Texas Administrative Code
Title 7 - BANKING AND SECURITIES
Part 2 - TEXAS DEPARTMENT OF BANKING
Chapter 11 - MISCELLANEOUS
Subchapter A - GENERAL
Section 11.10 - Definitions
Universal Citation: 7 TX Admin Code ยง 11.10
Current through Reg. 49, No. 38; September 20, 2024
(a) "Complainant" means a person who files a complaint or inquiry.
(b) "Complaint" means a written communication submitted to the department by a person that alleges misconduct by a person believed to be engaging in an activity that is regulated by the department. For purposes of this subchapter, a complaint shall contain at least the following information:
(1) the complainant's name and
contact information;
(2) the name
of the entity against whom the complaint is submitted;
(3) the date and place of the alleged
violation;
(4) a description of the
facts or conduct alleged to violate applicable statutes or rules; and
(5) written documentation supporting the
complaint.
(c) "Inquiry" means a communication made to the department about an entity believed to be engaging in an activity that is regulated by the department, but such communication does not include all of the required elements of a complaint.
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