Utah Administrative Code
Topic - Public Service Commission
Title R746 - Administration
Rule R746-346 - Operator-Assisted Services
Section R746-346-5 - Uncompleted Call
Universal Citation: UT Admin Code R 746-346-5
Current through Bulletin 2025-06, March 15, 2025
A. Billing -- No operator service provider shall charge for uncompleted calls.
B. Determination -- If the operator service provider cannot determine with certainty that a call was completed, it shall provide a full credit for a call of one minute or less upon being informed by a customer that the call was not completed.
C. Includes -- An uncompleted call includes calls terminating to an intercept recording live intercept operator, a busy tone, or unanswered calls.
D. Does Not Include -- An uncompleted call does not include calls using busy line interrupt, line status verification, or directory assistance services.
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