Texas Administrative Code
Title 7 - BANKING AND SECURITIES
Part 4 - DEPARTMENT OF SAVINGS AND MORTGAGE LENDING
Chapter 51 - DEPARTMENT ADMINISTRATION
Subchapter A - COMPLAINTS
Section 51.4 - Complaint Review and Reporting

Universal Citation: 7 TX Admin Code ยง 51.4

Current through Reg. 49, No. 38; September 20, 2024

(a) The Department will maintain records of all complaints received in accordance with its retention policy. Such records will include the information required by Finance Code § RSA 13.011.

(b) At least quarterly, a senior member of the Department's division for consumer assistance or other qualified employee designated by the Commissioner will review a sample of complaints closed administratively due to lack of jurisdiction, lack of a violation, or for evidentiary reasons.

(c) At least quarterly, the Department will submit to the Finance Commission of Texas a report of the sources, subjects, types, and dispositions of complaint activity during the preceding period.

(d) The Department will make available on its website information describing procedures for complaint receipt, investigation, and disposition.

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