Texas Administrative Code
Title 7 - BANKING AND SECURITIES
Part 4 - DEPARTMENT OF SAVINGS AND MORTGAGE LENDING
Chapter 60 - SAVINGS ASSOCIATIONS
Subchapter C - OPERATIONS
Division 6 - COMPLAINT PROCEDURES
Section 60.261 - Savings Association Complaint Notices
Universal Citation: 7 TX Admin Code ยง 60.261
Current through Reg. 49, No. 38; September 20, 2024
(a) Definitions.
(1) Privacy notice means any notice which a
state savings association gives regarding a consumer's right to privacy,
regardless of whether it is required by a specific state or federal law or
given voluntarily.
(2) Required
notice means a notice in a form set forth or provided for in subsection (b)(1)
of this section.
(b) Notice of how to file complaints.
(1) In order
to let its consumers know how to file complaints, state savings associations
must use the following notice: The (name of state savings association) is
chartered under the laws of the State of Texas and by state law is subject to
regulatory oversight by the Department of Savings and Mortgage Lending. Any
consumer wishing to file a complaint against the (name of state savings
association) should contact the Department of Savings and Mortgage Lending
through one of the means indicated below: In Person or by Mail: 2601 North
Lamar Boulevard, Suite 201, Austin, Texas 78705-4294, Phone: (877) 276-5550,
Fax: (512) 936-2003, or through the Department's website at
www.sml.texas.gov.
(2) A required notice must be included in
each privacy notice that a state savings association sends out.
(3) Regardless of whether a savings
association is required by any state or federal law to give privacy notices,
each savings association must take appropriate steps to let its consumers know
how to file complaints by giving them the required notice in compliance with
paragraph (1) of this subsection.
(4) The following measures are deemed to be
appropriate steps to give the required notice:
(A) In each area where a state savings
association conducts business on a face-to-face basis, the required notice, in
the form specified in paragraph (1) of this subsection, must be conspicuously
posted. A notice is deemed to be conspicuously posted if a customer with 20/20
vision can read it from the place where he or she would typically conduct
business or if it is included on a bulletin board, in plain view, on which all
required notices to the general public (such as equal housing posters,
licenses, Community Reinvestment Act notices, etc.) are posted.
(B) For customers who are not given privacy
notices, the state savings association must give the required notice when the
customer relationship is established.
(C) The required notice must be posted on
each website of the savings association that is accessible by the public and
either used to conduct banking activities or from which the savings association
advertises to solicit such business. The required notice is deemed to be
conspicuously posted on a website when it is displayed on the initial or home
page of the website (typically the base-level domain name) or is otherwise
contained in a linked page with the link to such page prominently displayed on
such initial or home page.
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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