner of
the Department of Disabilities, Aging and Independent Living.
11. "Companion Care" means supervision and
socialization of individuals who are unable to care for themselves, as required
by the needs of the individual (e.g. protective supervision, assistance with
transportation, recreation, etc.).
12. "Controlled Environment" means an
environment that provides continuous care and supervision.
13. "Date of Application" means the date that
an application is received by the Department.
14. "Department" means the Department of
Disabilities, Aging and Independent Living.
15. "Elderly" means individuals age 65 and
over.
16. "Eligible Groups" means
the groups of people who are found to meet the eligibility criteria for the
Highest, High, or Moderate Needs groups.
17. "Eligibility Screening" means the process
used to determine if people are eligible for Choices for Care.
18. "Emergency" means circumstances that
present a clear and imminent risk of irreparable harm or death.
19. "Enhanced Residential Care" means a
package of services provided to individuals residing in a licensed Residential
Care Home that has been approved to provide these services.
20. "Enrolled" means that a person has been
found eligible, has been assigned to an eligibility group, and is authorized to
receive services.
21. "Feasible
Service Alternatives" means service options that are available and can
reasonably be expected to meet an individual's needs.
22. "High Needs Group" means those
individuals who have been found to meet the high needs group eligibility
criteria and have been authorized to receive services.
23. "Highest Needs Group" means those
individuals who have been found to meet the highest needs group eligibility
criteria and have been authorized to receive services.
24. "Home and Community-Based Services" means
all long-term care services provided under these regulations, with the
exception of nursing facility care.
25. "Home Modifications" means physical
adaptations to the individual's home that help to ensure the health and welfare
of the individual or that improve the individual's ability to perform ADLs,
IADLs, or both.
26. "Homemaker
Services" means home-based services such as shopping, cleaning, and laundry
provided to help people live at home in a healthy and safe
environment.
27. "Informed Consent"
means a process by which an individual or an individual's legal representative
makes choices or decisions based on an understanding of the potential
consequences of the decision, free from any coercion, and fully informed about
all feasible options and their potential consequences.
28. "Instrumental Activities of Daily Living"
(IADLs) means meal preparation, medication management, phone use, money
management, household maintenance, housekeeping, laundry, shopping,
transportation, and care of adaptive equipment.
29. "Intermediary Services Organization"
means an organization that provides assistance to individuals with payroll,
taxes, and other financial management tasks.
30. "Legal Representative" means a
court-appointed guardian or an agent acting under a durable power of attorney,
if the power to make the relevant decision is specified in the terms of the
appointment or power of attorney.
31. "Long-Term Care Services" means those
services covered by the Choices for Care 1115 Medicaid Waiver as described in
these regulations.
32. "Moderate
Needs Group" means those individuals who have been found to meet the Moderate
Needs group eligibility criteria and who have been authorized to receive
services.
33. "Negotiated Risk"
means a process of negotiation and selection of services that respects the
participant's preferences, choices, and capabilities while allowing the
participant to choose service options and to accept the reasonable risk for the
consequences of those decisions.
34. "Participant" means an individual for
whom services have been authorized in accordance with these
regulations.
35. "PASARR" means
"Pre-Admission Screening and Annual Resident Review" that is used to identify a
need for active treatment due to a mental illness or mental
retardation.
36. "Person-Centered
Planning" means a process by which services are planned and delivered, based on
an individual's strengths, capacities, preferences, needs, and desired
outcomes.
37. "Personal Care" means
assistance to individuals with ADLs and IADLs that is essential to the
individual's health and welfare.
38. "Personal Emergency Response Systems
(PERS)" means electronic devices that enable individuals to secure help in an
emergency.
39. "Physically
Aggressive Behavior" means hitting, shoving, scratching, or sexual assault of
other persons. The behavior must be severe and frequent, requiring a controlled
environment to provide continuous monitoring or supervision.
40. "Program for All-Inclusive Care for the
Elderly (PACE)" means a combination of medical, acute, and long-term care
services provided to individuals aged 55 and over by an approved PACE
provider.
