Utah Administrative Code
Topic - Transportation
Title R926 - Program Development
Rule R926-17 - Road Usage Charge Program
Section R926-17-9 - Contractual Terms Between the Department and Account Managers
Universal Citation: UT Admin Code R 926-17-9
Current through Bulletin 2024-06, March 15, 2024
(1) The Department shall provide account manager oversight through a contractual relationship governing what the account manager may do on behalf of the Department.
(2) Each contract between the Department and an account manager shall contain, at a minimum, guidelines for the following:
(a) RUC participant enrollment, withdrawal,
and removal processes;
(b)
structure and content of user agreements between account managers and RUC
participants;
(c) descriptions of
mileage reporting mechanisms that account managers may offer to RUC
participants;
(d) payment
collection, transaction processing, and revenue remittance protocols;
(e) stipulation that any value-added services
offered by an account manager shall be approved by the Department before use by
RUC participants;
(f) privacy and
security protection processes, including parameters for data collection,
retention, destruction, anonymization, aggregation, and sharing;
(g) system testing and certification
approach;
(h) customer service
level expectations and performance standards;
(i) requirements for coordination and
interfacing with the DMV;
(j)
reporting of data collected through the program;
(k) audit procedures for verifying account
manager performance in areas such as privacy protection, data destruction, data
collection accuracy, and remittance of funds to the State; and
(l) remedies available to the Department if
an account manager fails to fulfill contractual terms.
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