Utah Administrative Code
Topic - Human Services
Title R523 - Substance Abuse and Mental Health
Rule R523-17 - Behavioral Health Crisis Response Systems Standards
Section R523-17-10 - Statewide Mental Health Crisis Line Standards
Universal Citation: UT Admin Code R 523-17-10
Current through Bulletin 2024-06, March 15, 2024
(1) The 24 hour/7 days per week statewide crisis Line shall adhere to the following standards:
(a) collaborate with Local Authorities
running local crisis line,
(b) the
statewide crisis line shall develop, and implement a plan for collaboration and
coordination of care for ongoing support for individuals accessing services
with Local Authorities,
(c) plans
should be created collaboratively between the Local Authority and the statewide
crisis line,
(d) plans shall
include the following components at a minimum:
(i) policies and procedures for
coordination,
(ii) timelines for
care transitions that includes process for warm hand off, appointment
scheduling, and follow up,
(iii)
clear expectations of communication between agencies including contact lists
and shared resources lists,
(iv) a
plan for regular review of data to ensure quality of continuity of
care.
(v) assurance that each
individual who answers calls to the statewide crisis line:
(A) is a mental health therapist and/or
Certified Crisis Worker,
(B) meets
the standards of care and practice established by this rule, and
(C) has access to a licensed mental health
clinician by direct transfer of the call that does not require a call back to
the person in crisis if the non licensed crisis worker cannot stabilize the
caller.
(vi) assurance
that regardless of the time, date, number of individuals trying to
simultaneously access the local mental health crisis line a mental health
therapist or crisis worker answers the call:
(A) without the caller waiting on
hold,
(B) being screened by an
individual other than a mental health therapist or crisis worker, and
(C) within 5 rings or 30 seconds,
(vii) the discounted call
abandonment rate will not exceed more than 5% of the total volume of
calls,
(viii) 90% of statewide
crisis line calls shall be answered in state as reported by the National
Suicide Prevention Lifeline call data, and
(ix) assurance that the statewide crisis line
has the capacity to accept all calls that local mental health crisis lines
route to the statewide crisis line.
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