41. "Provider" means any
individual, organization, or agency that has been authorized by the Department
to provide Medicaid Choices for Care waiver services.
42. "Provider Qualifications" means the
requirements established by the Department for providers of specific services,
including any regulations pertaining to each provider.
43. "Reimbursement" means payment made to a
provider for the provisions of services, including any special rates
established by the Department.
44.
"Resists Care" means unwillingness or reluctance to take medications,
injections or accept ADL assistance. Resisting care does not include instances
where the individual has made an informed choice not to follow a course of care
(e. g., individual has exercised his or her right to refuse treatment, and
reacts negatively as staff try to reinstitute treatment). Resistance may be
verbal or physical (e. g., verbally refusing care, pushing caregiver away,
scratching caregiver).
45. "Respite
Care" means relief from caregiving and supervision for primary
caregivers.
46. "Service
Definition" means the formal definition established by the Department for
reimbursement of specific services.
47. "Service Plan" means a written document
by which services are authorized and which guides the delivery of
services.
48. "Service Standards"
means the requirements established by the Department for the delivery of
specific services.
49. "Significant
Change" means a change in condition or circumstances that substantially affects
an individual's need for assistance including increases in functional
independence, decreases in functional independence, and a change in other
services or support provided by family and friends.
50. "Variance" means an exception to or
exemption from these regulations granted by the Department as allowed under
applicable statute and regulation.
51. "Verbally Aggressive Behavior" means
threatening, screaming at, or cursing people. The behavior must be severe and
frequent, and because of its hostile nature, requires consistent planned
behavioral interventions and approaches requiring a controlled environment to
provide continuous monitoring or supervision.
52. "Wandering" means locomotion with no
discernible, rational purpose by an individual who behaves as one who is
oblivious to his or her physical or safety needs, and which locomotion presents
a clear risk to the individual. Wandering may be manifested by walking or
wheelchair. Pacing back and forth is not considered wandering.
Section V
Initial Application Process
A. Application
Process: Individuals who wish to enroll in the Choices for Care Medicaid Waiver
shall complete an application and file it with Department or with the
Department's clinical coordinators in the district offices. If an application
is filed in the Department's central office, it shall be conveyed to the
appropriate clinical coordinator as soon as possible.
B. Application: The application for Choices
for Care shall consist of the Department's application form related to clinical
eligibility and the Department for Children and Families (D)'s long-term care
Medicaid application form. The applicant may submit the two application forms
at the same time or may submit them separately. The date of application for
purposes of home-base long-term care Medicaid eligibility and retroactive
coverage shall be the date the D long-term care application is received by D
and shall begin no sooner than the date both clinical and financial eligibility
are met. If the applicant does not receive community Medicaid but may be
eligible for it, the Department shall forward the application to D in order to
process the applicant's eligibility for community Medicaid. Community Medicaid
eligibility and retroactive coverage shall be determined according to D rules,
and the date of application shall be the date the D financial eligibility
application is received by D.
C.
Initial Screening: Department staff shall screen application forms for
missing/incomplete information. Department staff shall contact the individual,
the referral source, or both, to gather additional information as
needed.
D. Clinical Assessment:
Department staff shall determine clinical eligibility and category (Highest or
High Needs group) from assessment information submitted with the application
and, if needed, from a face-to-face review.
1. Highest Needs Group: All individuals who
apply and meet both the clinical criteria for Highest Need and the financial
criteria for Long-term Care (LTC) Medicaid services shall be enrolled in the
program. Active program participants who meet the Highest Needs group clinical
criteria at reassessment shall not be terminated from services, provided that
they continue to meet all other eligibility criteria.
