Utah Administrative Code
Topic - Tax Commission
Title R884 - Property Tax
Rule R884-24P - Property Tax
Section R884-24P-63 - Performance Standards and Training Requirements Pursuant to Utah Code Ann. Section 59-2-406
Universal Citation: UT Admin Code R 884-24P-63
Current through Bulletin 2024-18, September 15, 2024
A. The party contracting to perform services shall develop a written customer service performance plan within 60 days after the contract for performance of services is signed.
1. The customer service performance
plan shall address:
a) procedures the
contracting party will follow to minimize the time a customer waits in line;
and
b) the manner in which the
contracting party will promote alternative methods of registration.
2. The party contracting to
perform services shall provide a copy of its customer service performance plan
to the party for whom it provides services.
3. The party for whom the services are
provided may, no more often than semiannually, audit the contracting party's
performance based on its customer service performance plan, and may report the
results of the audit to the county commission or the state tax commissioners,
as applicable.
B. Each county office contracting to perform services shall conduct initial training of its new employees.
C. The Tax Commission shall provide regularly scheduled training for all county offices contracting to perform motor vehicle functions.
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