Texas Administrative Code
Title 40 - SOCIAL SERVICES AND ASSISTANCE
Part 19 - DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
Chapter 702 - GENERAL ADMINISTRATION
Subchapter I - OFFICE OF CONSUMER AFFAIRS SERVICES
Division 2 - OFFICE OF CONSUMER AFFAIRS COMPLAINT PROCESS
Section 702.819 - When does the Office of Consumer Affairs not accept complaints for review?
Current through Reg. 49, No. 38; September 20, 2024
The complaint process is not available:
(1) to individuals who have been designated as perpetrators of abuse or neglect. Those individuals must use procedures specified in Division 3 of this subchapter (relating to Office of Consumer Affairs Review of Perpetrator Designation), unless the complaint relates to issues other than the case disposition;
(2) for complaints the Office of Consumer Affairs has reviewed multiple times and has made all reasonable efforts within agency policy and procedures to resolve;
(3) for complaints related to civil rights issues;
(4) for complaints regarding or from Department of Family and Protective Services staff relating to personnel issues; or
(5) if the Office of Consumer Affairs discovers that the subject of a complaint is an issue in ongoing or forthcoming litigation against DFPS, except for ongoing Child Protective Services conservatorship cases, or is the subject of a law enforcement investigation or criminal prosecution, and the Office of Consumer Affairs determines that the review would interfere with the litigation, investigation, or prosecution.