2. High Needs Group: Enrollment in the High
Needs group shall be limited by the availability of funds. Individuals who
apply and meet both the clinical criteria for the High Needs group and the
financial criteria for Long-term Care (LTC) Medicaid services may be enrolled
in the program.
a. If funds are unavailable,
the names of eligible applicants shall be put on a waiting list. Applicants on
a waiting list shall be admitted to the Choices for Care waiver as funds become
available, according to procedures established by the Department and
implemented by regional Choices for Care waiver teams. The Choices for Care
waiver teams shall use professional judgment in managing admissions to the
Choices for Care waiver, admitting individuals with the most pressing needs.
The teams shall consider the following factors:
i. Unmet needs for ADL assistance;
ii. Unmet needs for IADL
assistance;
iii. Behavioral
symptoms;
iv. Cognitive
functioning;
v. Formal support
services;
vi. Informal
supports;
vii. Date of
application;
viii. Need for
admission to or continued stay in a nursing facility;
ix. Other risk factors, including evidence of
emergency need; and
x. Priority
score.
b. Individuals
whose names are placed on a waiting list shall be sent written notice that
their name has been placed on the list, which shall include information about
how the waiting list operates.
c.
When an individual's circumstances present a clear emergency, and Department
staff is unavailable, the individual may be admitted to services without prior
approval from the Department. Under these circumstances, Department staff shall
complete a retrospective review to determine eligibility. Individuals who are
determined not to be eligible may be responsible for the costs of services that
have been received.
d. All active
program participants who meet the High Needs group clinical criteria at
reassessment shall continue to be enrolled, provided that they continue to meet
all other eligibility criteria. Individuals who are enrolled in the Highest
Needs group and subsequently fail to meet the eligibility criteria for the
Highest Needs group, but meet the High Needs group eligibility criteria, shall
be enrolled in the High Needs group and continue to be eligible to receive
services.
e. Department staff shall
review the status of eligible applicants whose names have been on the waiting
list for sixty (60) days to ensure that the applicant's needs have not
changed.
f. Any eligible applicant
whose name has been on the waiting list for 60 days or more shall be given
priority for enrollment over eligible applicants with similar needs whose names
have been on the waiting list for a shorter amount of time.
3. Moderate Needs Group:
Enrollment in the Moderate Needs group shall be limited by the availability of
funds. Applicants who meet both the clinical criteria and the financial
criteria for the Moderate Needs group may be enrolled in the program. If funds
are unavailable, the names of any eligible applicants shall be put on a waiting
list. Applicants on a waiting list shall be admitted on a first-come,
first-served basis, by date that the application is received, as funds become
available. Individuals who are categorically eligible for traditional Medicaid
shall receive priority access to the Moderate Needs group, based on the date
that the application is received. Individuals who are not categorically
eligible for traditional Medicaid shall be admitted as a second
priority.
E. Financial
Assessment: If the individual meets the Highest Need group clinical criteria,
or meets the High Need clinical criteria and funds are available, Department
staff will supply the individual with a D Long-Term Care Medicaid financial
eligibility form if needed.
F. The
Department shall make a decision regarding clinical eligibility for Choices for
Care within 30 days of receiving the application.
G. Notifications: If the applicant is found
clinically eligible for the Highest Needs group, or the High Needs group with
funds available, DAIL staff will send a Clinical Certification notice to D and
Choices for Care provider(s). D staff will then complete the Long-Term Care
Medicaid financial eligibility process. If the applicant is found ineligible,
DAIL staff shall send a written notice with appeal rights as set forth in the
notice section below.
H. Final
Authorization: When financial eligibility is determined, D staff will notify
the Department, the applicant and the highest paid provider (if a patient share
is due). If the applicant is found eligible, Department staff will authorize
services and send notification to the individual and providers. Department
staff will complete and send a copy of the transitional service plan to the
individual.
Section VI
Continued Eligibility Process
A. Screening:
Department staff will screen reassessment and plan of care forms for missing or
incomplete information. Department staff will contact the case manager or
individual to gather additional information, as needed.
B. Clinical Re-Assessment: Department staff
will determine clinical eligibility and category (Highest Needs group or High
Needs group) from assessment information submitted with the continued
eligibility materials. A face-to-face review may be completed as necessary.
