Utah Administrative Code
Topic - Transportation
Title R926 - Program Development
Rule R926-17 - Road Usage Charge Program
Section R926-17-9 - Contractual Terms Between the Department and Account Managers

Universal Citation: UT Admin Code R 926-17-9

Current through Bulletin 2024-06, March 15, 2024

(1) The Department shall provide account manager oversight through a contractual relationship governing what the account manager may do on behalf of the Department.

(2) Each contract between the Department and an account manager shall contain, at a minimum, guidelines for the following:

(a) RUC participant enrollment, withdrawal, and removal processes;

(b) structure and content of user agreements between account managers and RUC participants;

(c) descriptions of mileage reporting mechanisms that account managers may offer to RUC participants;

(d) payment collection, transaction processing, and revenue remittance protocols;

(e) stipulation that any value-added services offered by an account manager shall be approved by the Department before use by RUC participants;

(f) privacy and security protection processes, including parameters for data collection, retention, destruction, anonymization, aggregation, and sharing;

(g) system testing and certification approach;

(h) customer service level expectations and performance standards;

(i) requirements for coordination and interfacing with the DMV;

(j) reporting of data collected through the program;

(k) audit procedures for verifying account manager performance in areas such as privacy protection, data destruction, data collection accuracy, and remittance of funds to the State; and

(l) remedies available to the Department if an account manager fails to fulfill contractual terms.

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