Texas Administrative Code
Title 40 - SOCIAL SERVICES AND ASSISTANCE
Part 19 - DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
Chapter 702 - GENERAL ADMINISTRATION
Subchapter I - OFFICE OF CONSUMER AFFAIRS SERVICES
Division 2 - OFFICE OF CONSUMER AFFAIRS COMPLAINT PROCESS
Section 702.821 - How does a complainant file a complaint?

Universal Citation: 40 TX Admin Code § 702.821

Current through Reg. 49, No. 38; September 20, 2024

A complainant may contact the Office of Consumer Affairs for direct case-specific complaints concerning the Department of Family and Protective Services (DFPS) using one of the following methods:

(1) sending a correspondence via mail to the Office of Consumer Affairs, Texas Department of Family and Protective Services, Mail Code Y-946, P.O. Box 149030, Austin, Texas 78714-9030;

(2) calling the toll-free number: 1-800-720-7777;

(3) sending a facsimile to the Office of Consumer Affairs at (512) 339-5892;

(4) using the DFPS public web site at http://www.dfps.state.tx.us; or

(5) sending an email to oca@dfps.state.tx.us.

Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.

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