1. Highest Needs Group: Active program
participants who meet the Highest Needs group clinical criteria at reassessment
shall continue to be enrolled, provided that they continue to meet all other
eligibility criteria.
2. High Needs
Group: Active program participants who meet the High Needs group clinical
criteria at reassessment shall continue to be enrolled, provided that they
continue to meet all other eligibility criteria. Individuals who are enrolled
in the Highest Needs group and subsequently fail to meet the eligibility
criteria for the Highest Needs group, but meet the High Needs group eligibility
criteria, shall be enrolled in the High Needs group and continue to be eligible
to receive services.
3. Moderate
Needs Group: Enrollment in the Moderate Needs group shall be limited by the
availability of funds. Active program participants who meet the Moderate Needs
group clinical criteria at reassessment shall continue to be enrolled, provided
that they continue to meet all other eligibility criteria and that funds remain
available.
4. Ineligible
Participants: Active program participants who do not meet clinical eligibility
criteria for any group shall be disenrolled and shall receive written notice of
this decision with appeal rights.
C. Financial Eligibility: D staff shall be
responsible for determining whether individuals remain eligible under Long-Term
Care Medicaid financial eligibility criteria for the Highest Needs group or the
High Needs group. Department staff shall be responsible for determining whether
individuals remain eligible under financial eligibility criteria for the
Moderate Needs group.
D. Final
Authorization: Department staff shall authorize services and send written
notice to the individual, the legal representative, if applicable, and the
provider(s). If the participant is found to be ineligible, DAIL staff shall
send a written notice with appeal rights as set forth in the notice section
below.
E. Time Limit: Department
staff shall make a clinical eligibility determination within 30 days of
receiving application materials.
Section VII Assessment Process
A. Consistent with Act 123 of the 2003-2004
Legislative Session, the Department is charged with implementing the following
statewide protocols to ensure that individuals entering the long-term care
system are assessed and informed of their options prior to entering a nursing
facility. The protocol attempts to ensure that the assessment and information
is provided in a timely manner so as not to delay discharges from hospitals and
includes provisions for emergency admissions to nursing facilities.
1. Community Applications
a. Department staff shall make information
regarding long-term care service options for all individuals available to local
agencies and organizations.
b.
Applications may be sent to the Department from many sources, including
individuals, families, service providers, community organizations and physician
offices. Local agencies and organizations shall be encouraged to refer to the
Department those individuals who want to apply for Choices for Care waiver
services, regardless of what setting they might be interested in (home, nursing
facility, or residential care).
c.
Local agencies and organizations shall complete individual assessments
according to their internal protocols. Local agencies shall send this
assessment data and Choices for Care waiver application forms to regional
Department staff in a timely manner.
d. Department staff shall make all reasonable
efforts to utilize the information available from existing assessments. When
possible, Department staff shall determine clinical eligibility for the Choices
for Care waiver using the existing assessment data.
e. Department staff shall screen all
individuals applying for long-term care services.
f. For those individuals who appear to be
eligible for long-term care services, Department staff shall complete initial
assessments as necessary, and shall provide initial counseling regarding
long-term care options.
g.
Department staff shall complete a transitional service plan for applicants who
are eligible for long-term care services and choose home and community-based
services.
h. When an individual's
circumstances present a clear emergency, and Department staff is unavailable,
he or she may be admitted to services without prior approval from the
Department. Under these circumstances, the Department shall complete a
retrospective review to determine eligibility. If individuals are determined to
be ineligible, the Department shall not be responsible for the cost(s) of
services received.
2.
Applications from Hospitals and Nursing Facilities
a. Department staff shall provide facilities
with information regarding long-term care service options for all individuals
whom facility staff believes could benefit from receiving the
information.
b. Facility staff
shall provide information packets to individuals at the time of admission or as
soon as possible following admission.
c. Facility staff shall refer to the
Department those individuals who want to apply for Choices for Care waiver
services, regardless of what setting they may be interested in (home-based,
nursing facility, or enhanced residential care). Applications from hospital
settings shall be made as soon as possible following admission.
d. Facility staff shall complete individual
assessments according to their internal protocols.
e. Facility staff shall send the assessment
data and completed Choices for Care waiver applications to Department staff in
a timely manner.
f. Department
staff shall make all reasonable efforts to utilize the information available
from existing assessments. When possible, Department staff shall determine
clinical eligibility for the Choices for Care waiver using existing assessment
data.
g. After Department staff
receives the completed Choices for Care waiver application and assessment
information, he or she shall make reasonable efforts to assess and explain
long-term care options, as necessary, to individuals prior to discharge from a
hospital. If a face-to-face visit is not possible prior to discharge,
Department staff shall make arrangements to see the individual as soon as
possible following discharge. In no event shall the application process
interfere with a hospital's ability to discharge an individual when the
individual no longer needs acute care.
h. Individuals whose skilled care stay
exceeds their Medicare-covered benefit must apply and be found eligible for
Choices for Care waiver coverage in order to receive a nursing facility
Medicaid benefit. Department regional staff shall visit the individual in the
facility setting as necessary to assess the individual, determine clinical
eligibility, and discuss care/support options.
i. Individuals who exhaust their private
resources and any insurance coverage must apply and be found eligible for
Choices for Care waiver coverage in order to receive a nursing facility
Medicaid benefit.
j. When an
individual's circumstances present a clear emergency, and Department staff is
unavailable, he or she may be admitted to services without prior approval from
the Department. Under these circumstances, the Department shall complete a
retrospective review to determine eligibility. If individuals are determined to
be ineligible, the Department shall not be responsible for the cost of services
received.
B.
Assessments and Service Plans. All individuals shall receive an initial
assessment and periodic re-assessments. Participants shall be re-assessed after
any significant change in circumstances or condition, or at the request of the
participant, but no less than annually.
1.
Reviews: Assessments shall be reviewed by the Department to determine clinical
eligibility and need for services, including the type and amount of services to
be authorized. Re-assessments shall be reviewed by the Department to determine
continued clinical eligibility and continued need for services, including the
type and amount of services to be authorized.
2. Nursing Facility Service Plans: Nursing
facilities shall develop individual service plans for all individuals in
compliance with prevailing conditions of participation and licensing
regulations.
3. Enhanced
Residential Care Service Plans: Residential care homes and assisted living
residences shall provide individualized services to all individuals, in
compliance with prevailing conditions of participation and regulations. Choices
for Care waiver services shall be furnished pursuant to service plans that are
approved by the Department. Individuals shall receive copies of approved
service plans of care, including written notices that state appeal rights and
procedures. Choices for Care waiver service plans shall be approved for a
maximum of twelve (12) months.
4.
PACE Service Plans: PACE sites shall develop individual service plans for all
participants, in compliance with conditions of participation and
regulations.
5. Home and
Community-Based Service Plans: Assessments shall be used to prepare appropriate
service plans. An individualized written service plan shall be developed for
each participant. Service plans shall be prepared using person- centered
planning with the individual and his or her legal representative, if any, using
an informed consent process including negotiated risk. Family members and
service providers shall also be consulted, as appropriate. Service plans shall
describe the Choices for Care waiver services and other services to be
furnished, regardless of funding source, their frequency, and the provider who
shall furnish each service. Choices for Care waiver services shall be furnished
pursuant to service plans approved by the Department. Individuals shall receive
copies of the approved service plans of care, including written notices that
state appeal rights and procedures. Choices for Care waiver service plans shall
be approved for a maximum of twelve (12) months.
6. Levels of Assistance: Individuals shall
have individualized service plans that are designed to protect the individual's
health and welfare. Within established service limitations, levels of
assistance shall be authorized in adequate type, scope, and amount to protect
the individual's health and welfare.
7. Individual Budgets: The Department may
establish individual budget processes, which shall provide enrolled individuals
with more flexibility in the type and amount of Choices for Care waiver
services that are provided within individual financial limits.
C. Long-Term Care Options:
Department staff shall discuss Choices for Care options as part of the
application and assessment process. Department staff shall ensure that options
brochures and information are readily available.
Section VIII Services
The Department shall establish service definitions, service
standards, and provider qualifications for all services and may, for the
effective and efficient administration of the program, and consistent with
state and federal law and federal terms and conditions, impose limitations on
covered services.
A. Highest Needs
Group Services
Individuals enrolled in the Highest Needs group may receive
the following services, based on a service plan that is approved by the
Department:
1. Case Management
(maximum of 48 hours/year)
2.
Personal Care (maximum of 4.5 hours/week of assistance for the following IADLs:
phone use, money management, household maintenance, housekeeping, laundry,
shopping, transportation, and care of adaptive equipment)
3. Respite Care (maximum, including companion
care, of 720 hours/year)
4.
Companion Care (maximum, including respite care, of 720 hours/year)
5. Adult Day Services (maximum of 12
hours/day)
6. Assistive Devices and
Home Modifications (maximum of $ 750/year)
7. Personal Emergency Response Systems
(PERS)
8. Intermediary Services
Organization (ISO)
9. Enhanced
Residential Care
10. Nursing
Facility
11. Program for
All-Inclusive Care for the Elderly (PACE) - implementation to be phased
in
12. Adult Foster Care -
implementation to be phased in
13.
Cash and Counseling - implementation to be phased in
14. Other services as defined by the
Department
B. High Needs
Group Services
Individuals enrolled in the High Needs group may receive the
following services, based on a service plan that is approved by the
Department:
1. Case Management
(maximum of 48 hours/year)
2.
Personal Care (maximum of 4.5 hours/week of assistance for the following IADLs:
phone use, money management, household maintenance, housekeeping, laundry,
shopping, transportation, and care of adaptive equipment)
3. Respite Care (maximum, including companion
care, of 720 hours/year)
4.
Companion Care (maximum, including respite care, of 720 hours/year)
5. Adult Day Services (maximum of 12
hours/day)
6. Assistive Devices and
Home Modifications (maximum of $ 750/year)
7. Personal Emergency Response Systems
(PERS)
8. Intermediary Services
Organization (ISO)
9. Enhanced
Residential Care
10. Nursing
Facility
11. Program for
All-Inclusive Care for the Elderly (PACE) - implementation to be phased
in
12. Adult Foster Care -
implementation to be phased in
13.
Cash and Counseling - implementation to be phased in
14. Other services as defined by the
Department
C. Moderate
Needs Group Services
Individuals enrolled in the Moderate Needs group may receive
the following services, based on a service plan that is approved by the
Department:
1. Case management
(maximum of 12 hours/year)
2. Adult
day services (maximum of 30 hours/week)
3. Homemaker (maximum of 6
hours/week)
4. Other services as
defined by the Department
D. Transitional Service Plan:
In addition to the Clinical Certification, Department staff
will create a transitional services plan identifying the Choices for Care
waiver services and estimated volume of services. Providers may use this plan
to start services pending Long-Term Care Medicaid Waiver financial approval.
Reimbursement for services shall not occur unless and until the individual is
found financially eligible.
Section XI Variances
A. The Department may grant variances to
these regulations. Variances may be granted upon determination that:
1. The variance will otherwise meet the goals
of the Choices for Care waiver; and
2. The variance is necessary to protect or
maintain the health, safety or welfare of the individual. The need for a
variance must be documented and the documentation presented at the time of the
variance request.
B.
Applicants, participants, and providers may submit requests for a variance to
the Department at any time.
C.
Variance requests shall be submitted in writing, and shall include:
1. A description of the individual's specific
unmet need(s);
2. An explanation of
why the unmet need(s) cannot be met; and
3. A description of the actual/immediate risk
posed to the individual's health, safety or welfare.
D. In making a decision regarding a variance
request, the Department may require further information and documentation to be
submitted. The Department also may require an in-home visit by Department
staff. The Department shall review a variance request and forward a decision to
the individual, his or her legal representative, if applicable, and to the
provider(s).
E. The Department
shall make a decision regarding a variance request within 30 days of receiving
the request and shall send written notice of the decision, with appeal rights,
within thirty (30) days.
Section XII
Appeals
A. An individual may
request a Commissioner's hearing, a fair hearing before the Human Services
Board, or both. An appeal may be made to the Commissioner and the Human
Services Board at the same time. An appeal may also be made to the Human
Services Board following a Commissioner's hearing.
B. Commissioner's Hearing.
1. An applicant or participant, or his or her
legal representative, who wishes to appeal a decision regarding clinical
eligibility, termination of eligibility, the type or amount of services
authorized or a variance may request a formal review of that decision by the
Commissioner of the Department.
2.
The request for a Commissioner's hearing may be made orally or in writing, and
shall be made within 30 days of receiving written notice.
3. A request for a Commissioner's hearing
shall be made by calling or writing to:
Commissioner's Office
Department of Disabilities, Aging & Independent Living
103 South Main Street
Waterbury, VT 05671 802-241-2401
4. The Commissioner shall send written notice
of the decision, with appeal rights, to the applicant or participant within
thirty (30) days of the completion of the hearing.
C. Fair Hearing. An applicant or participant,
or his or her legal representative, may file a request for a fair hearing with
the Human Services Board. An opportunity for a fair hearing will be granted to
any individual requesting a hearing because his or her claim for assistance,
benefits or services is denied, or is not acted upon with reasonable
promptness; or because the individual is aggrieved by any other Department
action affecting his or her receipt of assistance, benefits or services; or
because the individual is aggrieved by Department policy as it affects his or
her situation. The Department shall respond to any clear indication (oral or
written) that an applicant or participant wishes to appeal by helping that
person to submit a request for a hearing.
1.
An applicant or participant, or his or her legal representative, who wishes to
appeal a decision of the Commissioner or any decision regarding clinical
eligibility, termination of eligibility, the type or amount of services
authorized or a variance may request a fair hearing with the Human Services
Board.
2. The request for a fair
hearing must be made within ninety (90) days of receiving the written notice of
determination or the written notice of the decision of the
Commissioner.
3. A request for a
fair hearing shall be made to:
Human Services Board 120 State Street
Montpelier, VT 05620-4301
802 -828-2536
D. Continuation of Services Pending Appeal
1. Long-term care services shall not be
provided to new applicants during the appeals process.
2. Long-term care services may continue to be
provided to enrolled participants during the appeals process.
3. In order to continue to receive services,
enrolled participants must request continued services when submitting the
appeal. Choices for Care services shall be discontinued on the effective date
of the decision unless the appeal is requested as of the effective date of the
decision. In no event shall the effective date occur on a weekend or
holiday.
4. Continuation of services
does not apply when the appeal is based solely on a reduction or elimination of
a benefit required by federal or state law or rule affecting some or all
participants, or when the decision does not require advance
notice.
E. Adverse Action
When a Department decision will end or reduce the amount of
services an individual has been receiving, the notice of decision shall be
mailed at least eleven (11) days before the decision will take effect, except
when:
1. The Department has facts
confirming the death of the individual;
2. The Department has facts confirming that
the individual has moved to another state;
3. The Department has facts confirming that
the individual has been granted Medicaid in another State;
4. The individual has been admitted to a
facility or program that renders the individual ineligible for
services;
5. The Department
receives a statement signed by an individual that states that he or she no
longer wishes services; or
6. The
individual's whereabouts are unknown and the post office returns agency mail
directed to him or her indicating no forwarding address.
F. Financial Eligibility
Financial eligibility decisions or patient share
determinations must be filed pursuant to D Medicaid regulations. If such an
appeal is inadvertently submitted to the Department, it shall be forwarded to D
as soon as possible.